Legacybox Reviews 

2,204
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 478 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the seamless process, remarkably fast turnaround times, and extremely clear communication maintained throughout the entire digital conversion. Consumers frequently share how easy it is to preserve precious memories, noting that the staff handles treasured media with care. Some reviewers were not happy with the final quality, noting issues like missing audio, washed out colors, or poor video conversion. Additionally, a few people mentioned experiencing difficulties contacting support, waiting on hold for long periods, or struggling to resolve service questions when problems occurred. Conversely, a small portion of people felt that certain items were mishandled or returned in an unsatisfactory condition.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and delight when... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with the speedy... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and easy process with... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent digitalization of old... See more

Customer service

Customers experienced ambiguous feelings regarding customer service, as many reviewers praised helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I loved getting my videos back it’s such a wonderful thing .. the only thing I wish is that if a tape was damaged from age or water and wasn’t able to be read I wish they would just let you know that... See more

Rated 5 out of 5 stars

My initial contact was with a live person. I was very impressed by the way she handled my call and so decided on their service. I found the communications via email was clear and provided me... See more

Rated 5 out of 5 stars

It is a little nerve wracking sending all memories in a box... they were great tracking and keeping me updated every step. So amazing seeing all the old movies on digital... love the memories.

Rated 5 out of 5 stars

I have worked for Legacybox since March and they offered us a free 20 count box so we could experience the same joy our customers do and it makes me proud of working there so much more. After losing m... See more


Company details

  1. Media & Publishing

Written by the company

Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(2,204)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything involved was excellent.

Everything involved was excellent.
Website, handling, shipping, communication, packaging and literature are great. The finished product was as good as it could be with the condition of the originals. Very professional. Would gladly do more if I get access to any.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Our Legacy Box experience was great

Our Legacy Box experience was great! They communicated every step of the way telling us exactly where our memories were in the process so we never worried. Also, we got our digital memories really quickly !!!!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I entrusted my memories to Legacybox and they did not disappoint!

I received my Legacybox and filled it with 80 vhs and vhs-c tapes from the 80’s and 90’s. I dropped the box off at UPS and expected the process to take at least 6-8 weeks. Three days later, I received an email saying my Legacybox had been received, and my order was being processed. The next day I received an email saying the digitizing process was complete and in the review stage. Six days after dropping my Legacybox off at UPS, I received another email telling me my order was complete, my media was on its way back to me, and included a link to cloud storage of my videos. In less than a week, I was watching my newly digitized videos! I received my original tapes a few days later. Legacybox handled my media with care and kept me updated from start to finish. I couldn’t be more pleased with the process and the end results!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great results.

LegacyBox made preserving our old video tapes and memories so easy! The process was simple, the communication was great, and the finished results turned out wonderfully. They send everything you need in a box. All you have to do it attach the bar codes and send back. I tested them out with some very OLD 8mm films I found in my dad's garage. They were in pretty rough shape, so I wasn't expecting too much. I was amazed by the results. That's when I decided to trust them with my family video tapes. I have over 120 to complete, but the first batch came back looking great! It’s such a relief knowing these precious memories are safely preserved and easy to enjoy again. I sent the link to all my kids and we are having a blast reliving these memories. I'm just waiting for a big sale to get my next batch digitized! I would definitely recommend LegacyBox!

15 August 2026
Unprompted review
Rated 1 out of 5 stars

Horrible horrible horrible I spent…

Horrible horrible horrible I spent $44.02 years ago and they spent more than twice that amount as they keep charging me for a subscription. I have tried to cancel many times and just got another $21 charge. So disappointed, particularly since it’s a Tennessee company and I live in Tennessee, and you should be ashamed of yourself.

15 August 2026
Unprompted review
Legacybox logo

Reply from Legacybox

We’re very sorry to hear about your frustration with the membership and the charges you’ve experienced. We understand how upsetting it would be to believe a subscription had been canceled and then see another charge appear.

We’d really like the opportunity to review your account and billing history to understand what happened and see if there’s something we can do to help resolve this. Please reach out to our support team at questions@legacybox.com with your order information and reference this review so we can take a closer look at the subscription and any recent charges.

We appreciate you bringing this to our attention and hope we can help get this resolved for you.

Rated 5 out of 5 stars

My experience with Legacy Box has been…unbelievable

My experience with Legacy Box has been unbelievable…. Their communication throughout the process is the best. You’re never left wondering what stage the process is. I even emailed customer service and got an immediate response and my concern was handled! I have referred sooooo many people to you. My only hope is that ya’ll will one day do DVD (all sizes) to USB. Everytime a new video camera came out we bought it which means different media was used. Keep up the great work!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience! Very organized concept to label for digitalization. Gave me and my family great memories of family lost and awesome holiday seasons.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I love legacybox

I love legacybox. They do everything well. On another one they added DVDs which I didn't order at first but since they still had it they put in DVDs for a cost which I understand.

These 2 boxes I sent in they are keeping me updated on what they are doing. Legacybox is awesome

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! What an incredible experience. The process is so well laid out and was completed so quickly. I cannot recommend enough! Highly satisfied with this entire experience. Thank you so much for giving my memories to me in a digital format.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Don’t wait. Do it today. Dont worry.

I was very worried watching my videos go off in the world, and nervous about getting them back.
I had nothing to worry about. In all, I probably sent them 50+ tapes. Beautiful transition.
I will admit, I tried the other two companies also and were not satisfied at all. As a matter of fact, I sent those tapes to Legacy to redo.
Do it today. Save your memories for your kids. They will appreciate it.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from start to finish

From the very beginning of the process to receiving the end product, it has been an amazing experience! I had questions before I started and received prompt, clear, and helpful answers. The instructions for packing my items up and sending them were so easy to follow! I just received my items back and am now able to hear music that my dad recorded from the radio in 1979. It sounds absolutely beautiful and brings back such wonderful memories.
I am going to take advantage of adding additional items to my order for the discount.
I will definitely recommend Legacy Box!!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

The process was quick, efficient and easy!

The process was seamless. They sent the box with detailed easy to follow instructions and provided the return sticker. I got updates along the way after I mailed it off and it was done and returned within the week! Now I can access them on a thumb drive and through the cloud!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I just received my second order of 10…

I just received my second order of 10 digitized VHS tapes. The first shipment of 10 was a bit nerve racking. I was so afraid to send off my memories. The packaging I received was professional and the instructions were so easy to follow. I shipped them off and loved the fact that they were going to Tennessee. They kept me informed of every step of the process. I love that I can watch them anytime and never have to worry about anything happening to them. I have shared these with my daughters and they absolutely love it.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I sent irreplaceable home movies on VHS tapes in to be transferred onto DVDs. Not only did they not send me DVDs of several of the tapes, the VHS tapes I got back were corrupted! So, not only did they fail to make a DVD copy of these videos, they ruined the only VHS copies I had, which had worked perfectly before. DON’T look for a bargain. Go to a reputable local place to get these transfers, bite the bullet on price, and do the tapes one at a time to make sure you get the quality you want. I am heartbroken,

9 August 2026
Unprompted review
Legacybox logo

Reply from Legacybox

Thank you for letting us know that you had issues with your order. I was able to view your files and see that some of them showed tracking issues that are unfortunately common with VHS tapes. Our process is a one-to-one transfer, and we capture the images exactly as they play for us. I'll be reaching out directly to see how we can help with this issue and the missing DVD set. I apologize for the inconvenience.

Rated 5 out of 5 stars

Highly Recommended! Used over 7 times!

Our family has used Legacy Box to memorialize and save our most trusted memories. From my parents old Super 8 film to slides, pictures, and taped media, Legacy Box has always been used. It is a seamless, highly efficient, and straightforward way to keep your memories alive and save them from fading/ruining over time.
Don’t think twice about it and just do it now! I highly recommend Legacy Box!

27 July 2026
Unprompted review

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