Leightons Opticians & Hearing Care - Fareham Reviews 42

TrustScore 4.5 out of 5

4.6

81 West Street, PO16 0AP Fareham, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Superb staff who are highly professional, explain things clearly and are very nice to deal with. What more could one ask for! My only criticism is directed at the requested online feedback form. Like... See more

Company replied

Rated 5 out of 5 stars

Six week post op check up following my cataract surgery. I was very pleased with Dr. Amar Mudher who did a thorough eye check and explained everything very well to me. Also the male staff member who... See more

Company replied

Rated 5 out of 5 stars

1st visit recently to this Opticians although have known the owners for a few years now. Having moved back into the area wanted a local optician. Very,very, helpful and professional from my initia... See more

Rated 5 out of 5 stars

From the moment I walked into the store there was no wait time. All the staff were extremely friendly, knowledgeable and even had a sense of humour. Why hadn't I visited Leighton's before? I certainly... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact lenses supplier
  4. Glasses store
  5. Hearing Aid Shop
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 81 West Street, PO16 0AP, Fareham, Hampshire, United Kingdom

  • 01329287220

4.6

Excellent

TrustScore 4.5 out of 5

42 reviews

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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pleasant and efficient staff

Pleasant and efficient staff. Whole experience great. Like to choose smaller businesses rather than chains.

3 April 2025
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

We're delighted to hear you had a great experience at Leightons! It's wonderful to hear you found our staff pleasant and efficient. We're proud to be an independent business, and we appreciate your support. Thank you for choosing us for your care.

Rated 1 out of 5 stars

Can’t fault their professionalism but…

Can’t fault their professionalism but it is matched elsewhere and at half the price!
Fareham Praills/Leighton too pricey for me!
£800 for one pair as opposed to £385 for 2!
I also asked them to cost for putting new lenses
In old frames, £488 !!

1 March 2025
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you for sharing your feedback. We're sorry to hear your experience didn’t meet expectations. A member of our Clinical Services team, Duncan, will be in touch within the next day or so to discuss your concerns.

Rated 5 out of 5 stars

An exceptional experience

From the moment I walked into the store there was no wait time. All the staff were extremely friendly, knowledgeable and even had a sense of humour. Why hadn't I visited Leighton's before? I certainly wish I had but rest assured I will be a returning customer. Well done Leighton's in Fareham from a very satisfied customer.

1 February 2025
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Fareham

We're thrilled to hear you had such a positive experience at our Leightons store in Fareham! Our team works hard to provide friendly and knowledgeable service, so we're delighted to hear that was your experience. We're looking forward to welcoming you back as a returning customer. Thank you for taking the time to share your feedback with us!

Rated 5 out of 5 stars

Prails and Leightons Opticians Fareham

Leightons recently purchased Prails Opticians. I recieved the same high standard of care from Richard during my contact lense check up.

18 January 2025
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

We're thrilled to hear you had such a positive experience with Richard! Thank you for taking the time to share your feedback, we're delighted to know you received the same high standard of care. Richard and the team will be pleased to hear your kind words.

Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish!
The time and care taken to explain all options for my glasses to ensure that I had the best possible outcome to meet my needs was exemplary.
I felt valued as a customer by all staff at all times, a rarity these days.
I cannot recommend Leightons highly enough.

15 January 2025
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Fareham

We're thrilled to hear about your positive experience at Leightons! Our team is dedicated to providing excellent service, ensuring you have the best outcome for your needs. It's fantastic to know you felt valued as a customer throughout your visit. Thank you for recommending us so highly!

Rated 5 out of 5 stars

Knowledgeable and professional service…

Knowledgeable and professional service delivered with respect and without fuss

5 December 2024
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Fareham

We're delighted to hear you found our service knowledgeable and professional! At Leightons, we always strive to provide the best care with respect and efficiency. Thanks for sharing your experience with us!

Rated 5 out of 5 stars

Excellent helpful honest service.

Excellent helpful honest service.

29 November 2024
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

We're thrilled to hear about the excellent, helpful, and honest service you received at Leightons! Our team takes pride in providing top-notch care, and we're delighted you had such a positive experience. Thank you for sharing your feedback.

Rated 5 out of 5 stars

1st visit recently to this Opticians…

1st visit recently to this Opticians although have known the owners for a few years now. Having moved back into the area wanted a local optician. Very,very, helpful and professional from my initial arrival to departure and my glasses were ready for collection within a couple of days and are exactly what I was looking for. Wife will also use them in the future. Thankyou to Peter & his team

6 October 2022
Unprompted review
Rated 5 out of 5 stars

Super professional and friendly staff…

Super professional and friendly staff great selection of frames made to feel very comfortable and great advice and service from an independent family business so much better than the other chain opticians who don't have the same customer service approach
100% reccomend for all your eye care

14 October 2022
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Fareham

Thank you for your review!

Rated 5 out of 5 stars

Had a fantastic experience today at…

Had a fantastic experience today at Leighton's in fareham. My hearing examination was very thorough.
Anne Marie, was very friendly and very patient and informative.
All of the staff are fantastic, I will certainly be returning.

2 November 2022
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you for your review!

Rated 5 out of 5 stars

Eye test

Appointment conducted on time. Very professional approach and a good level of equipment. After care for glasses much appreciated. Great service.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Anne-Marie is a True Professional

Anne-Marie is a true professional and always adopts a caring attitude - especially when de-waxing ears! She has attended to my hearing needs for four years, and I could not have asked for a better service. Thank you.

27 May 2022
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you very much for sharing such a lovely review with us, Anne-Marie will be so pleased to read such lovely feedback!

Rated 5 out of 5 stars

Professional and excellent service.

I was advised by an NHS consultant to try a "non-chain" optician as they give you more time and are more thorough. I was very impressed by the professionalism and the service provided by Leightons. They explained everything and left me feeling reassured.

5 April 2022
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you very much for your review, the team at Fareham will be so delighted with your feedback.

Rated 4 out of 5 stars

Hearing Test

Hi,
The whole process was very good. The only exception was that the tester said she would try to send us a report of the test. As of now I haven't had it. I am aware this was free consultation, but I am prepared to pay for the report if necessary. Otherwise very good service.

14 March 2022
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you very much for taking the time to share your recent experience, we really appreciate it! Having spoken with your audiologist, you should now have been sent through your results, if you have not received these, then please don't hesitate to contact us at update@leightons.co.uk.

Rated 5 out of 5 stars

Outstanding Service and a Friendly Face

I have a relatively new pair of Rayban sunglasses which, during last Summer, shed a tiny screw securing one of the lenses. Having been turned away from Boots and Specsavers, as they weren't purchased from them, my Wife walked into Leightons, West Street, Fareham, who accepted the job kindly and were very supportive. To cap it all, they refused to accept any payment which blew our collective minds.
As thanks, I have recently had an eye test and purchased new reading glasses from there. Outstanding service and a friendly face in these difficult times.

9 February 2022
Unprompted review
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you so very much for your review. We are delighted to hear that our team in Fareham were able to fix your frames and even happier to hear that you returned for an eye examination. We hope to welcome you back again in the future.

Rated 5 out of 5 stars

Hearing Care

First class service provided by Atish. I have no hesitation giving a 5 star review.

29 May 2021
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you so much for your review, Raymond!

Rated 5 out of 5 stars

for my ears

as always marie was first class very very well manerd she exsplains all she doing put you well at ease all the time ,shame not more like her in are nhs well done fareham hope they get to see the praise thank you ,, mr crump

14 May 2021
Leightons Opticians & Hearing Care - Fareham logo

Reply from Leightons Opticians & Hearing Care - Fareham

Thank you for your kind words Mr Curmp, Marie will be delighted with your lovely feedback.

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