LeFrenchMobile Reviews 

1,093
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more

Company replied

Rated 4 out of 5 stars

Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more

Rated 5 out of 5 stars

Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more

Company replied

Rated 1 out of 5 stars

Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more

Company replied

Company details

  1. Telecommunications service provider

Information provided by various external sources

We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

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3.9

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(1,093)

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Rated 5 out of 5 stars

SIM arrived in Australia within the…

SIM arrived in Australia within the timeframe promised on the website. Big relief as I left ordering a bit late!

2 July 2023
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi, thank you for your feedback. We are happy that you received your SIM card on time ;)

Rated 1 out of 5 stars

On June 2 I was advised that my Europe…

On June 2 I was advised that my Europe and French SIM cards had been shipped. They have not arrived in New Zealand yet as of June 29 and now I am travelling to Europe without them. Do you have a solution ? Thanks Malcolm Elley

31 May 2023
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Malcom, we are sorry to hear that you did not yet receive your SIM card. All orders are shipped within 24 hours. One of our team members will get back to you so that we can send you the SIM card again but to your address in Europe (with no extra charge of course).

Rated 5 out of 5 stars

I have used Le French Mobile for years

I have used Le French Mobile for a number of years. Always been very happy with it.

My Sim stopped working recently. After a few emails I was sent a new Sim and the number now works again.

I like how the credit stays even if I don’t use the number for a while. All in all a simple and efficient way of having a French number for when I am in France

Recommended

23 June 2023
Unprompted review
Rated 2 out of 5 stars

I found setting the SIM up for phone easy, the internet a nightmare

I found setting the SIM up for phone was easy. But I really struggled with updating the phone to take internet. I am using an older phone, IOS 15.7.6, but I needed to use my iPad to be able to locate the area of your website to click on to update my settings. Three emails to you for assistance, and I received NO replies. I am old, not useless but I very much felt that way. We are now 2 weeks into our trip before I was able to access internet for maps, translation etc. very disappointed in the service you provided.

4 June 2023
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi, we are sorry to hear about this situation. In case you still encounter difficulties to set up your SIM card, do not hesitate to reach us directly by phone on the following number, our team will be glad to help you to resolve the situation:

- Phone: +33 1 74 95 95 00
- E-mail: customerservice@lefrenchmobile.com

Opening hours:
- Monday to Friday: 9:00 – 17:00
- Saturday: 11:00 – 15:00

Rated 3 out of 5 stars

SIM card ordered on the 3rd May for…

SIM card ordered on the 3rd May for delivery to Australia. Arrived on the 19th May, started to get worried it wasn't coming and no ability to track shipment.

2 May 2023
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi Mark, all orders are shipped within 24 hours. We regret to hear that you received yours later than expected. It can sometimes take few more days because of the customs in some countries. However, we are happy that you finally received your SIM card.

Rated 5 out of 5 stars

So far so good

So far so good, received SIM card and sent off registration. Used them before and now appreciated the credit of data upon purchase.

7 May 2023
LeFrenchMobile logo

Reply from LeFrenchMobile

Hi William, thank you for the 5-star review! Our team works to make sure that every step of your experience with us is positive.

Rated 5 out of 5 stars

Recharges do not run out

My sim reached me quickly. I have used LeFrenchMobile before and never had any issues so the choice was easy. 1) Ease of use. 2) Easy to recharge 3) Does not run out like most recharges do 4) No monthly charge if used 5) Very low monthly charge if not used

20 April 2023
Rated 5 out of 5 stars

Very helpful before and after purchase

The questions I asked before making any purchase were answered quickly, politely and accurately in clear concise english
My subsequent order was processed promptly and the product arrived in perfect condition
I am very happy to recommend LFM to english speakers that require a french (or wider EU) SIM for cheaper 4G data than UK providers

13 April 2023
Rated 1 out of 5 stars

Likely a scam

Likely a scam. Stay away! The sim card never arrived. They do not give any tracking number, so there is no proof it was sent, nor you can prove you have not received it. In the end, I travelled without it. Buy a sim card in the country you travel to. Do not order it online.

8 April 2023
Rated 3 out of 5 stars

I was not sent an SMS with my telephone…

I was not sent an SMS with my telephone number as promised. I had to call a friend and ask them to give me my number. LFM only sent my number after I emailed them about it. Also, their customer service number did not connect so I was unable to call for advice or help.

16 April 2023

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