I purchased new glasses at this branch. I was helped in my choice of frames by the very helpful and cheerful Suzanne. I was guided in my choice of lenses for my varifocal glasses by Julie, who was ver... See more
Company replied
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I purchased new glasses at this branch. I was helped in my choice of frames by the very helpful and cheerful Suzanne. I was guided in my choice of lenses for my varifocal glasses by Julie, who was ver... See more
Company replied
This company cares about their customers. I have visited at least 7 times in the past year and both the customer and professional care are absolutely fantastic. Today I went to pick up sunglasses, jus... See more
Company replied
Received Excellent Customer Service today - the arm of my glasses broke, thought they'd send them off for weeks, despite having a spare pair. Turned out to repair them would be a similar price to new... See more
Company replied
I’ve always visited the more popular eye opticians because those are heavily advertised. The day I walked into Leighton was the best decision and I’m pleased with the care and attention I got through... See more
Company replied
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
10 High Street, SM1 1HN, Sutton, Surrey, United Kingdom
Replied to 78% of negative reviews
Typically replies within 1 week
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Reply from Leightons Opticians & Hearing Care - Sutton
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