I would like to thank Natalie at your Alton branch. She went above and beyond with the service and treatment that you provided on my recent visit for an eye health check. Every member of staff was fri... See more
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Alton, Hampshire branch - Excellent customer service from the moment I booked the appointment until I received my glasses. Lucy (reception & customer service) booked appointment and was clear with w... See more
Company replied
Really pleased with the staff in Alton. I was reassured during my test about my vision. The shop has the best selection of frames in town. I did check others to see if I was missing anything ...but I... See more
Company replied
Friendly and helpful staff. Easy to make appointments. Good professional service. The Care Plan is well worth paying for which helps to minimise the expense of new glasses.
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
90 High Street, GU34 1EN, Alton, Hampshire, United Kingdom
- 0142083070
4.7
Excellent
29 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service at Alton Store
I would like to thank Natalie at your Alton branch. She went above and beyond with the service and treatment that you provided on my recent visit for an eye health check. Every member of staff was friendly, approachable and professional. They have all of my future business.
13 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
Thank you for taking the time to share your experience with us! We're thrilled to hear about the exceptional service you received from Natalie at our Alton branch. It's fantastic to know that you found our team friendly, approachable, and professional. We really appreciate your kind words and look forward to welcoming you back in the future!
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear that you had a great experience at Leightons! Our team works hard to provide friendly and professional service, so it's wonderful to hear your kind words. If you ever need anything in the future, just let us know. Thanks for choosing Leightons!
Friendly and helpful staff
Friendly and helpful staff. Easy to make appointments. Good professional service. The Care Plan is well worth paying for which helps to minimise the expense of new glasses.
19 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear about your positive experience with us! Our team at Leightons is dedicated to providing friendly and professional service, so we're delighted to know we've met your expectations. It's great to hear that you find our MyLeightons Care Plan beneficial in reducing the cost of new glasses. Thank you for your lovely review!
Really pleased with the staff in Alton
Really pleased with the staff in Alton. I was reassured during my test about my vision. The shop has the best selection of frames in town. I did check others to see if I was missing anything ...but I was not. During the dispense of specs I was listened to and offered a few different options that I felt was tailored for my needs. I love that all staff take their time with you,which is why I trust and recommend Leightons Opticians...also enjoyed the new style hearing test. I did have concerns about my vision when I arrived but by time I left I had been reassured. Looking forward to collection both new pairs of specs for clearer vision. Thank you
6 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear about your positive experience at our Alton branch! It's fantastic to know that you felt reassured and well taken care of during your visit. Our team at Leightons Opticians, including the staff in Alton, always aim to provide the best service possible. We're so glad you found the perfect frames and options tailored to your needs. We can't wait for you to collect your new pairs of specs for clearer vision! Thanks for trusting and recommending us, we look forward to seeing you again soon.
Lewis @ Leightons Alton Hants
Lewis was brilliant at mending my specs when all the other Opticians in Alton had not been able to do so.
18 August 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear that Lewis was able to mend your specs when others couldn't, at Leightons, we always strive to provide the best service possible. Thanks for sharing your experience!
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear you had a great experience with our friendly staff at Leightons! Thanks for taking the time to leave such a positive review. If you ever need any more assistance, just let us know.
Very helpful staff that came up with a…
Very helpful staff that came up with a solution to the problem and acted quickly to resolve it! Good communication throughout.
1 August 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear you had such a positive experience with us! Thanks for taking the time to share your feedback. Our team at Leightons is always here to help and we're pleased we could resolve the issue for you swiftly. If you ever need further assistance, just let us know!
Leightons Alton Branch
I’ve been a client of the Alton Branch of Leightons for approx. 20 years and I can’t recommend them highly enough.
They offer a professional and friendly service. The staff are always welcoming and courteous.
I also like the fact that there is continuity in that I see the same reception, optometry and other staff each time I have an appointment. They truly offer a five star service ⭐
18 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear you've had such a positive experience at our Alton Branch for the past 20 years! It's wonderful to know you find our service professional and friendly. We're proud to provide continuity with the same familiar faces each visit. Thank you for your kind recommendation!
The staff are amazingly friendly and…
The staff are amazingly friendly and helpful. The shop is clean and well laid out. A personal and comfortable experience. I would highly recommend a visit.
8 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear that you had such a positive experience at Leightons! Thanks for recommending us – we really appreciate it. We're glad to hear that our team provided you with personal and comfortable service. We look forward to welcoming you back on your next visit!
Great service from the Alton store
Great service from the Alton store, always helpful and attentive
3 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're delighted to hear you had such a positive experience at our Alton store! Thank you for sharing your kind words, we're thrilled our team provided you with great service. We appreciate your feedback and look forward to welcoming you back soon!
Reply from Leightons Opticians & Hearing Care - Alton
Thank you for the glowing review! We're thrilled to hear you found our staff professional, friendly, and helpful. We always strive to provide the best service possible. If you need anything else, just let us know!
The optician Natalie was extremely good
12 February 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear that Natalie provided you with excellent service during your visit to Leightons! She'll be delighted to know that she made your experience so positive. If you have any further feedback or need assistance in the future, just let us know.
Excellent care
I can't recommend the care and professionality of the team at Leightons, Alton, highly enough. Everyone was so welcoming, reassuring, kind and understanding at my emergency eye appointments. Thank you to Natalie, Amanda, Lucy and Angie.
24 September 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear about your positive experience at Leightons in Alton! Natalie, Amanda, Lucy, and Angie will be delighted to hear your kind words. Our team is always here to provide welcoming and professional care. Thanks for recommending us!
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear you had a first-class experience with Lucy and Peter at Leightons! They'll be delighted to hear your kind words. If you need anything else, just let us know.
Excellent customer service
Excellent customer service, simple on-line booking, fast and efficient process of having both eye and hearing tests. Slightly more expensive than my previous opticians but far more professional and happy with the products supplied so far.
20 November 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear about your positive experience with us! It's great to know that you found our customer service excellent and our online booking simple. We're delighted that you're happy with both your eye and hearing tests. Thank you for your feedback!
Eye examination
A good level of service and follow up from the team. I can only recommend. The price point is slightly higher, but the service is great.
19 October 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
We're thrilled to hear you had a positive experience with us! Providing great service is our top priority, and we're delighted you were satisfied with our follow-up.
Thank you for the recommendation and if you ever need anything in the future, just let us know. Thanks again!
Leighton’s Alton Hampshire
Alton, Hampshire branch - Excellent customer service from the moment I booked the appointment until I received my glasses. Lucy (reception & customer service) booked appointment and was clear with what I was required to bring with me. She conducted the initial tests throughly and with confidence. Sukhdeep the optician was very patient, informative and clear, he reassured me and explained what he was doing and why at all stages. He was very professional. After Lucy help choose suitable frames that I was very happy with, Lewis ensured they fitted correctly, making adjustments as necessary. Lewis was also very helpful, informative about products (glass coatings) and spoke politely and calmly throughout. I did not feel under any pressure to buy products. Everyone was very professional and the atmosphere in the “shop” was very pleasant, clean, tidy and light. I would highly recommend Leighton’s in Alton, Hampshire to other people.
8 June 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
Thank you so much for taking the time to share your wonderful experience at our Alton branch! We are thrilled to hear that Lucy, Sukhdeep, and Lewis provided you with excellent customer service and made sure you were well taken care of throughout your visit. Your satisfaction is our top priority, and we are delighted that you would recommend Leighton’s to others. We look forward to serving you again in the future!
A great experience
I went to Leightons because I had been experiencing a distortion in my vision and needed it checked prior to seeing my GP. This was my first experience of the company and I am glad I chose them as the eye examination was the most thorough that I have ever had, utilising state of the art equipment. The staff were thoroughly professional yet friendly and welcoming. I will certainly be using them in the future and I have no hesitation in recommending the company.
23 January 2024
Unprompted review
Always polite
Always polite, respectful, and understanding staff; great customer service and care.
17 November 2023
Unprompted review
Quality Care
I am a long-term customer and I have invariably been completely satisfied with the quality of the professional care and the service of the staff. My sincere thanks you all.
4 August 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Alton
Thank you very much for your kind review and continued custom over the years, we really appreciate it!
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