L&G Reviews 

It is one of UK most trusted insurance companies and the customer services are very helpful

Answered all my questions , went away satisfied that I could do what I needed to do with the policy and I was sent a link to access my account. Friendly service and everything went smoothly thank you

external company handling their rewards program were difficult to deal with - 3 weeks and still ongoing - bad experience - think twice before using L&G

I always find my interaction with Legal & General excellent whenever I need any support. Normally I obtain the information I need via my online portal, but I had to call them to discuss a particular matter on that day which they managed to sort out. Thank you very much!

My claim took a bit longer than expected to pay out, however this was due to the time taken to get in touch with the oncologist.

I took out a life insurance policy for my husband. I wanted to extend the policy. They wanted a doctors report which we sent to them. I then got a letter cancelling the policy after paying for it for ten years. I noticed the start date if the policy in their letter was wrong so I called them. They insisted the policy started in 2018. It did not. I clearly remember starting the policy sometime on 2015/2016. I gave them my former address and they said there was no policy there. I recall clearly starting this policy over the phone with a broker at my former address. They have not paid me what they owe me in full. Im extremely disappointed.

I have been paying for life insurance and critical illness cover for the last 15 years and now that I am critically ill, L&G are making the claims process as painful as possible, closing the claim early, asking for the same identification multiple times and slowing the process to a snails pace. Once someone learns they are really sick, dealing with L&G is like the finishing blow. The criteria in the critical illness policy would be so hard to meet, you would be already be dead in order to claim.

I understood all that I needed to register my pension.

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about no acknowledgement sent to confirm my emailed documentation?

Linda Kennedy-Lake

Very efficient and sensitive in a difficult time

Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a breath of fresh air thank you

Listen to customers and explain what they are being asked

Legal and general dealt with my issue extremely sympathetically and with great care. The funds were received very promptly and exceeded my expectations.

Very friendly man that l spoke to very thorough,kept to the questions that needed to be asked which l replied to honestly and as accurate as l could.Overall experience good if a bit long winded.

Excellent all the way

My pension claim was dealt with excellently and even when my forms had a query with what I had written down the staff was very helpful in helping me to understand and deal with the issue

Horrendous company would not recommend

From my claim by phone the staff were great and so helpful and they paid up two days later .

Quick and easy to understand