Lenovo Reviews 

The worst customer service !!! I've been waiting for a response since 13th October but unsuccessfully.
False promises and several email saying that my case is solved but I've never seen my monitor !!!
Stay away from them if you don't want to get disappointed !!!

I bought a all in one Lenovo desktop about 1.5 years ago and was so happy when I got it as I used to work with the thinkpad in work for years. Yesterday it tipped over and fell onto the screen. The screen is broken now. Not visible from the outside but doesn’t work on the left anymore. Went to three different places to have it fixed and was told to replace the screen is 500 eur for the part and 80 to 120 to install it. The desktop was 998 eur when I bought it. Outrageous price for the replacement screen!! Never a Lenovo again. Also tried to log a complaint on their website, but how convenient it does currently not work. Unbelievable.

When the second part of my order shipped only part of it actually shipped. Though their system says and they still maintain all of it shipped. So I have now had numerous calls and emails with Digital River. Most calls start with our system says it has shipped. I keep getting, I will raise a ticket. Finally over a week ago I thought I was getting a refund within a day or 2. Still no refund. All emails tell me to have patience I would stay away from this website. Look elsewhere for Desktop/Laptop.

Dreadful service from placing order to non delivery. Do not use this website. Placed an order on 5th August for a basic laptop and was told 1-2 day shipping. Eventually shipped on 16th August and then UPS held it because Lenovo (Digital River) hadn't completed customs paperwork. Rang and cancelled the order and was told they would get UPS to return it and process refund, should take 7 days max. Now 8th Sept and no refund, no laptop. Numerous emails and phone calls keep getting promises refund is being escalated. Do NOT order from this website. I do a lot of online shopping and have never ever had an experience so bad.

Lenovo Ireland are an absolute disgrace- ordered a laptop & mouse on 10th August. Mouse arrived after 2 days, laptop is in a warehouse waiting to be shipped by UPS because Lenovo did not supply paperwork for it. Lenovo did manage to charge my account in full on the day of purchase tho. Blue in the face from talking to clueless "customer service reps" looking for it to be delivered or for a refund. Steer clear

Stay away from this website!!!

Ordered a wireless keyboard and mouse with have disappeared into the ether. Tracking number is invalid. Customer service keep saying they will come back to me but don’t. And to top it off they won’t let me cancel my order I have to refuse delivery.. of a product that has never been delivered/cannot be located.

Steer clear.

I ordered a phone but it didn't arrive.
After 1 month and 5 calls to their so called customer service, who told me they would give me an update but never did. They still couldn't tell me where my order was. so I cancelled the order, i hope the refund process is not as bad. avoid this company if you don't want a premature heart attack.

Two problems so far:
1. Only way to buy this in Ireland is through Digital River. Bad experience! No information, no copy of warranty. Sales people in Barcelona confused and lack knowledge.
2. Major problem with fast battery drain. Only lasts 2.5 hours while on Internet writing emails, with nothing else going on. Found out I had paid for premier support (didn't know that, wasn't given any options when buying). The Premier support person has been pleasant but so far no progress with the battery life.

Is it possible that this is normal for all these expensive Thinkpads? Before I bought it I saw one review that said it had 10 hours of battery life. Now, I wish it had 4-5. I have to bring the adapter with me everywhere.
Very unhappy with this purchase.

Was interested in a laptop and the ad said it came with Microsoft 365 for free. It was more expensive than others of the same model because of this. I rang their customer service to check how long the software lasted and they assured me it was a one time subscription. Decision made to buy so.
When I got the laptop and logged in it said there was a one year trial only.
I immediately rang and the lady sounded like she was completely distracted and all you could hear was kids in the background.
When it had been delivered the courier left it on the doorstep and ran away. There were no delivery dockets and lenovo sent no invoice for the laptop...only for a premium guarantee which was supposed to be free....it was 1 cent!
So...customer service said they'd initiate a collection and refund...buy they have now refunded only the 1 cent for the guarantee and we have heard NOTHING about the collection of the laptop. It also says in their latest email that the computer was 407 euro and not the 501 that I paid.
I suspect they're scamming them through Northern Ireland and charging people in Ireland the extra fees without telling them or giving a proper receipt.
I don't expect good news regarding refund.

They tried to scam me. Spent a lot of time choosing an expensive (for me anyway) customizable Legion 5 Laptop. Added it to my cart and signed up for the 10% discount code offer.

Price after 10% discount was going to be €1,263.85.

By the time I received the discount code via email they had removed the customizable option for this laptop completely & also removed it from my cart.

Immediately after doing this the exact same spec laptop is available in non-customizable format for €1,404 after the 10% discount is applied. Essentially they increased the price by over 11%.

Clearly Lenovo is not a reputable company and this experience strongly suggests they engage in price gouging. The rep I spoke to afterward claimed no knowledge of a customizable version being available. How convenient!!

Buy elsewhere would be my advice. Clearly this company cannot be trusted.

do NOT buy from these RIPOFFS their computers a fraudulent the memory you buy is not installed ln their computers they then refuse to answer any emails they are pure arrogant DO NOT BUY FROM THEM

Four weeks after I ordered my laptop the tracking showed it had been returned to the warehouse and wasn't going to be delivered to me. It another eight days, and multiple contacts from me, to get Lenovo/Digital River to confirm it had been returned. I was told the laptop could not be re-sent and instead I would need to pay €1000 a second time if I wanted the laptop and I would get a refund of the first €1000 sometime in future. I was warned that the refund would be delayed because I hadn't got authorisation for the return! I declined and asked to just be refunded.

50 days after placing the order there was still no sign of my refund. I had to process a chargeback through my credit card company as Lenovo/Digital River had broken multiple commitments to refund me and I had lost all trust that I would be refunded. To cap it all, after my credit card company had processed my chargeback, I was advised by them that Lenovo/Digital River was disputing the chargeback and they may have to take the money out of my account again. Thankfully this hasn't happened yet but it has been desperately frustrating having to deal with this gross incompetence, or a complete lack of ethics, or both, over the last four months.

I will never buy a Lenovo product again and I will never give business to any company that displays the poor judgement to outsource their customer service or fulfilment to Digital River.

Now, and never again I buy from Lenovo.ie - Digital River.

Nobody to help me in buying a laptop. Never replied to my email questions. I'm trying to buy a laptop and give you my money. I'll guess I'll go to another laptop maker.