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lemonlunar.co Reviews 178

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TrustScore 2.5 out of 5

2.5

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant issues with their orders, including items arriving late, not arriving at all, or being incomplete. Reviewers frequently expressed frustration with the return policy, finding it difficult to process returns, especially for faulty items or those that arrived past the needed date. There were also concerns about product quality, with some items not matching descriptions or photos, and others arriving with defects or being unwearable. Conversely, a small portion of people felt satisfied with their purchases, praising the quality of the clothing, the fit, and the overall appearance of the items. Some customers also noted fast delivery and were happy with how the clothes looked and felt, receiving compliments when wearing them.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While some customers praise the gorgeous... See more

Order

People report negative experiences with order. Many customers express significant frustration with delayed... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers expressed significant frustration... See more

Return policy

Consumers express significant dissatisfaction with the return policy. Many report not receiving refunds for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Horrible quality extremely overpriced and a very difficult return process. For some reason I was only refunded for one item and not given an explanation even though I sent two back! Avoid. Customer se... See more

Rated 1 out of 5 stars

My item got lost in the post so they refunded me for the item after waiting ages but they didn’t refund my postage even though I never received the item. Why should I pay postage for an item I didn’t... See more

Company details

  1. Ladies' clothes shop
  2. Clothing Shop
  3. Shoe shop

Contact info

2.5

Poor

TrustScore 2.5 out of 5

178 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love it!

Quick delivery, lovely dresses and amazing material! Received so many compliments on my dresses. Will definitely be ordering again.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Love my dress so much

Love my dress so much! It was incredible quality and was the perfect fit! I had so many compliments on the dress, would 100% order from them again xx

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, great fit and received compliments all night on my new years dress! Will definitely be ordering more in the future ♥️

1 January 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience would never order…

Horrible experience would never order again!you pay for express shipping 2-5 days and can’t get to anyone from their customer service for weeks!!! Tried to send several emails to get an update and 0 response!

21 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM LEMON LUNAR, SCAM

This company is withholding my money and items that have been returned to them. State that they only offer exchanges but then do not provide store credit either. You can comply with their returns policy yet they still refuse to refund you. SCAMMERS. Dresses do not arrive as shown in pictures which then forces a return, they do not refund and keep your items and money and do not reply to emails when asked about this. They are breaking the law.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Bought the diamonte dress and it was stunning. Always get compliments and I love it. Still in perfect condition!

23 May 2022
Unprompted review
Show reviews in all languages. (178 reviews)

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