LeFrenchMobile Reviews 

1,093
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more

Company replied

Rated 4 out of 5 stars

Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more

Rated 5 out of 5 stars

Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more

Company replied

Rated 1 out of 5 stars

Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more

Company replied

Company details

  1. Telecommunications service provider

Information provided by various external sources

We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

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3.9

All reviews

(1,093)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Doesn't do everything a SIM card should

Not a great signal inside our French house (to be fair, the walls are stone and quite thick).

But more importantly, I discovered today from LFM customer service that the SMS service doesn't support replies to 'short' numbers - which is very unfortunate, as this is how my bank wants me to obtain the PIN number for my new bank card.

13 November 2023
Unprompted review
Rated 1 out of 5 stars

I bought a SIM about this time last year, have put money on it and still cant use it or access my account…

I bought a SIM about this time last year and have never been able to access my account or use the number. I have now put about £60 total on it (including 10euros tonight and still have had no joy. I have just emailed customer service tonight hoping that they will get back to me first thing in the morning as I am totally frustrated with it. I have spoken to people in Customer service and no-one has so far been able to come up with any reason why I cannot use it. I was told it was so easy..... its not! xx

6 November 2022
Unprompted review
Rated 4 out of 5 stars

Great

Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared to other prepaid cards. The only downside is that you cannot hotspot the data to your other devices. I chose a data only card, so no working phone number or sim.

18 October 2023
Rated 5 out of 5 stars

Could not have been more helpful !

I have put off changing my mobile for years, but a friend recommended LeFrenchMobile.
So quick and easy ! I needed help twice in the first week, and the issues were sorted out in minutes.
Cannot fault at all.

15 October 2023
Rated 3 out of 5 stars

Phone and SMS didn't work, but fine otherwise

I liked the instructions, however, I bought 10 min of phone calls and that didn't work out. Somehow it was just gone. This also happened to my SMS, they wouldn't go through. Apart from that, the mobile data did work and I was able to use WhatsApp or Signal.

2 October 2023
Rated 1 out of 5 stars

Disappointing Service. Very impressed initially with…

Very impressed initially with communication and fast delivery of SIM to Australia for use in Europe and England. Very disappointed that I was unable to make calls or use internet despite much communication to try and resolve the issue. My request for a refund was denied - the service was a total waste of time and money.

12 September 2023
Unprompted review

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