L&G Reviews 

33,056
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and polite, making interactions pleasant and supportive. Many people found the overall service excellent, highlighting its efficiency and the straightforward process for managing their affairs. The user experience is often described as easy to navigate, with clear information and regular updates provided. However, some customers also noted concerns regarding communication and response times, experiencing delays in receiving information or acknowledgements. A few other people also felt that customer support was occasionally unhelpful or provided incorrect information, leading to unresolved issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Service

Customers had positive experiences with service, often highlighting the efficiency, professionalism, and... See more

User experience

People report positive experiences with user experience, finding the processes efficient, professional, and... See more

Response time

Customers consistently note ambiguous experiences with response time, with many praising quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found it very challenging to fill the forms out but got there in the end, was a bit long winded for me. They were reasonably good with the claim and did pay out once all the paperwork was signed a... See more

Rated 4 out of 5 stars

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more

Rated 5 out of 5 stars

I am incredibly satisfied with my investment experience with Legal & General. The growth has been strong, and the overall management of my funds has been excellent. The only reason I am leaving is due... See more

Rated 5 out of 5 stars

Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more


Company details

  1. #13 of 14 best companies in Term Life Insurance Provider Company
  2. #12 of 18 best companies in Asset manager services
  3. #18 of 21 best companies in Income Protection Insurance Company
  4. #54 of 78 best companies in Investment service
  5. #16 of 21 best companies in Pension fund
  6. #9 of 15 best companies in Retirement Scheme

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33k reviews

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4.3

All reviews

(33,056)

8,214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Meme

Gee whizz!!!

1 January 2026
L&G logo

Reply from L&G

Good Morning,

I would certainly like to look further into your query. Please can you send us the details directly to digitalresponseteam@landg.com

Many thanks
Jamie

Rated 1 out of 5 stars

They have been paying my pension for…

They have been paying my pension for over 15 years but cannot tell me who I took it out with

23 July 2026
L&G logo

Reply from L&G

Good Morning Mr Williamson,

Thank you for your review and for taking the time to complete our customer survey. We value your feedback.

I apologise for any inconvenience you have experienced while trying to get information regarding your policy. I’ve reviewed your policy and I have now emailed you to provide you with some further clarity regarding this.

If you have any further questions please contact us on 0345 766 0813 or email us Paymentservices@landg.com

Kind regards,
Lydia

Rated 2 out of 5 stars

The staff member was unhelpful and had…

The staff member was unhelpful and had limited knowledge

16 July 2026
L&G logo

Reply from L&G

Good Morning Sue

Thank you for taking the time to leave a review.

I am sorry to hear that you have not have the service you expected. I would like the opportunity to look into this.

Please can you email dbretirements@landg.com with your details.

Many thanks
Toby

Rated 5 out of 5 stars

Excellent service.

Very quick and efficient process. Adjusted the online application to make it as easy as possible and guided me through from start to finish. Excellent service.

18 July 2026

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