Lenovo Reviews 

Zero - this is what :Lenovo offer - zero customer support - Ireland Number that clearly goes somewhere international - had to phone 6 times, the call centre cant transfer to CS, don't have an email address and redirect to a Website that is broken..
Lenovo - you should be ashamed of yourselves

Purchased a product for my daughter for Christmas 2024, on opening Christmas morning the screen was faulty. Emailed Lenovo via an email they had previously communicated through but am still awaiting a reply. Then their online returns facility at the last page informed me that the product I had purchased couldn't be retuned. Rang on the 7-01-2025 requesting a replacement and that an email confirming my contact would be sent. Offered an apology and that a concession on the purchase price would be given in a refund - still awaiting both. Rang again on the 10-01-2025, all the above confirmed and the returns email would be sent within 24 to 48hrs - still awaiting this. Rang on the 15-01-2025 due to a lack of communication by Lenovo, finally got an email that just stated it would take 2 to 3 further days to supply me with details of the return. Website is a joke, customer service does not exist, people appear to be paid for employment but what work is actually being done. I have never experienced anything like it, if you tried to get things this wrong I don't think it could be possible. It has been the poorest retail experience I have ever had. Lenovo Ireland, hang your heads in shame. This is gas, trustpilot have an email address for Lenovo to send review too that is not advertised by Lenovo for customers to use, what are Lenovo at?

Extremley unstable website which makes it a monumental struggle to even place an order. Consistent mulitple error codes encountered over several days when trying to place an order. Cancellation process is beyond belief. Cancellation process takes 3 - 5 days so your order will be shipped even if you file one immediately after an order. Hardware is shipped from China which doesn't increase hope for warranty or aftersales support.

Can not recommend purchasing anything from Lenovo

** Update** If you leave a negative review on their own site it never gets published, Received this email:

"anonymous,
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

Does that surprise me at this point? Not in the slightest. Read on for original review and issue: Lenovo is the biggest joke company I've dealt with in a while. The monitor hasn't arrived due to a shipping mishap and I've just received an email asking to review it? After reaching out to customer service various times to ascertain the whereabouts of the monitor for weeks, I was lied to, misled, ignored and finally, supposedly, being refunded. A refund which I have yet to see. I spoke with a supervisor and asked whet they could do for me to remedy the situation, namely no monitor for my daughter's 7th Christmas and only 8 days before Christmas, and they offered me a 15% discount off my next purchase, on top of that, the promised 15% coupon never arrived, which is in keeping with all the other empty promises made by them. Do Lenovo seriously think I'll ever be buying from them again after this experience ?? This was my first and last experience with Lenovo based on the terrible shipping service, terrible customer service and the icing on the cake; being asked to review a product I never received. It's a pity I didn't read the reviews here before buying.

By far the worst experience I've ever had purchasing a machine.

Placed an order for a Z13 which was on sale for €919 (reduced from €2k+) on the 24th of November, said it would be shipped in 6-9 days. The 6-9 days passed, so I contacted Customer Service who flat out had no idea what was going on with my order. After days of back and forth with Customer Service (where it had been escalated numerous times to a manager who was just flat out not replying to me) I was given verbal commitment of shipping date of the 11th of December - happy days right? Wrong. 11th of December came and went. Contacted on the 12th - escalated again, no update, no information on the laptop. Contacted again on the 13th, same again, no update on when the laptop would be shipped. At this time, the frustration really seeped in. Today I contacted again, finally I got a response. Lenovo cancelled my order, blamed it on my bank (for some bizarre reason) - said that they'll price match if I order the laptop again at full price (so I'll pay the full €2k for something I was originally going to pay €919 for) and they'd refund the difference after a set period of time.

Oh by the way, on Tuesday, they were offering the very same laptop I had bought (which initially, on the 24th, had a banner saying it ships between 6-9 days) with a shipping banner guaranteeing 1-2 day dispatch on their website! Isn't that convenient! Cancelling an order that was placed during a sale, only to relist the item at the original price and promise faster shipping? We shall see what the CCPC have to say about that.

Cheers lads!

Let me share my recent situation: I was so excited when I bought my Lenovo ThinkPad laptop. It was sleek, fast and powerful. I thought it would last me for years. But then, one day, I got a notification from Lenovo that it required an urgent firmware update. I trusted them and clicked OK. Big mistake.
The update messed up my charging port USB-C. It stopped charging my laptop. I tried the other USB-C port and it worked, but only for a while. Then Lenovo sent me another firmware update. They said it would fix the problem. It didn't. It made it worse. It killed both of my charging ports.
I contacted Lenovo support and they asked me to reset my BIOS. I did that, but my charging port is still dead. Then they told me that my laptop was more than 12 months old and they couldn't fix it for free (it is 20 months old). They said it was my problem, not theirs.
I couldn't believe it. They broke my laptop with their updates and then they wanted me to pay for it? That's not fair. That's not right. That's robbery. I felt angry and frustrated, I wished I could do something to fight back.

Their customer care is appalling....:
"Thank you for contacting Lenovo Customer Care. We have received your requests and we will definitely assist you. We apologize for the inconvenience caused to you. We would like to inform that it is not possible to apply a coupon code to the order. We really appreciate your patience and understanding in this regard."
Wouldn't even accept their own coupons

Lenovo is now outside the EU dont buy direct at all Better still dont buy at all Its not IBM anymore. Very unreliable now! 2k Thinkpad bought direct in Feb 23. Still waiting 8months for a refund meanwhile I have no device. Stupid things this company does & thinks consumers won't speak out. Repairs are Rubbish too.

I will never deal with Laptop direct or Lenovo again..They're both a con.. Laptop direct sold me a faulty Lenovo laptop for £595 & wouldn't replace it .. Lenovo wouldn't replace the broken laptop because warranty on laptop was nonsense , i Sent the broken laptop to Lenovo to repair ..three Days later they return it to me saying no fault found ...next day laptop died.
avoid Lenovo & Laptop direct..all a con. Buy locally both companies are nonsense...

I am writing to express my deep disappointment and frustration regarding my recent purchase of the ThinkPad X1 Carbon Gen 10, for which I have encountered several significant issues. Despite my several previous attempts to reach out for assistance with Lenovo Ireland, I have yet to receive a response, exacerbating my dissatisfaction with the overall experience.

Regrettably, I have encountered the following problems:

Screen Flashing: Upon logging in, the screen begins to flash incessantly, rendering the laptop completely unusable. This persistent issue severely inhibits my ability to perform any tasks or access the laptop's features.

Malfunctioning Fingerprint Reader: From the outset, the fingerprint reader failed to function correctly during the setup process. Its inability to recognize my fingerprints undermines the promised convenience and security features associated with the laptop.

Windows Loading Error: On numerous occasions, when attempting to power on the laptop, I have encountered an error message indicating that Windows has not loaded correctly. This recurring issue is disruptive and adds further frustration to an already unsatisfactory experience.

Given the aforementioned problems, I have been left with no alternative but to revert to using my previous Mac laptop. This unexpected setback not only wastes my time and effort but also diminishes the trust I had placed in Lenovo as a reputable brand.

I kindly requested by email that Lenovo thoroughly review my case and promptly provide an appropriate resolution. I expected a comprehensive explanation of how Lenovo intended to rectify these issues and restore my confidence in Lenovo as a reliable provider of quality products.

Instead, although I contacted Lenovo several times, I have been completely ignored and have received no support whatsoever, The company will not even reply to a single email. Quite a disgrace.

If you value your sanity avoid buying from this website. I waited weeks for delivery and was told it had been returned to sender due to "service disruption". They said they would send another but I never heard anything further from them. Got to speak to someone in Asia in customer service (with an accent that meant only one word in ten was understood) and I think I was told "it would be expedited"! Waited another 2 weeks and still nothing. Fortunately I was able to get a refund from Paypal who also heard nothing from them. I think there may be a scam of some sort here.

Lenovo used to sell top notch laptops a decade ago,but since being bought out they are trash,no customer support and very poor quality,avoid at all cost,last laptop i bought lasted 4 months,harddrive failed,blamed me and refused to refund me,600 euro down the drain,bought in power city,they were no help,disgusted

I am trying to buy a Lenovo Legion 5, the one I want with the specs I desire is on Lenovos Store, great right?

Well you'd think so but no, trying to get information from the chat support is a complete waste of time, I was connected with 2 different "support" memebers, first guy didn't even type; I waited 10 minutes, nothing, so I left the chat. What is the point of his employment if he can't even do the bare minimum.

The next guy I got went by the name "Daniel S", he told me I would not face custom charges or any extra charges, but then 2 minutes later said I would if they send from China, so he didn't know, which is the whole reason I bothered using support as I seen plenty of reviews from Reddit or elsewhere stating the Irish side use Digital River to do the logistics, and as a result have UPS or whoever at the door with the item demanding an import fee of a few hundred euro for laptops etc.

Then I asked was there a warehouse in Ireland, as he stated it would be shipped from inside Ireland, he responded "I don't have that information", then said he had a techinal issue and disconnected me a second later.

Unsatisfied and not given a clear answer, I go into another live chat 1 minute later, the same guy with the techincal issue is the guy whos assigned to me, I say he fixed his issue fast and he disconnected me again.

All in All, I'd say avoid using Lenovo Ireland, whilst their products are good and sustainable, you seemingly are left responsible to pay Customs charges ontop of your VAT and the support is absoutely shocking.

Very disappointed in our dealings with this company. Having discussed our requirements in a PC with them and ordered it at a cost of €1700 it arrived with no operating system! How can you call it a computer without an OS.
It’s just a box of parts.!
Very bad customer care alround and very disappointed in this company. The lack of an OS was not flagged to us at any time and we’ve ended up not getting what we thought we were buying and having to fork out an extra €150 and having a very disappointed child on his birthday . Furthermore I don’t consider social media a suitable platform for proper customer care. We made several phone calls which were cut off. Sent emails that were not responded to. Buyer beware!

Reading the reviews on this site I was worried about placing an order for the new Z13. However, I couldn't buy it anywhere only Lenovo's website in Ireland.
Placed customised order online which shipped in 1 week from China (stated 2 weeks to shipping initially when ordered). Posted via UPS (which also made me anxious - not as good as DHL imo). Delivered with no issues within 10 days.
From what I can gather - buy a laptop in which the model number does not have UK at the end, to avoid customs charges upon importing to Ireland.

I put a review on here on 22.09 about an issue that was 1 month and no closer to being resolved.
Today, we are no closer to receiving the items that we ordered.
The latest communication from Lenovo was to tell us that we actually had received what we ordered - despite the fact that we sent them pictures. We ordered laptops and received screens... WORST EVER CUSTOMER SERVICE

How I wish I had looked on Trustpilot before buying. Fault with laptop and a month later I am still trying to get a replacement. EVERY DAY I get an email from them thanking me for my patience and EVERY DAY I answer that I have lost my patience and I JUST WANT TO KNOW WHEN I WILL GET THE REPLACEMENT. The answer is the same.... we have asked our "internal department". The email is from a different person every day and the wait just goes on and on and on and on.

Avoid at all costs

I’d also like to share the following received from Lenovo:

It cannot be published to the website, but.. —

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Submit something new


Thanks again,
Lenovo

Appalling company to deal with. I ordered a monitor through digital river 9 days ago and it still hasn't arrived. I just checked the tracking and apparently there was a "service disruption" and the screen is being sent back to sender. I spoke to Lenovo customer service last night and they haven't a clue what's going on. I phoned again this morning and was told that once the monitor was sent back to them they would send it out to me again. This is 9 days later, I'm still without a monitor for work and I received absolutely no satisfaction from this company. Never again!!!!

Very bad. You will be buying a nightmare and endless hours of stress with your money. Lenovo.ie is just a front website for Digital River which is a company that should not be allowed to do business in any country. They lost my order. Didn’t accept to issue a refund and no one in customer care really knows what to do. Their customer care is in the Philippines and they are not allowed to do any actions besides raising tickets to the "internal team" which never replies to them. 1 month later I have no laptop, no tracking number, no update and no refund.

Advertised on website today...

Legion 5 15 - Storm Grey
€ 1,379.99
inc. VAT
Ships in 1 weeks.
Part Number: 82RD000BUK,

fairly good spec except they changed the
Wireless module down to an
11AX (2x2) & Bluetooth® 5.2
from
Wi-Fi 6E 2x2 AX & Bluetooth® 5.0 or above 2 weeks ago and no price reduction.

I wanted to change the GPU from an
NVIDIA® GeForce® RTX™ 3060 Laptop GPU 6GB GDDR6 up to an
NVIDIA® GeForce® RTX™ 3070 Laptop GPU 8GB GDDR6 and they want €500 more for that upgrade.

Think i'll wait for Currys to restock gaming laptops.
Better customer service too...