Very happy with the service Karen Powell at JF Law provided. Kept me up to date with each step and helped putting my case across to such a big corporate company which I knew I couldn’t handle on my ow... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My claim was dealt with very professionally by Karen Powell. She led me through the unfamiliar process, giving clear and easy to follow instructions, and kept me updated throughout. She responded quic... See more
Company replied
I could not recommend my case handler. Sophie Cope any higher! Over the last couple of years she has been helping me with my bereavement negligence case from when my mother passed away, and with her k... See more
Thanks JFLaw and in particular your legal expert Karen Powell. You successfully saw me through not one but two complex legal cases against a huge company. Could not have done this without you.... See more
Company details
Written by the company
Welcome to LegalExpert.co.uk, one of the UK's leading personal injury and medical negligence claims specialists. You can find free and expert legal advice on all types of claims, like accidents at work, road traffic accidents, public liability claims, data breach claims, and accidents abroad while on holiday.
Contact info
Europa House, 1 Conway Street, CH41 6RY, Birkenhead, United Kingdom
- 0800 073 8804
- info@legalexpert.co.uk
- legalexpert.co.uk
4.9
Excellent
534 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Claim
Karen Powell always responds promptly and explains things clearly.
Very professional would definitely recommend.
Lisa
14 October 2025
Unprompted review
Reply from Legal Expert
Thank you Alan for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Karen Powell could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Alan for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Reply from Legal Expert
Thank you Alin for your excellent review of JF Law. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Alin for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Karen and JF Law
Karen and JF Law supported me through a claim over a considerable time period with very little stress and issue. Karen was patient and thorough in her approach and was easy to communicate with. Karen handled all appointments and paperwork in an easy and accessible manner ensure all areas of the claim.were completed appropriately.
13 October 2025
Unprompted review
Reply from Legal Expert
Thank you John for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear Karen Powell could assist throughout your claim journey. We know the claim journey can be long but we don't believe in settling a claim that under compensates our clients as that isn't fair to you. Thank you again John for your lovely feedback
Kindest regards
Kimberley
Very happy with the service Karen…
Very happy with the service Karen Powell at JF Law provided. Kept me up to date with each step and helped putting my case across to such a big corporate company which I knew I couldn’t handle on my own . Karen was very thorough and made sure my health issues were taken seriously as a result of the injury I sustained by seeking expert medical opinions. Nothing was rushed and no stone left unturned. Thankyou for all your expert handling of my case.
3 September 2025
Unprompted review
Reply from Legal Expert
Thank you Sally for your excellent review of JF Law. We are pleased to know our solicitor Karen Powell was able to support you throughout your claim and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer . Thank you again Sally for your lovely feedback
Kindest regards
Kimberley
Would highly recommend.
Overall I had a very positive experience with JF Law and Trust Pilot.
The process was long (which can be expected of any legal process), but it was made very simple with help from my dedicated representative Karen Powell. I dealt with Karen from start to finish, this was brilliant as it provided continuity, not to mention Karen was great at answering all my questions clearly and promptly.
7 August 2025
Unprompted review
Reply from Legal Expert
Thank you Prudence for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear Karen Powel could assist throughout your claim journey. We know the claim journey can be long but we don't believe in settling a claim that under compensates our clients as that isn't fair to you. Thank you again Prudence for your lovely feedback
Kindest regards
Kimberley
Excellent Support and Service from Karen Powell at JF Law
I had an accident at work and turned to JF Law for help, and I’m so glad I did. Karen Powell handled my case with professionalism, patience, and genuine care from start to finish.
She kept me well-informed throughout the process, explaining everything clearly and making sure I understood each stage of the claim. I never felt like I was just another case — Karen always made time for my questions and responded promptly whenever I needed support.
Thanks to her hard work and expertise, my claim was successful, and I felt supported every step of the way. I wouldn’t hesitate to recommend Karen and JF Law to anyone needing legal help after a workplace injury.
Thank you again, Karen — your help made a real difference during a difficult time.
2 July 2025
Unprompted review
Reply from Legal Expert
Thank you Paul for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Karen Powell could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Paul for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Karen P is Fantastic she kept me…
Karen P is Fantastic she kept me updated on everything and very helpful when I didn’t understand things on my claim. I Would recommend JF Law
6 October 2025
Unprompted review
Reply from Legal Expert
Thank you Tracy for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear Karen Powell could assist throughout your claim journey. We know the claim journey can be long but we don't believe in settling a claim that under compensates our clients as that isn't fair to you. Thank you again Tracy for your lovely feedback
Kindest regards
Kimberley
Thank you, Karen
My claim was dealt with very professionally by Karen Powell. She led me through the unfamiliar process, giving clear and easy to follow instructions, and kept me updated throughout. She responded quickly and patiently to any query, and chased things up when the going was slow.
1 October 2025
Unprompted review
Reply from Legal Expert
Thank you Jane for your excellent review of JF Law. We are pleased to know our solicitor Karen Powell was able to support you throughout your claim and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer . Thank you again Jane for your lovely feedback
Kindest regards
Kimberley
had a lovely experience with JF-law
had a lovely experience with JF-law. especially with bethany i couldnt ask for a better experience. would definitely use again!
24 September 2025
Unprompted review
Reply from Legal Expert
Thank you for your excellent review of JF Law Connor. We are pleased we were able to exceed your expectations. Its great to hear Bethany was able to offer you the guidance and support you needed throughout the duration of your claim. Thank you again Connor for your lovely feedback
Kindest regards
Kimberley
Highly recommend
Highly recommend.
My case was dealt with the utmost professionalism by Karen.
Clear, consistent communication and information from herself and the team. Very informative, progressive action when handling my case and I would certainly be happy to use them again should I need to.
Excellent support and service.
23 September 2025
Unprompted review
Reply from Legal Expert
Thank you Mr Vaughan for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Karen Powell could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Mr Vaughan of JF Law
Kindest regards
Kimberley
I spoke with jf law limited today
I spoke with jf law limited today. There was extremely helpful and explained to me what would be done. I'm very happy with what was spoken about, and I'm looking forward to speaking with j. Flo and continuing with my claim, the lady in i spoke with today was very knowledgeable. And explained everything to me. Many thanks.
16 September 2025
Unprompted review
Reply from Legal Expert
Thank you so much for your excellent review James. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again James for your lovely feedback
Kindest regards
Kimberley
I have just spoken to this lady she is…
I have just spoken to this lady she is lovely and she repeated when necessary as I am hard of hearing
14 September 2025
Unprompted review
Reply from Legal Expert
Thank you so much for your excellent review Susan. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Susan for your lovely feedback
Kindest regards
Kimberley
Tesco fall
Can't recommend Liz Hall enough. I have really bad Anxiety and hate talking to strangers plus my horrible fall. Liz made me feel at ease which is really hard to do. Thank you from the bottom of my heart, from a very sore knee and painful wrist customer
11 September 2025
Unprompted review
Reply from Legal Expert
Thank you so much for your excellent review Customer and kind words about Liz Hall .We are pleased to hear Liz went above and beyond to answer any questions you had regarding the incident you were involved in. This is the high level of customer service we aim to offer at JF Law. Thank you again Customer for your lovely feedback
Kindest regards
Kimberley
Full 5 stars from me
Can’t recommend Bethany Wych-Peers enough. As soon as she got hold of my case I’ve known exactly where I’m at. Regular updates monthly to keep me in the loop. Always contactable. Nothing bad to say. Had some great advice for actually being a witness in court. She knew as much as the barrister did! More than happy to put down 5 stars. Hopefully some more of my kids will knock out their teeth so I can use her again 😛
11 September 2025
Unprompted review
Reply from Legal Expert
Thank you Joshua for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Bethany Wych-Peers could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Joshua for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Reply from Legal Expert
Thank you so much for your excellent review Aaron. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. Thank you again Aaron for your lovely feedback
Kindest regards
Kimberley
Gareth was very supportive and…
Gareth was very supportive and explained the process in a way that made it easy for me to understand
3 September 2025
Unprompted review
Reply from Legal Expert
Thank you John for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Gareth Lloyd could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again John Stokes for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
Excellent
Just spoke to Leah, an operator and she was excellent, answered my questions and was very knowledgeable, made the process of starting a claim so easy, Excellent Work.
Stephen Smith
30 August 2025
Unprompted review
Reply from Legal Expert
Thank you so much for your excellent review Steve. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure Leah will be pleased to know how much they helped during the start of your claim journey. Thank you again Steve for your lovely feedback
Kindest regards
Kimberley
Competent and professional
I was truly impressed by the competence and professionalism demonstrated by Bethany Wych-Peers throughout my two-year claim. She was reassuring, provided excellent guidance, and ultimately helped me succeed in court. Impeccable service
8 August 2025
Unprompted review
Reply from Legal Expert
Thank you Claudio for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased that Bethany Wych-Peers was able to assist you throughout your claim journey and help you get compensation you rightly deserved. If you or anybody you know should ever need assistance in the future we would be pleased to help. Thank you again Claudio for your lovely feedback
Kindest regards
Kimberley
Karen Powell - JFLaw
Karen Powell , was very efficient , professional and had great communication with me throughout the whole claims progress .
She negotiated a higher settlement than offered - which was greatly appreciated.
Would highly recommend her services .
26 August 2025
Unprompted review
Reply from Legal Expert
Thank you Letticia for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Karen Powell could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Letticia for your lovely feedback and recommendation of JF Law
Kindest regards
Kimberley
I am very grateful for my experience at jf law…
I am very grateful for my experience with Bethany Wych Peers.
From the start, the communication was exceptional, with the case being closed in less time than expected.
The case was allergy related and I felt that Bethany went around it in an outstanding way, with constant support throughout the process.
Would definitely recommend!
30 May 2025
Unprompted review
Reply from Legal Expert
Thank you Kara for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear Bethany Wych Peers could assist throughout your claim journey. Thank you again Kara for your lovely feedback
Kindest regards
Kimberley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.