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Rated 3 out of 5 stars

Quality of the pieces I bought was not as expected. You need to email them to be able to return since there’s no information about the return address. They haven’t answered my email or on the phone. C... See more

Company replied

Rated 5 out of 5 stars

Really beautiful necklaces, haven’t bought from this small business before but a really good experience. Bought the necklaces Thursday last week, shipped Monday morning and arrived today so it took ju... See more

Company replied

Rated 3 out of 5 stars

I think your product is beautiful. However, I find the packaging really poor. The beautiful Orchid I ordered barely fits into the little pouch it was squeezed into. It should be packaged better for cl... See more

Company replied

Rated 5 out of 5 stars

It was a lovely package! Thank you so much for the care and love with which the jewellery was packaged. My correspondence prior to buying the items was great! You were very prompt and helpful :) The i... See more

Company details

  1. Fashion accessories shop
  2. Jewellery Designer

Written by the company

Lemon Lua is a Copenhagen based jewelry brand, supplying high quality jewelry at a great price. Born on a sunny trip to California, Lemon Lua is all about embracing individuality. Our keywords are Playful, Bold & Confident. We love using mixed materials. You'll find a wide array of vintage pieces, glass, gemstones, ceramics, pearls, leather, sterling silver , gold and more. We carefully source materials from all over the world to create our unique look.


Contact info

4.1

Great

TrustScore 4 out of 5

85 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Return process a bit cumbersome

Quality of the pieces I bought was not as expected. You need to email them to be able to return since there’s no information about the return address. They haven’t answered my email or on the phone. Changed to 3 stars since they did reply quickly after I wrote this review. I’ll see how the rest of the return process does.

10 April 2026
Unprompted review
Lemon Lua logo

Reply from Lemon Lua

Hi Sisi,
I’m really sorry to hear about your experience.

I can see that your email was sent the day before yesterday, and I apologize for the slight delay in my reply. I always aim to get back as quickly as possible, but there can occasionally be short delays.

I’ve now responded to your email, and of course you’re very welcome to return your order for a full refund.

I’ll make sure the return process is as smooth as possible for you, and if you have any questions, you’re always welcome to reach out.

Best regards,
Clara

Rated 2 out of 5 stars

Flower necklace was broken when…

Flower necklace was broken when delivered to me. I have not received refund or any reply to my email about it.

27 January 2026
Lemon Lua logo

Reply from Lemon Lua

Hi Vera,
The necklace was damaged during shipment, and a full refund has already been issued, as confirmed over email.
We therefore don’t recognize the claim that no refund or reply was provided.

Rated 5 out of 5 stars

Lovely claw clips

Lovely claw clips, such good quality. I had my order delivered to England, the shipping was fast and no duty fees to pay!

5 January 2026
Lemon Lua logo

Reply from Lemon Lua

Thank you so much!

Rated 5 out of 5 stars

Fantastic package!

It was a lovely package! Thank you so much for the care and love with which the jewellery was packaged. My correspondence prior to buying the items was great! You were very prompt and helpful :) The items were securely packaged too. I loved the little decorative details inside too.

24 June 2025
Rated 4 out of 5 stars

My experience with this brand is pretty…

My experience with this brand is pretty good. I love the fact that the products came exactly the same as it looks on website. One of my products the resin or glaze was set a bit funny on my necklace. Other than that and I'm from Australia did take a while to get here.

26 June 2025
Rated 5 out of 5 stars

Everything was perfect


Everything was perfect!
The ring is gorgeous. I love the shape as well as the material( top quality). It was packed with extreme care. The shipments was incredibly fast!

30 January 2025
Lemon Lua logo

Reply from Lemon Lua

Thank you so much <3

Rated 5 out of 5 stars

Beautiful Necklaces!

Really beautiful necklaces, haven’t bought from this small business before but a really good experience. Bought the necklaces Thursday last week, shipped Monday morning and arrived today so it took just about a week to come, really fast shipping in my opinion specially as the shop is based in Copenhagen. Love the packaging too with the little box and pouch and also the little card that provides instructions on how to take good care of the pieces. Will definitely be ordering from here again, thank you!❤️

14 February 2025
Unprompted review
Lemon Lua logo

Reply from Lemon Lua

Thank you so much <3

Rated 5 out of 5 stars

Good quality

Long(ish) shipping but cute packaging an good quality. Wear it often and seems very sturdy. Has not tarnished yet and don't think it will.

27 December 2024
Lemon Lua logo

Reply from Lemon Lua

Thank you so much <3

Rated 1 out of 5 stars

Never received the order

Never received the order, never got an answer from costumer service

3 October 2024
Lemon Lua logo

Reply from Lemon Lua

Hi Svenja,
We’re sorry that your package got lost in the mail - however we gave you a full refund. We hope you’ll reconsider your review.

Rated 3 out of 5 stars

orchid necklace

Hi! I just recieved my order and i'm kinda disappointed with it. I ordered the orchid necklace in white, and in comparison with the one shown on the website mine just doesn't look that great. My main problem with it that, while the one on the website has a "full" purple petal, the one I recieved only has a little purple coloring one of it's petals end. I'm aware that since they are made from real flowers they may vary a little in size/shape/or color, but to me this seems like too big of a difference. I guess it's just bad luck, but I waited months for this color to finally be back in stock so I'm a little disappointed. Having said that I will not send my order back since it's still a nice necklace, but maybe in the future putting up more photos of different flower necklaces in a specific color, would help avoid these kind of problems. Thank you!

9 July 2024
Unprompted review

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