Im already an L&G customer, and have been for quite some time, but I recently had questions. Their customer service rep (Trust team) answered my questions concisely and sent me all the information, so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My most recent work pension was hosted by L&G. I found the communications and web experience to be very clear and easy to use. Also the fee structures are reasonable. I recently retired and moved away... See more
I started my 2 policies in 2023, unfortunately I got diagnosed with gastric cancer on Christmas Eve 2025. This is me writing my review from Victoria Hospice, Kirkcaldy. I am thankful that my 2 claims... See more
I called and spoke with Sam and Freddie. Both were super helpful, very informative and ensured they gave me all the knowledge that I needed to research my options and agree how to proceed. I highly re... See more
Company details
- Term Life Insurance Provider Company
- also in
- Asset manager services
- Income Protection Insurance Company
- Investment service
- Pension fund
- Retirement Scheme
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
35k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Was very easy to make the claim…
Was very easy to make the claim initially, and I was clearly instructed what steps I needed to take to help the processing of my claim. Lots of the work was done by the team for me , and I had regular updates on the progress of my claim
10 January 2026
Got my pension contribution They…
Got my pension contribution They traced me and were able to pay in good time .
9 October 2026
The information they gave was incorrect
The information they gave about my income was incorrect. They tried to fob me off with an explanation but after I insisted the data was wrong they said they would investigate and call me back but they didn’t. So I reported it to HMRC for investigation.
6 October 2026
L&G claim
L&G. Handled my claim with 100% professionalism I can’t for them in anyway easy to communicate with and kept me informed all the way
24 September 2026
My problem was solved very quickly and…
My problem was solved very quickly and put mind at ease thanks
3 September 2026
Staff were professional
Staff were professional, helpful and knowledgeable which supported me to achieve my objective. Thank you!
30 September 2026
Excellent customer care
Nicole at L&G really helped solve my query.
She was professional kind and speedy with sorting out my query.
Thank you L&G and Nicole for helping me.
9 October 2026
got the answers i needed
8 October 2026
The L&G advisor was welcoming
The L&G advisor helped me with my request accurately & clearly.
She was welcoming & I understood everything that i needed from my call.
I was satisfied that everything was in hand.
8 October 2026
L&G is one of the most trustable pension companies.
L&G, has been reminding me about my pension POT through letters, even if I was not responding at.all. When I responded, L&G reminded me how much and where I worked for that pension, and explained to me clearly what to do including options in an easy way. Except they did not tell me when to receive my Lamp Some pot.
6 October 2026
All of the team members were very…
All of the team members were very knowledgeable and I felt all of my questions were answered fully so as I could make a carefully considered decision.
8 October 2026
Called to get an issue resolved and it…
Called to get an issue resolved and it was resolved without any hassle. L&G was perfect. I couldn’t fault them.
8 October 2026
I got £150,000 for £43 per month
I got £150,000 for £43 per month. Life insurance cover. I couldn't tell you if its a good deal or not. Apparently L&G dont deal will writing. Im not sure what other benefits I could get as the customer service from there said that he is not able to advise on what to get due to fsa I think.
That wasn't helpful for me as this is a big decision for me. I just wanted to know if this was the right product for me or not.
30 September 2026
What’s important for people to know?
Quick to answer spoke to a human being and not an ultimatum message
22 May 2026
Everything went OK
4 October 2026
No bots, just people!
No bots, just people. It was a brilliant service, the people I spoke to were knowledgeable, efficient, kind and very thorough. It was a great experience, and my query was sorted promptly, many thanks to all concerned.
8 October 2026
Very understading and professional
Very understading and professional. Communication superb. SO SO QUICK.THANK YOU IN A DIFFICULT TIME LOOSING YOUR PARTNER IN LIFE
12 September 2026
they were understood my needs
17 June 2026
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