Lenny Reviews 

29
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TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

A very honest review about Lenny . I didn’t expect for them to pass my personal loan because I tried somewhere else for unsecured loan and lets just say it didnt go well. Lenny I found them on Face... See more

Company replied

Rated 1 out of 5 stars

Like to try and trap you into a terrible high interest loan and then tell you that it is basically your only option.......would stay very far away from as close to predatory as you can legally be

Company replied

Rated 5 out of 5 stars

Lenny will assist you all the way during the application process until you get approved. And will give you options to give the best possible solution. I appreciate how they handle communicating with m... See more

Company replied

Rated 5 out of 5 stars

I so much recommend this company to anyone wanting to experience there excellent customer service "WOW". They made you very welcome and ensured you got what you needed Thank.You Once Again

Company replied

Company details

  1. Finance broker

Written by the company

Lenny is a New Zealand-based loan comparison and advisory service that helps people find personal loan options from a panel of trusted lenders. Our digital platform makes the process simpler and faster, from online applications and secure ID verification through to tracking your application in real time. Licensed by the Financial Markets Authority (FMA), Lenny combines smart technology with human support to help customers compare loan options with confidence. Whether you're consolidating debt, managing unexpected costs, or planning something important, our goal is to make lending more transparent, efficient, and customer-focused.


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4.3

Excellent

TrustScore 4.5 out of 5

29 reviews

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4.3

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(29)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Getting a loan through Lenny was…too easy

Getting a loan through Lenny was surprisingly easy and stress-free. The entire process was online, and the application only took a few minutes. I got an initial decision almost instantly, and full approval came through quickly. The funds were in my account the next business day, which was a huge relief.
What stood out most was how straightforward everything was—no confusing paperwork, and the digital signing process was simple. Their team was responsive and helpful, even outside normal hours, which made the experience feel personal and professional.
Overall, I’d recommend Lenny to anyone looking for a fast, hassle-free loan option. It really lived up to the promise of being quick and easy.

11 December 2025
Unprompted review
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Reply from Lenny

Wow — thank you so much for taking the time to share this. 😊
We’re really glad the process felt easy and stress-free, and that everything moved quickly when you needed it to. Hearing that it genuinely made a difference is exactly why we do what we do.

Thanks again for trusting Lenny and for the recommendation — we really appreciate it and we’re always here if you need us in the future 🙌

Rated 4 out of 5 stars

Really easy and straightforward…

Really easy and straightforward process.
All I did was answer them questions and had the Lenny team find the best del for me.

17 October 2025
Unprompted review
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Reply from Lenny

Thanks so much for the feedback! 😊
Great to hear the process felt easy and straightforward — that’s exactly what we aim for. We appreciate you choosing Lenny and trusting the team to find the best option for you.

Rated 5 out of 5 stars

Simple process for application

Simple process for application, good communication and fast results. Very happy with the service provided.

7 October 2025
Unprompted review
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Reply from Lenny

Thanks so much — we really appreciate it! 😊
Great to hear the process was simple and the communication hit the mark. Thanks for choosing Lenny!

Rated 4 out of 5 stars

Best easiest vehicle financing

Saw the car of my dreams applied for finance that day was approved that afternoon picking up the car this weekend

2 October 2025
Unprompted review
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Reply from Lenny

Love this — congrats on the new car! 🚗✨
So glad we could help get everything approved quickly. Thanks for choosing Lenny

Rated 5 out of 5 stars

10/10 service

10/10 service! So quick with approval and pay out! Super efficient with communication too! Highly recommend ☺️

18 September 2025
Unprompted review
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Reply from Lenny

Thank you so much! 😊
Great to hear everything moved quickly and communication was spot on. We really appreciate the recommendation and you choosing Lenny!

Rated 5 out of 5 stars

We give 5 Stars…

We were very pleased with the loan application process from Lenny, they were very quick to respond to our application, request documents that were required, and process our application in a timely manner. We were advised we were successful. The customer support was excellent, ringing to advise or update daily and/or answer any questions.

8 September 2025
Unprompted review
Rated 2 out of 5 stars

I agree with a previous review I have a…

I agree with a previous review I have a bad credit score yet ca. Meet loan repayment easily but the way thesevguy work out affordability it so retarded it makes me sick thinking bout it my loan was for cancer treatment one I now missed thacould end cost me my life I also offered security with my loan which was turned down i also direct lenny to there website where it says WE LEND well now they say we arnt lender make it clear then as that is illegal 0/10 for humanity i noticed lenny replied saying affordability is an issue as 60 can't be maintained on a benefit clearly they don't read applications as I am on benefit also self employed part time they where sent thatvnf also

28 February 2025
Unprompted review
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Reply from Lenny

We’re sorry that we weren’t able to approve your loan application. As you mentioned, you have a bad credit score and an active court judgment, which are key factors in lending decisions. Our affordability assessment is designed to ensure that loans can be repaid without financial strain, and unfortunately, a $69,000 loan could not be supported solely by a benefit.

Due to privacy reasons, we won’t go into further details regarding the decline. We understand that this outcome is disappointing for you, and we genuinely hope you’re able to find a lender or broker who can assist with your needs.

Rated 1 out of 5 stars

Frustrating Experience with Instant Finance - Discrimination and Poor Communication

I recently applied for a loan through Lenny, and my experience has been nothing short of appalling and infuriating. I feel compelled to share my concerns as I believe they reflect serious issues within the company's operations, particularly around discrimination and a complete lack of communication.
When I submitted my application, I was assured that the process would be efficient and transparent. Unfortunately, the reality has proven to be starkly different. I was promised that I would receive updates regarding my application status within four hours, but instead, I have faced silence and a complete lack of initiative from the company. As someone who is disabled due to my military service, my income is a direct result of that, and it feels as though Lenny is discriminating against me based on where my income comes from. It’s deeply troubling to feel that my financial situation, which is already a result of my hardships, is being dismissed.
This leads me to further concerns about what I perceive as indirect hate crimes being committed against me. The lack of recognition of my income source feels like a biased view, suggesting that my financial contributions are invalid and worthless merely because my information is documented in Australia. This not only adds an additional layer of distress but highlights a desperate need for sensitivity and awareness when it comes to clients with different backgrounds.
Moreover, it is important to point out that under the Credit Contracts and Consumer Finance Act 2003, you are required to communicate with clients and customers in a timely manner regarding their inquiries, complaints, and updates. This includes the acknowledgment of electronic communications sent to your company. So far, you have blatantly breached these conditions, leaving me feeling unheard and diminished.
The repeated need for me to reach out to your customer service has been exhausting and far from what one would expect from a reputable financial institution. Each time I call, I am met with vague answers and a disturbing lack of accountability, as if my application disappeared into a void and no one at Lenny is willing to take responsibility.
If you are contemplating applying for a loan with Lenny, I strongly urge you to rethink your decision. Not only is their communication abysmal, but the discriminatory practices I have encountered are wholly unacceptable. The assurances I was given during the application process have proven hollow, leaving me feeling disregarded and unvalued.
In conclusion, I implore Lenny to re-evaluate their approach to customer service and their understanding of various clients’ circumstances. The way they have treated me as a prospective client is shockingly poor and may discourage others from seeking financial assistance through their services. For those in need of a loan, I recommend exploring other options, as my experience has shown that Lenny cannot provide the understanding or support that is necessary for individuals with disabilities or unique financial backgrounds.

Update, I applied for a small loan and Lenny was happy to discriminate against my military income, and classed it as unacceptable funds and not valid for use and treated me like I was not worthy to help and was really rude about the situation I was not even asking for that much and yet I was beneath their standard it was all very bias with how I was treated the customer representative even hang up on me because she had enough talking to me about it!

27 January 2025
Unprompted review
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Reply from Lenny

We appreciate all feedback, whether positive or negative, as it helps us improve our services. However, we believe it is important to clarify some key points regarding your experience.

Firstly, Lenny is not a lender but an AI-driven loan-matching platform that connects applicants with a panel of lenders. We do not make credit decisions but instead present offers from up to three suitable lenders based on eligibility criteria. All our lenders adhere to New Zealand’s responsible lending laws, including the Credit Contracts and Consumer Finance Act 2003.

After reviewing your interactions with our team, we can confirm that you received prompt and consistent communication throughout the process. Your application was reviewed, and you were provided with clear explanations regarding the eligibility requirements of our lending panel. Your concerns primarily stem from the fact that none of our lenders could accept Australian bank statements or benefit income derived from Australia. This is not a decision made by Lenny, but rather a consistent policy across all our lending partners.

We understand that being declined for a loan can be frustrating, but we strongly refute any claims of discrimination or bias. Lending criteria are strictly regulated in New Zealand, and we are legally unable to facilitate loans for individuals who do not meet the required documentation and verification standards. Furthermore, claims of "hate crimes" are both unfounded and highly inappropriate in this context.

It is also worth noting that your review has been posted across multiple lenders with nearly identical wording, suggesting that your experience was not unique to Lenny but rather a result of lending policies that apply universally.

We regret that we could not assist you with your application. However, we stand by our commitment to fairness, compliance, and transparency, and we do not accept misleading claims about our business practices.

We wish you the best in finding a suitable financial solution that meets your needs.

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