Fantastically run store clean tidy, prompt acknowledgement and service. Have always been willing to look at other options outside of there normal stock to suit my disabled sons individual needs. Staff... See more
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See what reviewers are saying
I took my glasses, with broken frames, to Leightons at The Avenue, Southampton. I hadn't bought them there but the staff devoted more than half an hour to repairing them. They also gave me a new cas... See more
Company replied
I have contact lenses supplied and fitted by Leightons and recently I've bought Oticon hearing aids from them, having previously had hearing aids from another supplier. The personal service is ex... See more
Company replied
Margaret is an excellent Audiologist! I saw her twice following on going hearing loss after tonsillitis. Her advice was outstanding and enabled me to get the correct treatment from my GP and the ENT... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
68 The Avenue, SO17 1XS, Southampton, Hampshire, United Kingdom
- 02380223185
4.7
Excellent
100 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Leightons has always provided a really…
Leightons has always provided a really professional service that I have not experienced anywhere else.
2 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear that you've had such a positive experience with us at Leightons! Providing professional and exceptional service is what we strive for every day. Thank you for choosing us for your eye and hearing care needs. We look forward to welcoming you back in the future!
Kind and Friendly Service
I took my glasses, with broken frames, to Leightons at The Avenue, Southampton. I hadn't bought them there but the staff devoted more than half an hour to repairing them. They also gave me a new case, and charged nothing for the whole job. It was a great experience!
6 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear about your fantastic experience with us at Leightons in The Avenue, Southampton! Our team takes pride in going above and beyond for our customers and we're delighted we could help repair your glasses at no cost. Thanks for sharing your positive feedback and we hope to see you again!
Exceptional service
Exceptional service. Thank you Laura for the eyes and Hannah for the ears.
20 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had an exceptional experience with Laura and Hannah at Leightons! Our team will be delighted to hear your feedback. Thank you for taking the time to share your positive review. We look forward to seeing you again soon!
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you found our team at Leightons so knowledgeable! Thank you for taking the time to share your positive experience. We're here for you whenever you need us.
Always really great experience at…
Always really great experience at leightons and would always recommend
17 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you always have a great experience at Leightons! Thanks for recommending us – we appreciate your support. If you ever need anything, just let us know.
Quality staff & thoughtful advice
6 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had a positive experience with our team at Leightons. Our goal is to provide quality service and thoughtful advice to all our patients. If you have any more feedback or questions, feel free to reach out. We look forward to seeing you again soon!
Very good experience
Very good experience, excellent ophthalmologist
20 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had a very good experience with our team at Leightons Southampton! Thanks for sharing your feedback. If you need anything in the future, just let us know.
Wonderful staff and treatments
Wonderful staff and treatments
Friendly and helpful
All round great experience
20 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear about your wonderful experience with us! Our team at Leightons is dedicated to providing friendly and helpful service, and we're delighted to know that you had a great time during your treatments. Thanks for taking the time to share your feedback with us!
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you found our team at Leightons very helpful and sincere. Thanks for taking the time to share your positive experience with us! If you ever need anything else, just give us a shout.
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had an excellent experience with our friendly team at Leightons! Thank you for taking the time to share your positive feedback. We're here to help whenever you need us.
A pleasure
Super friendly staff. Really helpful and educative. It was an absolute pleasure of an experience, even though I was told some disturbing news it was delivered in a clear manner
23 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had such a positive experience with our team at Leightons! We're glad you found them friendly and helpful. It's important to us that information is shared clearly. Thank you for sharing your feedback!
A lovely shop
A lovely shop, Clean and bright.The lenses are beautifully arranged for perusing.
The consulting rooms are very clean and organised and the staff give excellent service throughout the visit.
2 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had such a positive experience at Leightons! Thanks for highlighting our clean and bright shop, as well as our organised consulting rooms. Our staff take pride in providing excellent service, so they'll be delighted to hear your feedback. We look forward to welcoming you back!
Seriously let down by a Locum
I was seen by a Locum optician and it was quite frankly the most uncomfortable and unprofessional medical appointment I've ever had. I understand that as a locum systems might be unfamiliar, but there was absolutely no need for his unprofessional and quite frankly rude behaviour during the consultation. The frames were literally shoved on my face without warning when I asked him to explain the numbers between my old prescription and new. He had a moment during the examination where he lost his temper because he thought he'd lost other patients notes and also had 4 other patients notes open on the screen whilst I was there with their details clearly visible. I offered to step outside the consultanting room on 3 occasions whilst he got some help for his IT problems, composed himself and calmed down a bit, but was told no and stay there. Whilst I get this might not be the experience you would normally get at Leighton's in Southampton, this was mine and it will ensure I never step foot in any of their Optical centres again.
25 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
Thank you for taking the time to leave this review. We're very sorry to hear about your experience and want to assure you that this is not the standard of care we expect at Leightons. We take your comments extremely seriously, and the branch manager will be in contact in due course.
What an exceptional and pleasant…
What an exceptional and pleasant experience my visit was to the Southampton store to have my glasses looked at . The staff were superb and caring and I would recommend them to anyone seeking glasses or eye care, not only did I get the glasses sorted but it was done almost immediately.
19 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear about your exceptional experience at our Southampton store! The team there always strives to provide superb and caring service. We appreciate your recommendation and we're delighted we could sort your glasses so quickly. Thank you for sharing your feedback!
Exemplary Service which always exceeds…
Exemplary Service which always exceeds my expectations and they dont “nickle and dime” you for services and after care
16 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear that you've had such a positive experience with us at Leightons! It's fantastic to know that we've been able to exceed your expectations and provide exemplary service. We always aim to offer great care without any hidden fees, and we're pleased to hear that's been your experience. Thanks for taking the time to share your feedback!
The whole experience was exceptional .
The whole experience was exceptional .
18 March 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear that you had an exceptional experience with us! Our team at Leightons always aims to provide the best possible care for our patients. Thank you for choosing us and we look forward to welcoming you back in the future.
Impressed
Excellent service. Excellent staff. Plus interest free repayment plan! Awesome
17 February 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had an excellent experience at Leightons! Our team works hard to provide outstanding service, and we're delighted you found our staff excellent. It's great to know you appreciated our interest-free repayment plan too.
Thanks for sharing your positive feedback with us!
I had mixed experiences with Leightons…
I had mixed experiences with Leightons Opticians & Hearing Care in Southampton. On one hand, the service and staff, including the audiologists and opticians, were professional and polite. My hearing aids and contact lenses have been well-fitted and comfortable, and the advice given throughout felt thorough and thoughtful. However, not everything felt perfect, as problems with glasses required follow-up visits to resolve. Overall, good customer care but a few minor hiccups along the way. A solid 3-star experience.
24 January 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
Thank you for sharing your experience with us. We're pleased to hear you found our team professional and that your hearing aids and contact lenses have been a good fit. However, we're sorry to learn that your glasses required follow-up visits.
We'd love to understand more and see how we can improve - please can you contact our dedicated patient support team via patientsupport@leightons.co.uk or 0800 40 20 20.
Can truly recommend this store
Fantastically run store clean tidy, prompt acknowledgement and service. Have always been willing to look at other options outside of there normal stock to suit my disabled sons individual needs. Staff polite, helpful, keen to help when needed. Can recommend this store to match must needs.
15 January 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear about your positive experience at Leightons! Our team is dedicated to providing excellent service and ensuring all our customers' needs are met. It's great to hear that you found our store clean, tidy, and accommodating. Thanks for recommending us - we look forward to welcoming you back!
Excellent service
18 January 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Southampton
We're thrilled to hear you had an excellent experience at Leightons! Our team works hard to provide top-notch service, so it's great to know we hit the mark with you. If you ever need anything in the future, just let us know. Thank you for sharing your feedback!
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