Every aspect of the service was excellent from booking the appointment on line to the actual visit. All the staff were very kind, respectful, knowledgeable, friendly and listened to my requests. My c... See more
Company replied
Location
Switch location27 Orchards Shopping Centre, RH16 3TH Hayward's Heath, West Sussex, GB
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See what reviewers are saying
I visited Leightons a few days ago, my sunglasses had fallen apart and needed new screws. Moses was super helpful, he replaced the screws and repaired my sunglasses on the spot. I highly recommend vis... See more
Company replied
Having, over the years, tried all the different opticians in Haywards Heath I can confidently reassure anyone that Leightons in The Orchards are the best. Their staff are caring, cheerful, polite, fri... See more
Been visiting Leightons since my first ever eye test over 15 years ago! Mark is an absolute gem, so so helpful and really kind, truly amazing at his job! Sabina is a great optometrist and puts you at... See more
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
27 Orchards Shopping Centre, RH16 3TH, Hayward's Heath, West Sussex, United Kingdom
- 01444416877
4.8
Excellent
60 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from start to finish
Every aspect of the service was excellent from booking the appointment on line to the actual visit. All the staff were very kind, respectful, knowledgeable, friendly and listened to my requests. My concerns were listened to and addressed.
20 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear that you had such a positive experience at Leightons! Our team strives to provide excellent service to all our patients, and we're delighted to hear that you found everyone kind, respectful, and knowledgeable. Your feedback is truly appreciated, and we look forward to welcoming you back for any future appointments.
Really fast repair of my sunglasses
I visited Leightons a few days ago, my sunglasses had fallen apart and needed new screws. Moses was super helpful, he replaced the screws and repaired my sunglasses on the spot. I highly recommend visiting Leightons, I’ll be back whenever I need opticians or repairs.
14 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had such a positive experience at Leightons, and we really appreciate you taking the time to share your feedback with us! Moses and the team will be delighted to hear your kind words. We're here for you whenever you need opticians or repairs in the future. Thank you for recommending us!
Brilliant personal service of the "Old School"
The role of the dispenser at an optician is often overlooked with the focus being on the optometrist. At Leightons in HH, the store manager and Dispensing Optician, Mark, has a wealth of experience and professional knowledge and was able to address my unique requirements where a national highstreet chain wasn't. Both he and the optometrist made the whole experience unpressured and thorough.
9 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear about your positive experience at Leightons in HH! Mark and the team take pride in providing tailored care to each patient. We're delighted Mark could address your unique requirements, making your visit unpressured and thorough. Thanks for sharing your feedback!
Excellent experience
Attended for a full eye examination. Tests were comprehensive and fully explained both beforehand and with results. Staff were friendly, attentive and extremely competent. would highly recommend
10 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear about your positive experience at Leightons! Thanks for recommending us - our team always aims to provide comprehensive and friendly service. Should you need anything else in the future, feel free to get in touch.
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had a highly professional experience with us! Our team at Leightons always strives to provide top-notch service. If you have any further feedback or need assistance, feel free to get in touch. Thanks for choosing Leightons!
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had an excellent experience with us! Thank you for taking the time to share your positive feedback. If you ever need anything else, just let us know.
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had a great experience with us! Our team at Leightons prides itself on being friendly, patient, and efficient. It's fantastic to know we hit the mark for you. Thanks for taking the time to share your positive feedback! If you ever need anything, just let us know.
Support your local Optical practice where you are looked after
It is a pleasure to visit an Optical practice where everyone is helpful and experirnced
20 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had such a positive experience at Leightons! Our team takes pride in being helpful and experienced, so it's great to know we made your visit a pleasure. Thank you for your kind words!
Excellent facilities with state of the…
Excellent facilities with state of the art eye tests. Clear explanations at all stages. I needed glasses and was given a number of options without any upselling.
4 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear that you had such a positive experience at Leightons! It's great to know that you found our facilities excellent and that our team provided clear explanations throughout. We always aim to offer a range of options without any pressure to upsell. Thanks for taking the time to share your feedback!
The very best glasses I've ever worn
The very best glasses I've ever worn, the prescription is exact and the final glasses are so clear it is wonderful. Far exceeding the ability to see far or near than any of my friends and family.
1 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you're so pleased with your new glasses! It's great to know that they're making such a positive difference for you. If you ever need anything else, just let us know. Enjoy your crystal-clear vision!
Very good service and friendly not…
Very good service and friendly not pushy with trying to make you purchase a new frame when you can have new lenses put in to your current frame Good old fashioned service.
24 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear that you had such a positive experience at Leightons! Our team always aims to provide excellent service without any pressure to purchase unnecessary items. It's great to know you appreciated it. If you ever need anything else, just let us know!
Knowledgeable and friendly staff
Knowledgeable and friendly staff, who take the time to give advice and find the best solution
1 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had such a positive experience with our knowledgeable and friendly team at Leightons! Providing you with the best advice and solution is always our goal. If you have any further questions or need assistance, feel free to get in touch. We appreciate your kind words!
First class and professional from…
First class and professional from beginning to end
19 August 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're delighted to hear you had a first-class and professional experience with us from beginning to end. Our team at Leightons always strives to provide top-quality care to every patient. Thank you for your kind words!
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
Thank you for your fantastic feedback! We're thrilled to hear you had a brilliant experience with us. It means a lot that you'd recommend us so highly. If you ever need anything in the future, just let us know.
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you found our staff friendly and our service fast! Thanks for taking the time to share your experience, we're delighted you had a positive visit with us. Look forward to welcoming you back soon at Leightons!
Service with excellence!
After being given wrong prescription by other Optician, I decided via recommendation to try Leighton's. I found the staff very caring and attentive to my needs. The eye exam was really thorough and I feel very confident my glasses will be perfect. Overall a great experience, inspired me trust. If I can leave an advise here is don't go cheap on your eye test. Book it in a reliable place where they will take their time with your needs. I have been there in the past and the result was 6 months of headache.
Glasses aren't cheap in general, but I got offered a good discount and a nice plan to go with it, where I can benefit from eye and ear tests for free. With that, I ended up not even paying from my eye test this time.
19 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear about your positive experience with us at Leightons! Our team will be delighted to hear your feedback about the thorough eye exam and attentive service you received.
Thank you for sharing your recommendation and advice about not compromising on eye tests. We aim to provide excellent care to all our patients, and we're glad to have earned your trust.
If you have any further questions or need assistance, feel free to reach out. Hope to see you again soon!
Reliable service
The quality of the service is exceptional and the range of products on offer is good both for the styles available and the range.
12 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had such a positive experience at Leightons! Our team works hard to provide exceptional service and a great range of products to choose from. Thanks for taking the time to share your feedback!
Excellent customer service
Excellent customer service. Prompt delivery of goods. Knowledgeable staff.
1 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you had an excellent experience with us! Our team at Leightons is dedicated to providing prompt service and we're delighted you found our staff knowledgeable. Thanks for your kind words!
Best opticians I ever had for all- expertise, choice, excellent customer service
You pay for what you get. Great choice, great expertise, you can spread your payments without extra charge and always go the extra mile. Very professional!
12 March 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Leightons.
We always aim to provide the best service for our patients, and we're delighted that you found our expertise and payment options helpful.
Our team always goes the extra mile to ensure your satisfaction. We look forward to seeing you again!
Friendly, helpful staff. Superior service
Thorough, competent. Explained test results well. Having been a customer for 30 years, my current need was for computer display lenses to read at 80cm. It's been done. An excellent opticians with very helpful and friendly staff. They also sell Maui Jim sunglasses! (Orchards, Haywards Heath branch)
18 March 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hayward's Heath
We're thrilled to hear you've had such a positive experience at Leightons in Haywards Heath! We appreciate you taking the time to share your feedback with us. Our team, including the staff at the branch, is delighted to have been of help.
We're pleased we could assist you with your computer display lenses. Thank you for being a valued customer for 30 years - here's to many more!
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