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I purchased two HVAC units for my home from Lennox for $30,000 as replacement for two 30 year old Lennox systems. Both new units had coil defects under warranty, but the labor cost to install the repl... See more
I contacted Lennox about a HVAC and a humidifier. The humidifier does not have voltage to the water solenoid. The tech support would not provide any hookup diagrams to check that the humidifier was ho... See more
My Lennox EL195 furnace, serviced every year by the pros who installed it, now requires replacement after only 13 years. The secondary heat exchanger and combustion air blower both are corroded and le... See more
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#LoveMyLennox Rules: http://shout.lt/bNtC6 Our Facebook Rules: Welcome to our pursuit of perfect air with absolute efficiency! We’re happy to have you join our discovery and exchange, sharing and conversation. In order to maintain a friendly,...
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Lake Park Boulevard 2140, 75080, Richardson, United States
- lennox.com
1.6
Bad
64 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I bought two Cadillac models, BUT
I bought two Cadillac models. I observed the heat pump even works at 14* with no aux. electric heat assist. I was so amazed that I called the service people the next day and they said yes, the units you bought are that good. I got them both for 15k installed after the 3k rebate. But, but, but, a panel went and later my high tech thermostat went after 2 years but both were under warranty. With Lennox this means no cost for the units but you are on your own for the labor. The free panel and free thermostat were $278.00 each to get installed at two different times. I sent Lennox a letter stating they owed me $556.00. I am still waiting for the check. They didn't even send me a letter of apology. So much for their service. I later found out that a local installer is dropping Lennox because of their lousy service policies. I would have given Lennox 5 stars if they covered labor for their warranted items.
31 May 2019
Unprompted review
Lennox support is just awfull
Lennox support is just awfull, we made the wrong choice choosing their product.
10 April 2019
Unprompted review
bad service
After getting the run around from Lennox customer service, I wrote an email to Todd M Bluedorn CEO. Maria Sandor responded on behalf of Todd to the email I sent asking for assistance. Maria asked me to contact the dealer to determine the exact cause of failure. The dealer wrote an estimate for repair and determined the cause of failure was a defective part, which I forwarded to Maria. Once Maria saw this she stopped communication with me and the dealer as well. I keep calling the technician but they have not heard from Lennox.
Please respond as soon as possible ICPM3245 @gmail.com
Lennox Air Handler
Model Number: Cbx26uh-042-230-1
Serial number: s6006c76198
04/17/2014
AC not working technician refilled with freon and did dye leak test $368.75. Leak was found in Lennox evaporator coil
09/06/2014
Lennox evaporator coil was replaced $995
11/18/2018
AC not working technician refilled with freon and did dye leak test $225
Technician stated defective Lennox evaporator coil needs to be replaced again
11 December 2018
Unprompted review
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