We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more
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Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more
Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more
Company replied
Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more
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Company details
Information provided by various external sources
We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959500
- customerservice@lefrenchmobile.com
- lefrenchmobile.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This line is stable and good voice by…
This line is stable and good voice by Orange.
And it is easy to keep for foreign person.
23 March 2022
Reply from LeFrenchMobile
Hi Masahiro,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
LeFrenchMobile
bad customer service, usage is not reported
bad customer service, answer late and gives no details about the usage. As a client I cannot get a monthly report of your usage. I had more than €20 toped and the deposit is gone because of using data in foreign countries. But I always use another SIM. This cannot be in my opinion.
8 March 2022
Reply from LeFrenchMobile
Dear Marc Andres,
You can actually check your current balance directly on your LFM account or by texting BAL to 22213. As LeFrenchMobile is a prepaid service, detailed daily usage from your SIM card can't be available on an "invoice" like for postpaid services. However, you can ponctually request your detailed usage for a short given period by email to our Customer Service at anytime:
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
Non-application of bank payment to my phone lost you the 5th Star
Usually very easy to "top-"up" my mobile account but the time before last there was a problem with the payment by debit card from my French Bank being credited to my account so I paid a 2nd time using a UK visa card. The €20 was taken from my bank account but never applied to my phone nor was I able to get an answer from LeFrench Mobile
8 March 2022
Reply from LeFrenchMobile
Dear customer,
We regret to hear that you encountered this issue with the payment. When the payment transaction is rejected or delayed by your bank, the credit is not added. In your case, the situation needs to be investigated to understand what happened. You can reach our Support Team by phone or email at anytime to resolve this situation:
- Email: customerservice@lefrenchmobile.com
- Phone: (+33) 01 74 95 95 00
Monday to Friday : 9AM-5PM
Saturdays : 11AM-3PM
Kind regards,
LeFrenchMobile
Absolute stellar&brilliant service
Absolute stellar&brilliant service! I normally do not review as most companies provide such a bad&poor service/standards/and customer service etc. As an economist as well as Mentor&Consultant&Coach for international Start-Ups in every industry sector&a 30 years expertise, I do have high expectations, as for me running a successful and thriving business is solely based on excellent service in every way. LeFrenchMobile excells it in every way. 5-stars from me!
8 March 2022
Reply from LeFrenchMobile
Dear SCourteney,
Thank you so much for your feedback. We are glad that you enjoyed our services. We work to make sure that our products and services meet your expectations.
Kind regards,
LeFrenchMobile
I cannot use the sim card in…
I cannot use the sim card in Luxembourg.unable to phone or send sms
1 March 2022
Reply from LeFrenchMobile
Hi Silvia,
I have created a ticket for you. Please expect a member of our support team to contact you in 24 hours. Similarly, you can reach them through (+33) 01 74 95 95 00.
- Monday to Friday : 9h00-17h00
- Saturdays : 11h00-15h00
Kind regards,
LeFrenchMobile
I have tried to contact le french…
I have tried to contact le french mobile and have left 3 messages. No response. I have topped up my account, but, it is saying I have no credit. Despite phoning 501 and knowing there is over 40€ available to me. Please fix this blip as it's very frustrating for me.
28 February 2022
Unprompted review
Reply from LeFrenchMobile
Dear Denise,
Thank you for your message.
Our technical team has identified an issue about the access to 22213 to check the balance. The situation is being corrected at the moment and it should be resolved quickly. We are very sorry for the inconvenience this may have caused.
In the meantime you can connect to your LFM account to check your remaining credit. Our team will respond to your requests ASAP.
Kind regards,
LeFrenchMobile
The product never arrived
24 February 2022
Reply from LeFrenchMobile
Dear Gabi,
We regret to hear that you did not receive your SIM card yet. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our customer service is going to contact you within 24H to confirm your delivery address in order to send you a new SIM card (with no extra fee of course).
Kind regards,
LeFrenchMobile
Reply from LeFrenchMobile
Dear Gale Nattiel,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
LeFrenchMobile
Tech support lacking
I would have given LeFrenchMobile more stars but I have found their tech support once I am in the country not to be very helpful. Their support has often been offline during business hours, which is not very professional. I hope that when I go back to France this summer this problem will be corrected.
20 February 2022
Reply from LeFrenchMobile
Dear Murray K.,
We regret to hear that you have encountered some inconvenience while using our services. We will combine your feedback with our Customer Service records to better understand how to improve the service we provide. We’re dedicated to making our customer experience the best it can be, and be assured that we work to improve everyday.
Kind regards,
LeFrenchMobile
Reply from LeFrenchMobile
Dear Ricardo E.D,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
Very good to begin with however there were problems later!
This seemed an excellent option for me to begin with... however, since obtaining my French mobile phone number I receive very frequent marketing phone calls which persist no matter how many are barred. The reason for obtaining the French mobile number was specifically in order for calls from my son's school or the doctor to contact me on. It was reserved as an emergency number. However the 3 times that these contacts have tried to get in touch, they could not get through (they told me that the number was not in use), and their phone call was not even registered on the phone to inform me that they had tried to call. I also asked LFM customer service, if they could set the voicemail to leave a message in French but this was not possible!
17 February 2022
Unprompted review
Reply from LeFrenchMobile
Dear lucy,
We understand your frustration in receiving frequent sales calls. All numbers are "recycled" by all operators several years after the phone number has been terminated/cancelled by previous operator. If you see that this situation happens too often with your line, we will exceptionnally check if we can change your phone number. To do that, do not hesitate to contact our Customer Service directly to request it:
customerservice@lefrenchmobile.com
We regret also to hear that you encountered technical issues and could not receive calls. Our telecom partner in France is Orange and you benefit from the same coverage as local users. So if this situation still persists, please contact our Customer Service team so that this can be investigated :
- Tel: (+33) (0) 1 74 95 95 00
Monday to Friday : 9h00-17h00
Saturdays : 11h00-15h00
Kind regards,
LeFrenchMobile
Excellent service so simple
13 February 2022
Reply from LeFrenchMobile
Dear Jeanette,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
SIM card damaged - new one delivered quickly
The SIM card which was several years in use and suddenly it stopped working. It seems that it was deactivated or damaged.
Only minutes after my post here, the guys from LFM sent e-mail. There were be some technical issue with e-mails, which caused delayed reply to my inquiries.
The new sim-card was delivered within 48 hours.
Thanks!
11 February 2022
Unprompted review
Reply from LeFrenchMobile
Dear Aleksandar,
We apologize for the delay in responding to your request. We encountered an issue with our email inbox but it is now resolved. The Customer Support is investigating your case and will get back to you within 24H.
Kind regards,
LeFrenchMobile
We never received the order!
11 February 2022
Reply from LeFrenchMobile
Dear Isabelle,
We regret to hear that you did not receive your SIM card yet. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Our customer service is going to contact you within 24H to confirm your delivery address in order to send you a new SIM card (with no extra fee of course).
Kind regards,
LeFrenchMobile
Never use this service
Never use this service. Customer service is appalling. They never actually phone you, never say sorry. And you can’t even send an MMS. I have already changed to to Orange. Much better service and there is an actual person to talk to.
10 February 2022
Reply from LeFrenchMobile
Dear Alistair,
We apologize for the delay in responding if you sent us emails in the last few days. We encountered an issue with our Customer Service email inbox but this issue is now resolved.
We regret to hear that you encountered difficulties with our services. Our team is also available by phone directly to respond to your request(s) fully:
- Tel: (+33) (0) 1 74 95 95 00
Monday to Friday : 9h00-17h00
Saturdays : 11h00-15h00
Kind regards,
LeFrenchMobile
Always had a great service
Always had a great service, uncomplicated system, instant results . Thanks
7 February 2022
Reply from LeFrenchMobile
Dear Diana,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
didnt find internet on my phone when i…
didnt find internet on my phone when i wanted to use it in paris. couldnt use it.
1 February 2022
Reply from LeFrenchMobile
Dear Christopher,
We regret to hear that you encountered some difficulties with your Internet connection. In order to check the right configuration on your device, please visit section "How can I configure my device for Internet?" on the following link:
https://www.lefrenchmobile.com/faq-sim-cards/
Do not hesitate to contact our Customer Support team directly for further assistance:
- Email: customerservice@lefrenchmobile.com
- Phone: (+33) 01 74 95 95 00
Monday to Friday: 9:00–17:00
Saturdays: 11:00 – 15:00
Kind regards,
LeFrenchMobile
Would give zero stars if I could
Would give zero stars if I could. SIM never received. Emails but answered. After a month I raised a query with PayPal and got my money back. Used a competitor on Amazon and they were cheaper too. Avoid.
27 January 2022
Reply from LeFrenchMobile
Dear customer,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation. In this kind of situation, do not hesitate to call us directly, our team is always available to help you:
- Email: customerservice@lefrenchmobile.com
- Phone: (+33) 01 74 95 95 00
Monday to Friday: 9:00–17:00
Saturdays: 11:00 – 15:00
Kind regards,
LeFrenchMobile
Worth buying from.
Buying process went well especially over the Christmas period. No delivery problems. Any questions we had were quickly answered. Good range of options to purchase so would highly recommend.
14 January 2022
Reply from LeFrenchMobile
Dear Jill,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
No after sales customer service
I received the SIM card and set up was fine - however now the SIM card is locked, I don’t know why or how to unlock it - I have emailed twice with no reply and I’ve sent a further 2 emails today - I’m very disappointed by the lack of customer service- I see from other reviews that I’m not the only one…
I see that there is a telephone number but it’s expensive to call from my UK landline or mobile and I can’t do it from my French mobile as it’s locked!
12 January 2022
Unprompted review
Reply from LeFrenchMobile
Dear Hamish,
In case you have entered 3 incorrect PIN codes, you need to use the PUK code received with your SIM card to unlock it.
Our Customer Service correct email address is the following and you can ask to be called back for further help:
- Email: customerservice@lefrenchmobile.com
- Tel: (+33) (0) 1 74 95 95 00
Monday to Friday : 9h00-17h00
Saturdays : 11h00-15h00
Kind regards,
LeFrenchMobile
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