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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their profound knowledge, professionalism, and helpfulness, making the entire process easy and stress-free. Many people highlight the excellent customer service, noting that representatives are friendly, respectful, and keep them well-informed through various communication channels. The service itself is frequently described as timely, efficient, and well-explained, with a smooth user experience. However, some customers were not happy with certain aspects of the service, mentioning instances where agents seemed rushed, leading to feelings of being unheard or confused. A few other people also felt that some staff members lacked sufficient knowledge and professionalism, which caused disappointment and required them to escalate issues to a supervisor.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the friendly,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism and efficiency of... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as easy, efficient,... See more

Based on these reviews

Rated 5 out of 5 stars

Great and profound customer service. He very knowledgeable and made sure I was comfortable and understood everything about my loan. Answered all my questions and allowed me to have time to ask questio... See more

Rated 5 out of 5 stars

Working with the Lending USA team was very positive. I like the quick response I received . Everyone I had the pleasure to speak to, was not only very knowledgeable, but made my experience easy an... See more

Rated 5 out of 5 stars

Very professional, kept me well informed of processes and was very strict with document signage via digital means. The (live) person/s were friendly, answered all questions and kept me informed via e... See more

Rated 5 out of 5 stars

Johnathon, my loan coordinator was knowledgeable, and so nice. The Debt Consolidation was just the tool we needed. It helps to have such guidance when you are in need of answers.


Company details

  1. Non-bank financial service
  2. Financial advisor

Information provided by various external sources

LendingUSA exists to provide smart financing solutions at the important moments in life. The money people need when and where they need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Courtesy

I was contacted promptly with a courteous individual who explained everything to me. She asked if I had any issues or concerns, which I did not, she was professional.

19 June 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you so much for your kind words, Vela. We really appreciate you taking the time out to share your experience with us.

Cheers,

LendingUSA

Rated 5 out of 5 stars

My experience with LendingUSA was Exceptional…

My experience with LendingUSA was exceptional, the approval was quick, the terms were explained to me at the time of purchase and again by a phone call. They were very helpful in helping me attain my new puppy. I love the fact that if my balance is paid within 6 months there is no interest. I will definitely be using their services again.

13 June 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you so much for your kind words, Gail. We really appreciate you taking the time out to share your experience with us.

Cheers,

LendingUSA

Rated 1 out of 5 stars

I’m not impressed in any way with this…

I’m not impressed in any way with this outfit. I’m representing a client involved in a fraudulent loan scheme and am prevented from calling inbound to speak with their fraud department. You should try calling them sometime, you will get stuck in a loop and not be able to have options to speak to anyone with decision making capacity. They will respond when the Class Action is initiated.

5 June 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi Ri, we would love to make things right. Please get in touch at (800) 994-6177 when you can.

Rated 5 out of 5 stars

Shapiro Review

Shapiro Review

Thank you for your kind and considerate support in strengthening our financial wellbeing. Kelly is caring and professional, which is valued when dealing with such a stressful matter.

15 April 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you so much for your kind words, Karen. We really appreciate you taking the time out to share your experience with us.

Cheers,

LendingUSA

Rated 5 out of 5 stars

Easy to work with

Easy to work with, returned call promptly, explained the details well, had my options laid out and ready for me to select the one that works the best for me. I would recommend their service

10 May 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Steve. Thanks for your review. Glad to hear you had a great experience.

Rated 5 out of 5 stars

It has been great

It has been great, very helpful and they explain everything to you. I would recommend.

5 May 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Jen. Thanks for your review. Glad to hear you had a great experience.

Rated 5 out of 5 stars

Great customer service

Great customer service. Thank you for assisting me.

3 May 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thanks for the stellar review, Kel.

Rated 4 out of 5 stars

Very helpful

I was very pleased with how quickly they were able to assist me and I like that I am assigned to one person to handle my loan and any questions that I might have.

26 April 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Sarah. Thanks for your review. Glad to hear you had a great experience.

Rated 5 out of 5 stars

I’ve had a very good experience at…

I’ve had a very good experience at Lending USA. They’ve been professional, courteous, knowledgeable and seems to care about their clients. Thank you!

21 April 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Lashon. Thanks for your review. Glad to hear you had a great experience.

Rated 4 out of 5 stars

Direct

Direct, Quick lending for solution building.

14 April 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Thanks for your review. Glad to hear you had a great experience.

Rated 5 out of 5 stars

Loan Consolidation

Explained the process in making sure I understood everything. Very cordiual and helpful in answering my questions and concerns. I would recommend Lending USA for your financial needs.

30 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Janet. Thanks so much for taking time out of your day to leave us a review.

Rated 5 out of 5 stars

Amazing Company and Super Helpful!

I am writing this review as someone who got a loan to finish my Alleviate Debt Solution program and Fresh Start Lending (a division of Lending USA) has been extraordinarily helpful to me and the process was speedy and very specific... Jonathan Choi was very helpful and explained everything clearly.

30 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thanks for the stellar review, Michael.

Rated 4 out of 5 stars

My experience was quick

My experience was quick, easy and beneficial. I would recommend it to anyone with credit difficulties.

29 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Hi, Beebs9368. Thanks for your review. Glad to hear you had a great experience.

Rated 5 out of 5 stars

Highly Recommend!!

Completing the loan process was excellent and quick. My processor, Alex Ordonez was very knowledgeable and explained every detail in simple terms. He answered all of my questions and gave me some great advice.

28 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you so much for your kind words, Cedric. We really appreciate you taking the time out to share your experience with us.

Cheers,

LendingUSA

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I was double charged for the month of March of 2023 within two days. I only authorized one payment and not two. They said they would not stop the payments and would refund me that would take one month to do so because of them and taking an extra $449.39 out of my account. I am not able to pay my rent thinks, lending USA for screwing me over.

27 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out.

Cheers,

LendingUSA

Rated 5 out of 5 stars

The process was quick and easy

The process was quick and easy. Everything was explained throughly and simplified to your understanding. There are no hidden fees and nothing is forced upon you if you're not in agreement with terms. You are given options within your financial ability when paying back loan. Customer service was friendly and knowledgeable. They spoke clearly and made follow up calls to make sure I understood terms.

16 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you so much for your kind words, Angelica. We really appreciate you taking the time out to share your experience with us.

Cheers,

LendingUSA

Rated 1 out of 5 stars

Everything it’s been a nightmare 😡 I…

Everything it’s been a nightmare 😡 I agreed to a 5 year loan and got a 4 year loan instead and you can’t pick your day for auto pay I think if you use auto pay you should definitely get to pick your day then when they took the first payment they had the wrong amount and the very next day they sent me a email to collect a debt for $1.09 omg 😳 when I got the loan you had a 10 day grace period and they were hounding me for $1.09 and it was THEIR MISTAKE you got to be kidding me very very very dissatisfied from the beginning and it got worse if they had 0 stars I would have picked that

16 March 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you for providing your feedback and letting us know about this issue, Max Wright. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out.

Cheers,
LendingUSA

Rated 5 out of 5 stars

Customer service experiance

Customer service was excellent and professional. answered all my questions that i had. Was a great experiance.

28 February 2023
Unprompted review
LendingUSA logo

Reply from LendingUSA

Thank you for your feedback! We are glad to hear that our customer service team was able to provide you with a great experience. We appreciate you taking the time to let us know how we are doing. We are always striving to provide the best service possible, so it's great to hear that we were able to meet your needs. Thank you for your support!

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