Great care and Efficiency has been shown each time I have visited Leightons. Tests and measurements were carried out buy Sheena Ruparelia on my ear regarding suspected tinnitus, using sophisticated te... See more
Company replied
Location
Switch location12 Kingsland Centre, The Broadway, RG19 3HN Thatcham, Berkshire, GB
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See what reviewers are saying
My mother is 95 and has a hearing aid supplied by Leightons. It had become clogged with wax so that she suddenly couldn't hear at all. We came into Leightons and Jo cleaned and repaired the hearing ai... See more
Company replied
Sheena at Leightons sorted my ear wax problem, she's fantastic. She's so kind and clever. My narrow ear canal was a problem for other people to help, but Sheena was able to access and resolve the prob... See more
Company replied
Everyone was very kind, and very PROFESSIONAL. Sukhvinder Takhar did the eye exam, and he was very good, and very friendly. Made me feel at ease. I then sat with Albert, and I was shown some fram... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
12 Kingsland Centre, The Broadway, RG19 3HN, Thatcham, Berkshire, United Kingdom
- 01635863290
4.8
Excellent
138 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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Polite and helpful staff front of…
Polite and helpful staff front of house
Clean and quiet shop with personal touch
2 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear you had such a positive experience with our team at Leightons. We take pride in providing a clean and quiet environment with a personal touch for all our patients. Thanks for taking the time to share your feedback!
Outstanding Service at Leightons Marlow
I had an excellent experience at Leightons in Marlow. The service was professional, friendly, and efficient from start to finish. Albert was particularly knowledgeable and helpful, taking the time to explain everything clearly and making the whole process smooth and reassuring.
Highly recommended.
21 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear about your excellent experience at our Leightons branch in Marlow! Albert and the team will be delighted to hear your positive feedback. Thanks for recommending us - we're always here to help!
Leightons - always great
Leightons is always great. Really good people.
13 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're delighted to hear that you had a great experience at Leightons! Our team always aims to provide the best service possible. Thanks for taking the time to share your positive feedback.
Have gone to Leightons opticians twice…
Have gone to Leightons opticians twice now for my eye test and have found them the best so far after many years.
Possibly more expensive than others but the customer care is in my view is very good
12 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear you've had such positive experiences with us at Leightons Opticians! Our team takes great pride in providing top-notch customer care. Thank you for your kind words and for choosing us for your eye tests. We look forward to seeing you again in the future!
I went in for some new frames
I went in for some new frames. I booked an appointment with the Style Consultant. The Stylist was so helpful and allowed me to try on frames that suited me and frames that did not. I eventually found a pair of frames that suited me.
I would highly recommend
14 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're delighted to hear you had such a positive experience with our team at Leightons! It's great to know that you found the perfect frames. Thanks for recommending us - we appreciate it!
Helpful and friendly
The staff being very friendly helpful and understanding. Giving me advice on whether my new glasses I was choosing suited me or not.
12 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're delighted to hear that you found our team at Leightons very friendly and helpful, and we're so pleased that you received valuable advice on choosing your new glasses. Our priority is always to make sure our patients feel supported and comfortable throughout their visit. Thanks for sharing your positive experience!
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear that you had such a positive experience with our staff at Leightons! Thank you for taking the time to share your feedback. Our team always aims to provide excellent service to all our patients. If you have any further feedback or need assistance in the future, feel free to reach out. Have a great day!
Professional customer service
17 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear you had a positive experience with us, James. Our team at Leightons always strives to provide the best care possible. If you have any further feedback or need assistance in the future, feel free to get in touch. Thanks for choosing Leightons!
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear you had an excellent and professional experience at Leightons! Our team always aims to provide top-notch service to all our patients. Thanks for sharing your positive feedback!
Lovely Experience
Had exhausted all the Newbury Opticians to get 18 year old daughter glasses. As soon as I walked in I thought the range on offer was great. Employee also brought out trays for teenagers and this is where she found the “ones”!
We were attended to by Albert for the fitting. I do not think we have laughed so much in so long. He was brilliant. He also told us the history of Leightons and still family owned. He contacted our other Opticians so my daughter could use her NHS discount.
The atmosphere in the shop with all the staff is so friendly and they all seem to get on well.
I love quite bright coloured glasses and they have a great stock, I will definitely be back when I need an upgrade.
28 August 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience at Leightons was so positive, from finding the perfect glasses for your daughter to the great service from Albert. It's fantastic to know that you felt welcomed by our friendly team and enjoyed the range of glasses on offer. We look forward to welcoming you back for your next upgrade!
Outstanding service and support
Everyone was very kind, and very PROFESSIONAL.
Sukhvinder Takhar did the eye exam, and he was very good, and very friendly. Made me feel at ease.
I then sat with Albert, and I was shown some frames, and he took some measurements.
What I was taken with by Albert, on how he easily switched from business to friendly. I truly think Albert would make an amazing Leighton's trainer on customer service and support. His demeanour is amazing. The world needs more Albert's in customer facing roles.
22 August 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
Thank you for sharing your wonderful experience with us! Sukhvinder and Albert will be delighted to hear your kind words. We're thrilled to hear you felt comfortable and well taken care of during your visit. We appreciate your feedback and hope to see you again soon at Leightons!
Absolutely spot on
Rang up in an 'emergency' situation and Sheena agreed to help me in her lunch break so helpful and willing, highly recommended in every way many thanks, Andy
31 July 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
Dear Andy,
Thanks for taking the time to share your experience with us. It's great to hear that Sheena was able to assist you promptly and efficiently, even during her lunch break. We're delighted to have been able to help you in your emergency situation.
We appreciate your recommendation and we're here whenever you need us.
My private hearing aids
I went to the audiology section of Leightons, the opticians, to have ear wax removed as I was not hearing very well. It transpired that I had no ear wax and a test showed that my hearing loss was now severe. I had NHS hearing aids and my three yearly hearing test was at least two years late plus my earmoulds were uncomfortable. Sheena Ruparelia, the highly qualified audiologist asked if I had considered private aids and suggested I went away and think about it. After some thought and discussion with my wife I decided to go with private aids. Sheena was very understanding and sympathetic to my loss and very thorough setting up aids and moulds to suit my needs. After two weeks I was fitted with my new hearing aids and the effect was beyond my expectations. I could hear wood pigeons from across the road when hanging out the washing, hear other sections of my choir singing, hold conversations with my wife without asking to repeat words and hear the TV clearly without using the loop. I now hear all sorts of sounds I hadn't heard before. My lack of hearing for some time has been a cause of stress and my earmoulds a constant source of discomfort and now that is gone. It really has boosted my confidence and I feel a lot happier in myself. These new private (Oticon) hearing aids are brilliant and I cannot speak too highly of Sheena's part in this. Yes they are expensive but I would say worth every penny. and because I belong to the Leighton care plan I received a discount. I will have the support of 6 monthly reviews and free wax. filters. Overall a good move and a great result for me and the audiologist.
16 July 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
Thank you ever so much for taking the time to share the fantastic experience you had at our audiology section in Leightons. It's wonderful to hear how satisfied you are with your new Oticon hearing aids and how Sheena provided such excellent care. We're delighted you're enjoying the benefits of improved hearing - from wood pigeons to conversations with your wife. It's great to know you're part of the Leightons care plan - we'll make sure you're well taken care of. If you need any further assistance, do reach out.
Great service
Had a free hearing test at the Thatcham branch. Sheena was lovely and took the time to explain everything and answer questions.
16 July 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear you had a great experience at our Thatcham branch, thanks to Sheena's excellent care. We pride ourselves on providing informative and friendly service. If you have any more questions, just let us know!
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear about your positive experience with us! Our team at Leightons always strives to be friendly and helpful. If you ever need anything else, just let us know. Thanks for choosing Leightons!
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear about your positive experience with our team, thank you for taking the time to share your feedback. It means a lot to us. If you ever need anything else, just let us know!
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear that you had such a positive experience during your visit to Leightons! Our team always aims to provide thorough and professional care while ensuring clear communication every step of the way. Thanks for sharing your feedback - it means a lot to us!
Very helpful
Pleasant, helpful staff who answered with explanation all my questions.
Albert went above and beyond to mend my old glasses so I can use them while waiting for my new ones.
2 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're thrilled to hear about your positive experience at Leightons! Our team, especially Albert, always goes the extra mile for our patients. We're delighted we could assist you with your old glasses. Thanks for taking the time to share your feedback!
Recommending Leightons in Thatcham
Great care and Efficiency has been shown each time I have visited Leightons. Tests and measurements were carried out buy Sheena Ruparelia on my ear regarding suspected tinnitus, using sophisticated technology. I was welcomed back at a later date for a checkup for which there was no charge. Great service and I strongly recommend Leightons to anyone.
7 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
We're delighted to hear about your positive experience with us, especially with Sheena. It's fantastic to know that you felt well taken care of during your visits. Thanks for recommending Leightons - we appreciate your kind words!
Faultless! Fantastic!
The team were fantastic! knowledgable , attentive and really felt they cared. I have been in a few times regading my appointments etc and also taken my partner there too who has also purchased new glasses. i was so impressed with everything , absolutely faultless :)
19 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Thatcham
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team fantastic and knowledgeable, and that you felt genuinely cared for during your visits. It's wonderful to hear that both you and your partner had such positive experiences with us. We appreciate your kind words and we're delighted to have been able to help. If you or your partner ever need anything else, just let us know!
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