LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-bank financial service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic BDM Support

My BDM is great at making sure I fully understand the propositions they have for the clients and explaining them in detail.

8 October 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Dear David,

Thank you for taking the time to leave this review, and we're thrilled to know that you've had a great experience working with us. We look forward to offering you and your clients continued support.

If you need anything in the meantime, please don't hesitate to reach out.

Kindly,
The LendInvest Team

Rated 5 out of 5 stars

Good experience overall

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy application to offer. In terms of criteria they have some great quirks, very flexible. Cannot fault them!

1 September 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Liz,

Thank you for taking the time to leave this review, and we're thrilled that you've had a great experience working with us. We always share feedback with our teams, and we'll be sure to pass on your kind words to Shane.

We're looking forward to closing your next deal, until then, please don't hesitate to reach out.

Best,
The LendInvest Team

Rated 1 out of 5 stars

Avoid at all cost!!!

2 October 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Dear Kamil,

Thank you for taking the time to leave this review, and we are sorry that on this occasion we were unable to support your mortgage requirements. As you'll appreciate, we have set criteria we can lend against, and in this instance, your request fell outside those parameters. That said, we appreciate you taking the time to leave this feedback, and we understand the frustration you felt at the outcome.

If you wish to file an official complaint with the FCA, please email complaints@lendinvest.com and a member of our compliance team will help you with this process.

Kind regards,
The LendInvest Team

Rated 1 out of 5 stars

Risk return profile has completely changed

Used to be a great platform for ok returns when the BOE base rate was low, but they seem to have completely loosened their credit policies, recently resulting in a large number of loans in arrears / enforcement. Due to this I’m winding down my investment portfolio. Customer service also give terrible and very washy answers as to why loans are arrears / enforcement. Also had to take some losses on loans with apparent LTVs of less than 50% in some cases, so whoever is carrying out valuations is not doing them accurately. If you want to invest be very cautious, the risk return profile has changed a lot in the last 24 months.

1 October 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Dear Mr Cooper,

While we obviously can't comment in public on your specific situation, we want to acknowledge your feedback and assure you that we take these matters seriously. We are sorry to hear that your experience has led you to feel the risk-return profile has changed.

We maintain robust credit policies and conduct thorough due diligence for every opportunity. While individual portfolios may experience natural variations and challenges in areas like arrears and enforcement, the overall performance of our platform investments has generally remained solid. We also rigorously manage and review our panel of third-party valuers; however, property appraisals are estimates, and their accuracy is always subject to unforeseen changes in the market and project viability.

A member of our team will contact you directly via email shortly to open a private line of communication and better understand your individual portfolio concerns.

Kindly,
The LendInvest Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service - as an investor just spent an hour on hold as two previously left messages and an email weren't responded to. Still didnt get an answer. Oh and the rate has dropped as there are way more developments falling out of terms. Avoid.

18 September 2025
Unprompted review
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Reply from LendInvest

Dear Jonathan,

Thank you for taking the time to leave this review - we take your concerns very seriously. We have been in contact with you and will continue to work on resolving the situation.

We sincerely apologise that you had this poor experience.

Kind regards,
The LendInvest Team

Rated 5 out of 5 stars

Paige Archer our BDM is awesome

Paige Archer our BDM is awesome. Really helped push through difficult cases including overturning a declined valuation. Thank you for all your help.

5 September 2025
Unprompted review
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Reply from LendInvest

Hi Paresh,

Thank you for taking the time to leave this review and we're thrilled that you've have a great experience working with us.

We always pass on this feedback to our teams, and we'll be sure to share your kind words with Paige.

Please don't hesitate to reach out if you need anything else, and we're looking forward to helping you complete your next deal!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Superb, efficient service with simple, sensible underwriting.

Submitted 4 x BTL Applications, our underwriter was Abby Hurst and she is fantastic. My client and I received the first offer the same day the valuation report was sent to Lend Invest, we then received the other 3 offers all within 24hrs of the valuation reports being sent back to Lend Invest. Really simple, sensible underwriting, no silly questions or queries just simple, incredibly efficient service and great communication from Abby. This is the best example of underwriting that I have experienced in a long time. A real 'can do' attitude. Thank you Abby.

13 August 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Liz,

Thank you so much for taking the time to leave this review, and we're delighted to know that you've had a great experience working with us. We always share TrustPilot feedback with our teams, and we'll be sure to pass on your kind words to Abby.

Please don't hesitate to reach out if you need anything, and we look forward to working with you again in the very near future!

Best,
The LendInvest Team

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Clear and concise. Super quick and efficient. Superb communication. Highly recommended.

7 August 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Upesh - many thanks for taking the time to leave such a positive review – we’re really pleased to hear that your experience with us went so smoothly. We’ll make sure the team sees your feedback.

We really appreciate your support and look forward to working with you again soon.

Kind Regards
LendInvest

Rated 1 out of 5 stars

Cowboys

Disgrace. I have been investing with this company for 10 years but now cannot get my money back. They are a disgrace and are hiding something. They do not return calls and you cannot get hold of management. I’m in the process of reporting them to the authorities as feel fraud is happening, Be careful of dealing with these cowboys.

1 August 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Mr Sharpe, we're sorry to hear you've had this experience, especially after investing with us for such a long time.
We fully recognise how important clear communication and access to information is at times like this, and understand your frustration. We’re pleased that our team has now been in touch and are we'll continue working with you to address your concerns.
Please be assured that we take all feedback seriously and remain committed to resolving issues transparently and constructively.
KR, The LendInvest Team

Rated 5 out of 5 stars

A specialist lender for a specialist…

A specialist lender for a specialist Broker. Consistent performance backed by a great team. Very reliable service from everyone involved. Underwriters call the broker if necessary and offers issued promptly. A top 5 lender all day long.

1 August 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Gary - Thank you for the fantastic review – it’s great to be recognised as a top 5 lender by you, and we really value the endorsement. Consistency and reliability are exactly what we aim for, so we’re pleased to hear that came through in your experience.

We’ll pass this on to the full team, including the underwriting team – they’ll be glad to know their approach is appreciated.

Looking forward to working with you again on the next one.

Rated 5 out of 5 stars

Good Broker support on this case

Great to get this case completed after an initial issue, great work from the team at Lendinvest to get the case back on track.

25 July 2025
Unprompted review
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Reply from LendInvest

HI Glyn,

Thank you for taking the time to leave this review, and we're thrilled to see that you've had a good experience working with us.

We'll be sure to share this feedback with the teams that you worked with. Thanks again and if you need anything else from us, please don't hesitate to reach out.

Best,
The LendInvest Team

Rated 5 out of 5 stars

Fast and professional

Fast and professional

17 July 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Rochelle,

Thanks so much for taking the time to leave this review, and we're delighted that you had a good experience working with us.

We're looking forward to working with you again very soon, please don't hesitate to reach out if you need anything from us.

Best,
The LendInvest Team

Rated 5 out of 5 stars

90% ltv bridging deal funded!

I had an excellent experience with my most recent unregulated bridging application at LendInvest. The underwriting process was dealt with at speed yes but clearly with a common sense approach to specialist lending where other lenders can fall short on understanding the complexities of bridging and day 1 remortgages when a property has been secured below market value. The underwriter (Adam Sellwood) was highly responsive throughout, answering queries promptly and kept the deal moving at pace so much so that the entire process from submission to completion took only 15 working days including a physical valuation. Adam's proactive approach made a real difference, especially on a tight timeline for both myself and the client who was anxious to get the deal done as quickly as possible. The real standout was the value delivered to my client. Securing funding at 90% LTV is a game-changer, allowing them to capitalise on an opportunity they otherwise couldn’t have with other lenders, at a competitive rate. I wouldn’t hesitate to use LendInvest again or recommend them to other specialist finance brokers. I look forward to my next case.

14 July 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Kirsten,

Thank you so much for taking the time to leave this review, and we are so pleased to know that you had a great experience working with us. We always pass on these reviews to our teams, and we'll be sure to let Adam know about your kind words and accolades.

Thanks again, and we look forward to working with you again to close your next deal in the near future!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Kieran Route

Kieran Route
I have just completed a bridge with Lendinvest. What started out as a straightforward case, quickly became quite the opposite! Kieran was an absolute pleasure to work with, he helped to make the process smoother and kept me informed all the way through. He was very patient and helpful. We will definitely use Lendinvest for bridging again. Thank you Kieran and team.

10 July 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Jane,

Thank you so much for taking the time to write this review, we're very pleased to see that you're experience with us was positive. We always pass this feedback on to our teams and we'll be sure to share this with Kieran.

Thanks again and we look forward to supporting you on your next bridging deal!

Best wishes,
The LendInvest Team

Rated 5 out of 5 stars

Particular mention to Tom Meikle in the…

Particular mention to Tom Meikle in the BTL Direct team, who was massivly supportive, helpful and professional from beggining to end. The initial approach to move our borrowing to better rates was really welcomed, The process was almost seamless - slight hickup, but resolved quickly once Tom was made aware.

23 June 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Stephen,

Thank you for taking the time to write this review, and apologies for our delayed response. We're pleased that you had a good experience working with us. We always share this feedback with our teams and we'll be sure to pass this feedback on to Tom.

Thanks again, and we hope to work with you again in the near future!

Best wishes,
The LendInvest Team

Rated 4 out of 5 stars

The requirements were straightforward…

The requirements were straightforward and relevant. The application portal is streamlined and intuitive

30 May 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Wole,

Thank you for taking the time to leave this review. We're glad that you had a good experience working with us, and we'll pass on your feedback to our teams.

If you need anything from us, please don't hesitate to reach out. We look forward to more business with you in the future!

Best,
The LendInvest Team

Rated 5 out of 5 stars

In defence of Lendinvest & a clear recommendation


I can confidently recommend Lendinvest to you from a long term platform investor point of view.

This is the only review you need to read. I have been investing continuously since 2016:

I have invested £1,044,754 in 850 loans and my losses to date are £0.

I have had 4 capital losses on 753 fully repaid loans: 14%, 3%, 15% & 8% .

But when the interest I earned on these 4 loans is added back in each case I lost nothing on each of the 4 loans. And earned some interest on each loan. I am happy to say then - in my mind - I have had no losses.

To be clear then I had no capital losses on 749 of my 753 repaid loans.

I lost £902 on the 4 other repaid loans, over nine years.

That represents 0.09% of capital invested over nine years - less than one tenth of one percent.

Or £1 lost for every £1158 invested, over nine years.

But as the interest paid on those 4 loans more than covered the £902 it is not something I think about.

(NB 2 of the 4 loans that made capital losses were for £3000 & £3103. That was 'unlucky' in as much as my average loan investment is £1229 & median loan investment very much lower than that. If my 4 capital loss loans were at my median then my losses would have been truly tiny).

Only one of my 753 repaid loans shows as having an 'Income shortfall'. But this loan returned a total of 11.47% in just over 2 years. 100% of the capital was returned on this loan.

I currently have 97 live loans. I understand short term property lending. That means I accept that a percentage of those live loans are going to be in arrears, in breach / out of term or in enforcement*.

I totally trust Lendinvest’s loan management team to deal with any problem loans and carry on delivering me no net losses. If after nine years of investing, at some point in the future, I have a net loss on a loan, so be it. I will carry on trusting Lendinvest. Investing is not risk free. I understand risk. I accept risk. I understand what I am doing.

I applaud Lendinvest’s exceptionally pleasing platform, especially from a loan management point of view. Lendinvest is not P2P, but compared to all other P2P platforms Lendinvest has the best platform from a loan management point of view. It is beautifully designed and I can access every loan I have ever invested in and see what has happened.

IF YOU DO NOT UNDERSTAND SHORT TERM PROPERTY LENDING & HOW LENDINVEST WORKS DO NOT INVEST - AND DO NOT LEAVE UNFAIR ONE STAR REVIEWS.

SOME LOANS *WILL* BECOME A PROBLEM & A FEW WILL TAKE A LONG TIME TO REPAY. IF YOU CANNOT ACCEPT THIS YOU SHOULD NEVER HAVE INVESTED IN THE FIRST PLACE.

I have reviewed all the Lendinvest investor Trustpilot 1 to 3 star reviews and I can dismiss all of them based on my experience and understanding of what the Lendinvest platform actually is, does and how it performs over the long term.

Retail investors should not invest if they do not understand the nature of investing on the Lendinvest platform.

Lendinvest loans are capped at one year so yes because of that and the nature of their lending some loans will run over term. (One year is how long it takes the earth to go round the sun. Not how long it sometimes takes to refinance, complete a development, gain planning, sell a property etc or deal with a problem loan). Please note the majority of loans get repaid early, within a year or on time.

When a loan goes over term Lendinvest balances supporting the borrower & getting repaid. Then later trying to achieve the best outcome with a focus on avoiding capital losses. I have encountered no problems with how Lendinvest does that. And I believe Lendinvest gets that balance right at all times.

Sometimes the long game is best. That has offended some one star reviewers who don’t understand the industry. Lendinvest has the experience - let them work for us for the best overall outcome. Just let them do their job. Be patient.

I have found Lendinvest to be extremely professional & impressive as an organisation. My whole experience with them has been exceptionally good. To date I have had zero problems, issues or complaints.

I have always found the Lendinvest platform to be very impressive, very well designed, good looking and easy to use. I have always had excellent service through the platform (i.e. through messages). And been treated in a highly professional way by Lendinvest.

Although Lendinvest is not P2P, when compared with all other P2P platforms I see Lendinvest as the gold standard, the king of platforms.

I just want to say a sincere thank-you to all the Lendinvest staff and management. Thank-you for making my experience so happy & positive over the years. I have got a lot out of it, not just in interest paid but also in having had a great experience & learning about your industry too.

7 June 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Dear Mark,

Thank you so much for taking the time to leave such comprehensive and insightful reviews – and for going to the extra effort of reposting and expanding them. We genuinely appreciate you sharing your long-term experience with LendInvest, especially the clarity with which you've broken down your journey since 2016.

Your reviews articulate the realities of short-term property lending exceptionally well – not just the potential rewards but also the importance of understanding the risks and the long-term nature of this kind of investment. We completely agree that clearer communication and better investor education are essential, particularly during more challenging market conditions.

As you suggested, we've already shared your feedback with our marketing and product teams. Your reviews have sparked valuable internal conversations around how we can evolve our content – both to better manage investor expectations and to help new and prospective customers make more informed decisions.

We’re also exploring the idea of introducing a series of investor case studies, where experienced investors like yourself could share their honest reflections – the positives, and where relevant, the realities – of their journey with LendInvest. We'd love to keep you in mind for that, if it’s something you might be open to down the line.

We’re really pleased your experience with the platform and our team has remained positive, and your “gold standard” comparison means a great deal to all of us.

Thank you again for your continued support – it makes a genuine difference, not just to the team here but to the wider investor community.

Kind regards,
The LendInvest Team

Rated 1 out of 5 stars

Not what it used to be as an investor

I have been investing in this platform for more than 10 years. Historically, I was extremely satisfied as it was a lower risk / lower return P2P platform. It was doing the job properly, as was expected.
However, in the past couple of years, it has become obvious it became a high risk / low return proposition.
The number of loans in breach / arrears / enforcement has gone through the roof. It would be alright if the recovery team was doing its job properly. But some loans are 2/3 years overdue (even after loan extensions) and receivers are still not appointed.
I judge a platform not by its loan originating capabilities, but by its recovery efforts when things turn sour (as can be randomly expected in loans).
On that front, Lendinvest is failing completely.
It is high time the management wakes up and adresses this issue asap.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic & exemplary service.

Word On The Street are new to working with LendInvest but given the support we have received to date we now have 4 live cases in pipeline.

A lender who we had tried multiple times to access due to positive reviews we were finally onboarded as a Direct brokerage.

Challenger bank lending is a saturated market with many 'portal says yes/no' type lenders available to us.

As a specialist mortgage brokerage it is important to us to be able to have real conversations with real people and LendInvest have most definitely hit the nail on the head with how they operate and approach broker relationships.

A forward thinking & open minded approach from the BDMs, underwriters & management team.

Its refreshing to be working with a lender who are actively looking for reasons and ways to say yes, rather than operating as 'deal prevention officers'.

Very impressed so far and looking forwards to building a long lasting working relationship with you.

9 May 2025
Unprompted review
LendInvest logo

Reply from LendInvest

Hi Michael,

Thanks so much for taking the time to leave this review, and we're thrilled that you and your team at Word On The Street are please with our services and our products.

We always pass feedback on to our teams, and we'll be sure to pass on your praises to our BDMs and Underwriting team.

Again, thank you for these kind words and we're also excited to completing many more deals with you in the future,

Best,
The LendInvest Team

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