Having broken my glasses, I needed to make a decision about new frames, because of my complex requirements The dispensing optician didn’t really hear or understand or perhaps listen to my needs initia... See more
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I had previously had great service from Leightons in Gloucestershire so chose to visit the Leadenhall Street branch after moving to North London. The service I received was excellent. From the warm we... See more
Company replied
Fantastic end-to-end service. Great welcome on arrival, very comprehensive eye test, great choice of frames. I have to particularly call out Beth who helped pick out new frames - tried many pairs on... See more
Company replied
Friendly & attentive front of house staff and a clean & bright office. Janisha was thorough and explained clearly my eye sight & health results. Beth & her colleagues were very helpful in helping me... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
79 Leadenhall Street, EC3A 3DL, London, London, United Kingdom
- 02072834538
4.9
Excellent
67 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leightons Opticians
Leightons Opt. Offered me best service and I was very pleased with everyone there
27 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear that you were very pleased with the service you received at Leightons! Our team always strives to offer the best service possible. Thank you for sharing your positive experience with us. We hope to see you again soon!
I lost a screw
I lost a screw. Google and found this lovely opticians
Really helpful and no charge
Left extremely happy.
Some great frames
10 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear that you had such a positive experience at Leightons! We're glad you found us online and that our team was able to help you out with no charge. Our selection of frames is designed to impress, so we're delighted you found some great options. Thanks for choosing Leightons!
Great customer service
Beth was fantastic. Super friendly and quick to replace my nose pads, and she did it free of charge. Thanks again.
10 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear that Beth looked after you so well during your visit. It's fantastic to know she was able to help you with your nose pads free of charge. We'll make sure Beth hears your kind words - thanks again!
An overall positive experience
An overall positive experience. Definitely recommend their service!
5 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear you had such a positive experience with us! Thanks for recommending our service - we appreciate it! If you have any further feedback or comments, do let us know.
The service with Beth was great
5 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear that you had a great service with Beth! Beth and the team will be delighted to hear your feedback. If you ever need anything else, just let us know!
Like a bespoke tailor
I view coming here to going to a bespoke tailors. You are given great customer service and care and made to feel like their most important client.
26 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
Thank you for the glowing review! We're thrilled to hear you felt so well looked after during your visit with us. Our team at Leightons always aims to provide top-notch customer service and care to all our patients. We look forward to welcoming you back soon for more 5-star treatment!
Professionalism
Professionalism, hospitality & knowledge. The staff were knowledgeable, warm, courteous and professional. Exceptional service delivery.
2 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear about your positive experience at Leightons! Our team always aims to provide exceptional service, so we're delighted to know that you found them knowledgeable, warm, courteous, and professional. Thank you for taking the time to share your feedback with us!
My arm fell off and Beth was so helpful.
My arm fell off and Beth was so helpful.
3 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear about your positive experience with Beth at Leightons! Thanks for taking the time to share your feedback. If you ever need further assistance, just let us know. Take care!
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
Thank you for sharing your experience, we're thrilled to hear you had such amazing service from Beth! We appreciate your kind words and we'll be sure to pass on your feedback to her. If you ever need anything else, just let us know!
Very friendly staff who clearly have a…
Very friendly staff who clearly have a passion for their job
16 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear you had such a positive experience with our team at Leightons! Our staff truly love what they do, and your kind words mean a lot to us. If you ever need anything else, just let us know. Thanks for taking the time to share your feedback!
Exceptional customer service
Exceptional customer service. All the staff were very helpful and patient, particularly Beth
23 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
Thank you for your kind words! We're delighted to hear that Beth and the team provided exceptional customer service. We're here whenever you need us!
Excellent service.
I had previously had great service from Leightons in Gloucestershire so chose to visit the Leadenhall Street branch after moving to North London. The service I received was excellent. From the warm welcome, through all the detailed tests, to choosing glasses frames, the staff were friendly, professional and efficient. Test results were explained clearly and any questions from me were answered in depth. A very good experience.
12 August 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're so pleased to hear you had an excellent experience at our Leightons branch in Leadenhall Street! Thanks for sharing your positive feedback about our friendly and professional staff. Our team always aims to provide the best service possible, so we're thrilled you found your visit with us to be very good. If you ever need anything in the future, feel free to pop in or give us a call.
Hello
Hello
I just want to say Beth was very helpful when I popped into the store today.
Please give her praise
Thanks
15 July 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear that Beth was so helpful during your visit. We'll certainly pass along your praise to her. Thanks for taking the time to share your experience with us!
Having broken my glasses
Having broken my glasses, I needed to make a decision about new frames, because of my complex requirements The dispensing optician didn’t really hear or understand or perhaps listen to my needs initially. However, enter the amazing Beth, she understood and actioned, going well beyond to help me find a solution to my complex needs for glasses. Thank you so much, Beth. You’re amazing.
30 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear about your positive experience with Beth at Leightons! It's fantastic she was able to understand and address your complex requirements for new frames. We appreciate you taking the time to share your experience!
Thoroughly professional and friendly…
Thoroughly professional and friendly service by Fareena and Beth. I’m very happy and recommend them highly.
3 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear about the positive experience you had with Fareena and Beth at Leightons! Thank you for recommending them so highly. They'll be delighted to hear your kind words. If you need anything else, just let us know!
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're delighted to hear that you were happy with your visit to Leightons! If you ever need anything in the future, just let us know.
Very friendly staff who are always…
Very friendly staff who are always willing to help and provide the best service possible
28 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear you had such a positive experience at Leightons! Our team always aims to provide the best service possible, so it's fantastic to know that you found them to be very friendly and helpful. Thanks for taking the time to share your feedback!
Loving the new glasses
I was very impressed with the service I reciveved from Leighton's as the staff were very approachable, knowledgeable and above all incredibly helpful. I am over the moon with the service I received as well as my new glasses that have been incredibly effective. I would highly reccommend Leighton's if you are looking for a professional and friendly service.
23 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear that you had such a positive experience with us at Leightons! Our team takes great pride in being approachable, knowledgeable, and above all, incredibly helpful. It's fantastic to hear that you're not only pleased with the service you received, but also with your new glasses. Thanks a million for recommending us – we're delighted to have been able to help!
First Class service
Extremely friendly staff, and wonderfully professional. Everything ran like clockwork, and was never rushed.
16 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're thrilled to hear about your positive experience at Leightons! Our team prides themselves on being friendly and professional, ensuring everything runs smoothly during your visit. Thanks for taking the time to share your feedback, we really appreciate it!
Fast friendly efficient service
Fast friendly efficient service! 2nd times using the city branch. Recommended.
22 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Leadenhall Street
We're delighted to hear that you've had a positive experience at our city branch – thank you for recommending us! We're thrilled to have you back for the 2nd time and appreciate your support. If you need anything in the future, just let us know.
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