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lemlist Reviews 177

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TrustScore 4.5 out of 5

4.5

Software company
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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, quick response times, and personalized support. Many appreciate that the support team is readily available and provides specific answers, often going above and beyond to ensure satisfaction. The platform itself is described as easy to use, efficient, and a game-changer for managing outreach, with many noting its smooth interface and advanced options. However, some reviewers were not happy with the customer support, mentioning slow response times and a lack of meaningful assistance. A few other people also felt that the platform was buggy, experienced recurring issues, and found certain features to be missing or unnecessarily complex.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team as... See more

User experience

Consumers find the user experience to be largely positive, with many reviewers describing it as easy to use... See more

Staff

Users describe positive interactions with staff, consistently praising the customer service and support teams... See more

Response time

People report positive experiences with response times, highlighting quick and continuous customer service... See more

Service

Customers had positive experiences with service, often highlighting the quick response times and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are several good offerings in the digital lead generation space. Lemlist is one of the leading ones. What wins me over though is the customer support. Today, no matter how good a platform is... See more

Rated 5 out of 5 stars

We migrated from spreadsheets and messy sending to lemlist and the difference is huge. Data is cleaner, duplicates are gone and campaigns run smoothly. Some labels took a bit of time to learn but itâ€... See more

Rated 5 out of 5 stars

Since evaluating multiple platforms for our cold outreach set up, I have been impressed with Lemlist. Their AI chatbot is great at answering most things, but eventually (this is 2025/2026 when AI is s... See more

Rated 5 out of 5 stars

I’ve been using lemlist with my team (10+ reps) for a few months, and it genuinely made our outreach easier to manage. The “work from CRM” feature is a big win, reps can use lemlist’s power withou... See more

Company details

  1. Software company
  2. Email service provider

Written by the company

lemlist is a sales engagement platform designed to help businesses of all sizes create, manage, and optimize highly personalized outreach campaigns. By combining automation with advanced customization and AI, lemlist enables users to stand out in inboxes, engage prospects meaningfully, and achieve better results. The platform offers a wide range of features tailored for sales and marketing teams. Its email personalization capabilities allow users to craft unique messages by adding dynamic content, images, videos, and even personalized landing pages, ensuring that each interaction feels human and relevant. With multichannel outreach, lemlist empowers teams to combine email campaigns, LinkedIn interactions, and phone calls into cohesive, automated workflows, creating a seamless experience across platforms. Automation plays a central role in lemlist’s functionality, enabling teams to save time and scale their efforts by automating follow-ups, managing sequences, and adapting campaigns based on recipient behavior. Tracking and analytics tools provide real-time insights into key metrics such as open rates, clicks, replies, and conversions, allowing users to identify what works and continuously refine their approach. lemlist also integrates with popular CRM systems and third-party tools, making it easy to incorporate into existing workflows and ensuring a smooth alignment with broader sales processes. Beyond the technical features, lemlist encourages users to focus on building genuine connections with their prospects by combining data-driven strategies with personal touches. From small businesses to enterprise teams, lemlist is a versatile solution for anyone looking to enhance their outreach, streamline their workflow, and achieve meaningful results in sales and marketing efforts. It is a tool that adapts to your needs, helping you turn cold outreach into warm conversations and long-term client relationships.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

177 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

The most unproductive outreach tool…

The most unproductive outreach tool I’ve ever used.
Not user-friendly at all. Setting up a multichannel workflow with conditions was unnecessarily complex and time-consuming. I genuinely regret choosing this tool.

17 January 2026
Unprompted review
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Reply from lemlist

Hello,

Thanks for taking the time to share your feedback.

We’re really sorry to hear that your multichannel setup with lemlist didn’t go as expected. The goal is clearly to save you time, not add friction, so we understand how frustrating that must have been.

Your comment highlights an area we’re actively working on improving, and it genuinely helps us move in the right direction. If you’re willing, we’d love to better understand what made things difficult for you whether to help you directly or simply learn from it.

You can reach out to our support team anytime at support@lemlist.com, they’ll be happy to look at your use case or walk you through it if needed.

Thanks again for your honesty, we really appreciate it.
Guillaume

Rated 5 out of 5 stars

Great Customer Support - Dunja special mention

Since evaluating multiple platforms for our cold outreach set up, I have been impressed with Lemlist. Their AI chatbot is great at answering most things, but eventually (this is 2025/2026 when AI is still hit and miss!) it is not able to help and thats where their customer service teams come in. They are excellent. A few times I was very frustrated and their response was excellent, they patiently helped and continue to do so. So far, great experience and all credit to Dunja and her team.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Comprehensive platform with excellent customer support

There are several good offerings in the digital lead generation space. Lemlist is one of the leading ones. What wins me over though is the customer support.

Today, no matter how good a platform is, support is often so-so. With Lemlist, you can be sure you won't be left at the mercy of a bot and a knowledge base. Importantly, there is no disconnect between the support team and the engineering, so my glitch was resolved within a day, which is pretty amazing.

13 January 2026
Unprompted review

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