Leightons Opticians & Hearing Care - Winchester Reviews 28

TrustScore 4.5 out of 5

4.4

67 St. Georges Street, SO23 8AH Winchester, Hampshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Annual sight and lens test. It is so very thorough and professional and you feel that you can trust what they do.

Company replied

Rated 5 out of 5 stars

visited Martha the Audiologist at Leightons in Winchester for a small ear procedure. Martha was extremely professional and obviously knows her area of expertise well. She was also very approachable a... See more

Company replied

Rated 5 out of 5 stars

I have used Leightons for more years than I can remember. I am now 88. My visit yesterday was, as usual, very professionally handled. I mention in particular Hussain Moortasa and Naina Cesar as their... See more

Company replied

Rated 5 out of 5 stars

I had a superb eye examination with explanations. The person who helped me select my lenses and frames also gave good explanations about the differences in products. I did not feel rushed or pressured... See more

Company replied


Company details

  1. Optometrist
  2. Audiologist
  3. Contact lenses supplier
  4. Glasses store
  5. Hearing Aid Shop
  6. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

  • 67 St. Georges Street, SO23 8AH, Winchester, Hampshire, United Kingdom

  • 01962852961

4.4

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Annual sight and lens test

Annual sight and lens test. It is so very thorough and professional and you feel that you can trust what they do.

17 March 2026
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear that you had such a positive experience during your annual sight and lens test at Leightons. Our team always strives to provide thorough and professional care, so it's wonderful to know that you felt confident and trusting in our service. We look forward to welcoming you back for your next visit!

Rated 5 out of 5 stars

Staff

Very helpful, friendly staff

7 March 2026
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Thank you so much for your kind words about our team at Leightons! We're thrilled to hear that you found our staff so helpful and friendly. If you ever need further assistance, just let us know. Hope to see you again soon!

Rated 2 out of 5 stars

Very poor value for money

Ok initial service and eye test, but the sunglasses I got were dreadful value for money, as I got tricked by the interest free credit! Having subsequently found out about friend’s bad experiences, with Leightons in Winchester, I definitely wouldn’t go back.

5 March 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Dear Simon,

Thank you for taking the time to leave a review. We are sorry that you do not feel that the spectacles that you were provided with offer value for money.

If you would like to contact the branch and ask to speak to the branch manager, Nick, then he will explore how he can help you further.

Rated 5 out of 5 stars

Winchester Branch

I am always really happy with my experience at leightons, Winchester. The staff are always friendly, helpful and informative.

28 February 2026
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear you're always happy with your experiences at Leightons, Winchester! Our team prides themselves on being friendly, helpful, and informative. We appreciate your kind words and look forward to welcoming you back for your next visit.

Rated 5 out of 5 stars

My appointment went as planned

My appointment went as planned, no waiting and staff were well informed and welcoming.

10 January 2026
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear that your appointment at Leightons went smoothly and that our staff were well-informed and welcoming. Thanks for taking the time to share your positive experience! We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent service!

visited Martha the Audiologist at Leightons in Winchester for a small ear procedure. Martha was extremely professional and obviously knows her area of expertise well. She was also very approachable and friendly. She took time to explain what was happening in the procedure in a kind and gentle way. Even though she must get asked the same questions over and over each day - she showed no impatience with the questions I asked.
Martha is a credit to your organisation and I wish more people dealing with customers around Winchester were more like her. The other 2 staff at Leightons on Friday afternoon were also great. Thankyou!

28 November 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're delighted to hear about your positive experience visiting Martha at Leightons in Winchester! Martha and the team will be thrilled to receive your kind words. Thank you for taking the time to share your feedback with us. If you ever need further assistance, do not hesitate to get in touch.

Rated 5 out of 5 stars

Great value and extra level service.

Great knowledge , prices and customer service. Will be returning.

20 November 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're delighted to hear you had a positive experience with us! It's fantastic to know that you found our team knowledgeable, our prices competitive, and our customer service excellent. We look forward to welcoming you back to Leightons in the future!

Rated 5 out of 5 stars

Superb

Superb selection of goods. Friendly knowledgeable and attentive staff

11 November 2025
Unprompted review
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Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear you had a superb experience at Leightons! Our team always aims to be friendly, knowledgeable, and attentive to all our patients' needs. Thanks for taking the time to share your positive feedback. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

The staff in winchester leightons

The staff in winchester leightons. Are super friendly helpful and knowledgeable

6 August 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear that you had such a positive experience at Leightons in Winchester! Our team genuinely cares about providing friendly, helpful, and knowledgeable service. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

I had a superb eye examination with…

I had a superb eye examination with explanations. The person who helped me select my lenses and frames also gave good explanations about the differences in products. I did not feel rushed or pressured. The premises were bright and clean. Even the staff who were not seeing me looked up in a friendly way and I saw them cooperating in various ways. A good team

3 June 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear your experience at Leightons was superb! It's fantastic to know that you felt well taken care of during your eye examination and when selecting your lenses and frames. Our team, including those who weren't directly assisting you, always aims to provide a friendly and cooperative environment. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Very professional staff and a very positive experience

Very professional staff and a very positive experience throughout the eye exam and the purchase of frames and other eye care products

20 May 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear you had such a positive experience during your eye exam and while choosing your frames and eye care products with us. Our team at Leightons is dedicated to providing professional and attentive service. Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

Helpful staff

25 February 2025
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're thrilled to hear that you found our team so helpful! Thank you for taking the time to share your positive experience, we truly appreciate it. If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Highly professional opticians

My eye test was very thorough and well explained.

18 December 2024
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're delighted to hear that your eye test at Leightons was thorough and well explained. It's great to know that you had a positive experience with us. If you have any further questions or need assistance in the future, feel free to get in touch. Thank you for choosing Leightons!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, very friendly and welcoming customer service. The optician was highly professional and helped make me feel at ease, identified my needs and explained clearly the outcome. The team helped me identify the right glasses for me without any pressure, giving me time to make the right decision. From start to finish it felt seamless. I would not hesitate to return to Leightons in Winchester.

18 September 2024
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Thank you for your glowing review! We're thrilled to hear about your fantastic experience with us at our Winchester branch. It's great to know that our friendly and professional optician was able to make you feel at ease and help you find the right glasses without any pressure. We're here to help anytime you need us, so feel free to visit us again!

Rated 5 out of 5 stars

Good service.

Quick, easy and helpful.

30 July 2024
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

We're delighted to hear you found your experience quick, easy and helpful! It's great to know that you had a positive visit with us. If you need anything else in the future, just let us know!

Rated 5 out of 5 stars

Fantastic, Bespoke Customer Service

Elise and Tash are both excellent in terms of their knowledge and experience and great customer service. I wouldn’t hesitate to recommend Leightons Winchester.

11 July 2024
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Thank you so much for your kind words! We're thrilled to hear that Elise and Tash provided you with excellent customer service. Thank you for your recommendation!

Rated 5 out of 5 stars

Top marks for care!

My mother is 93, and her optician took a lot of care checking her vision (near, medium and far) and making practical suggestions on how to enable her to see better. The young man downstairs checked and altered two of her glasses so that they fitted better. Everyone was professional and very caring.

2 August 2023
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Thank you for taking the time to share your mother's recent experience with our team in Winchester. We are so pleased to hear it!

Rated 5 out of 5 stars

Very personal service!

Have been going to Leighton’s for 35 years. I went to collect my new glasses on the morning I left for holiday. As luck would have it, the morning delivery had not arrived. But when the team realised my disappointment one of them left work early and provided a private delivery right to my door. Fab service from the Winchester team - thank you!

1 June 2023
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Thank you very much for sharing your recent experience with our Winchester team. We are so pleased to hear that the team went above and beyond so you could have your new glasses in time for your holiday!

Rated 5 out of 5 stars

My 3 year old son and I have had a…

My 3 year old son and I have had a brilliant experience at the Winchester branch where Naina has helped us navigate the process of getting a child his first pair of glasses. We will continue to use Leightons from now on - we love the calm atmosphere and the kind opticians. Thank you

1 June 2023
Unprompted review
Leightons Opticians & Hearing Care - Winchester logo

Reply from Leightons Opticians & Hearing Care - Winchester

Hi Christina, thank you very much for sharing such a lovely review of your and your son's recent experience at Winchester practice. The team will be so thrilled to read your kind words!

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