It is a lovely relaxing place to visit and I feel at home there so wouldn't entertain going anywhere else. Staff very friendly and helpful and things run very smoothly. It doesn't feel like a medica... See more
Company replied
Location
Switch location67 Hempstead Valley Shopping Centre, ME7 3PD Gillingham, Kent, GB
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See what reviewers are saying
First eye exam in years and was recommended to go to Hampstead Valley. Was met by the regional manager Jason who was very friendly and welcoming. Leah who carried out the exam explained the process th... See more
I’ve been going to Leightons for over 20 years and the service and care has always been of a high standard. That high standard has actually improved in recent years with the help of Maxine and team. I... See more
Company replied
My husband went for a hearing test and a syringe of his ears, three appointments were necessary but Chris the young man who helped him was brilliant, he was very friendly, informative and told my husb... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
67 Hempstead Valley Shopping Centre, ME7 3PD, Gillingham, Kent, United Kingdom
4.8
Excellent
115 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear about your positive experience with us! Our team strives to provide helpful, informative, and thorough care to all our patients. If you need anything else, feel free to get in touch. Thank you for choosing Leightons!
Excellent medical staff
It is a lovely relaxing place to visit and I feel at home there so wouldn't entertain going anywhere else. Staff very friendly and helpful and things run very smoothly. It doesn't feel like a medical visit at all.
2 April 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear that you feel at home when visiting Leightons! Our team works hard to ensure you have a welcoming and smooth experience. Thank you for sharing your positive feedback!
Staff are friendly and knowledgeable…
Staff are friendly and knowledgeable about the sight tests they perform..
Appointments are usually readily available and kept to the time stated
11 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're delighted to hear that you found our team friendly and knowledgeable during your sight test. It's great to know that appointments are convenient for you and kept on schedule. Thanks for taking the time to leave such positive feedback!
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're so pleased to hear that you found our team always friendly and helpful! Thank you for taking the time to share your experience. If you ever need anything else, just let us know.
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear you had such a positive experience with our team at Leightons. Thank you for taking the time to share your feedback! If you ever need anything else, we're here to help.
Great service as always
Great service as always. The staff are friendly and helpful.
14 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear you had a great experience with our friendly and helpful team at Leightons! Thanks for taking the time to share your feedback - we really appreciate it. If you ever need anything, just let us know.
Highly recommended
I had an appointment at the Hempstead Valley branch yesterday and was very impressed with the service. Jennifer and her colleagues were very professional, very helpful and caring. Highly recommended.
10 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're delighted to hear you had a positive experience at our Hempstead Valley branch with Jennifer and her colleagues. Thank you for recommending Leightons! Jennifer and the team will be thrilled to receive your feedback.
Attended to by Aidan
Attended to by `widen. I found him to be professional, knowledgeable, patient and proactive.
1 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear about your positive experience with Aiden at Leightons! It's fantastic to know that he was professional, knowledgeable, patient, and proactive during your visit. We always aim to provide top-notch service, and your feedback is incredibly valuable. Thanks for sharing, and we look forward to welcoming you back for another great experience soon!
Excellent customer service experience
Excellent customer service experience. I have been a customer for a few years and would never go any where else. Excellent service start to end!
12 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
Thank you for your kind words and loyalty! We're thrilled to hear you've had an excellent experience with us from start to finish. We appreciate your continued trust in Leightons and look forward to serving you for many more years to come!
Cannot recommend highly enough very…
Cannot recommend highly enough very knowledgeable staff.
12 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear you had a great experience with our knowledgeable staff! Thanks for the fantastic review, we're really grateful for your kind words. If you ever need anything else, just let us know!
Highly recommend Leighton-Hempstead…
Highly recommend Leighton-Hempstead Valley. The staff are friendly and welcoming and they have excellent product knowledge. There’s no pushy sales - just a genuine want to help find the best product for you.
4 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're delighted to hear about your positive experience at our Hempstead Valley branch! Our team takes pride in providing friendly and knowledgeable service without any pushy sales tactics. We're pleased you felt well taken care of and we appreciate your recommendation. If you have any further feedback or questions, feel free to get in touch.
Excellent service and customer care
I’ve been going to Leightons for over 20 years and the service and care has always been of a high standard. That high standard has actually improved in recent years with the help of Maxine and team. I highly recommend Leighton’s at Hempstead Valley, not just for a one-off visit but the ongoing care they provide long-term.
2 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're grateful for your kind words and loyalty over the past two decades! It's fantastic to hear how Maxine and the Hempstead Valley team have enhanced your experience at Leightons. Your recommendation means a lot to us, and we're thrilled to be a part of your long-term care journey. Thank you for your support!
Leah was a star
Leah was a star. A very thorough eyetest that I was very happy with. I would trust her with my families eyes.
Sadly the prices are significantly higher than the competition. So I don’t buy my glasses there.
23 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
Thank you for your positive review! We're delighted to hear that Leah provided you with a thorough eye test that you were happy with. Leah and the team appreciate your trust in us. If you ever need anything in the future, just let us know!
Fantastic service
Really friendly people in Hempstead valley. Not the cheapest but fantastic service
13 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear you had a fantastic experience with the team at Hempstead Valley. Our priority is providing top-notch service, so we're grateful for your kind words. Thanks for choosing Leightons!
Excellent staff Knowledge
Excellent staff Knowledge, experience and advice. Each of the Eye tests explained very clearly.
1 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're absolutely thrilled to hear about your positive experience at Leightons! Our team works hard to ensure our patients receive clear explanations and excellent service during their eye tests. Thanks for taking the time to share your feedback!
A great opticians
A great opticians
Always friendly, knowledgeable and good service. Not the most competitive price wise but they are certainly worth the extra. You get what you pay for after all!
24 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
Thank you for the fantastic review! We're thrilled to hear you find our team friendly, knowledgeable, and worth the extra investment. Providing excellent service is our top priority, and we're glad it shows. We look forward to welcoming you back to Leightons in the future!
Great opticians highly recommend
Great opticians with helpful and friendly staff. I was expecting it to be really expensive but actually not the case. Very reasonable but just much better service than other high street opticians in the same area
13 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're delighted to hear you had such a positive experience at Leightons! Our team takes great pride in providing top-notch service at reasonable prices. Thank you for choosing us for your optical needs. We look forward to welcoming you back next time!
A friendly but professional service for…
A friendly but professional service for eye care. They didn’t have the colour choice of glasses I wanted in store so ordered online for me so I now have the perfect pair.
28 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're thrilled to hear you had a great experience at Leightons! Our team is always here to make sure you find the perfect pair of glasses. We're delighted we could assist you in ordering online to get exactly what you wanted. Enjoy your new glasses!
Lovely clean well organised shop
Lovely clean well organised shop. Excellent service from all the staff. All the most modern equipment.Can’t fault Leightons.
3 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're delighted to hear you had a fantastic experience at Leightons! Our team takes pride in providing excellent service and maintaining a clean, well-organised shop with modern equipment. Thanks for your lovely review!
I have used Leightons for many years…
I have used Leightons for many years and ALWAYS received excellent service and good advice .
3 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Hempstead Valley
We're delighted to hear you've been a long-time customer with Leightons and have always received excellent service and good advice. It means a lot to us to receive such positive feedback. Thank you for choosing Leightons!
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