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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality, comfort, and natural appearance, often noting the stylish and modern designs. Many people highlight the exceptional customer service, describing it as responsive, helpful, and proactive in resolving issues. Reviewers also frequently commend the fast and reliable delivery service, even for international orders, and appreciate the thoughtful packaging. However, some customers experienced issues with the product, finding certain lenses uncomfortable, blurry, or not matching the color shown online. A few people also reported problems with delivery times being longer than expected or difficulties with tracking shipments. There were also isolated instances where customers felt their concerns were ignored by customer service or that returns were difficult.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and comfort of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the fast and... See more

Quality

Clients share positive opinions on quality, with many praising the comfort, realistic appearance, and overall... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Order

Customers had positive experiences with order. Many reviewers praise the easy and seamless ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics shop

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service. I always find quality contact lenses, easy check out ..I received my lenses faster and it was in very good packaged .happy with my shopping

12 September 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoy having a website that offers variety!

I really enjoy having a website that offers non-prescription (and prescription) color lenses. I have wanted to buy them for years. Finally, YOUR SITE has a great selection a vast array of colors and for the most part is affordable for people like me who are on a fixed income. You offer really FAST delivery and they come in packaging that really protects the product!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I have tried a few companies colored…

I have tried a few companies colored contact lenses and if I’m taking all things into consideration these are my favorite. Others that I have tried I don’t wanna say irritated my eyes but I could tell that they were there. These are soooo comfortable I don’t even notice that I have them in. The colors are also very natural and are great for people with darker eyes. I know other companies are cheaper and trust me I’ve tried them and I can honestly say I’ll pay the extra every single time because of the quality. I’ll definitely be a repeat customer!

18 September 2024
Unprompted review
Rated 1 out of 5 stars

The worst customer service I’ve ever…

The worst customer service I’ve ever experienced
My lenses have arrived damaged in a wet plastic bag yes plastic bag this is how they shipped it overseas no bubble wrap no box !!!
I’ve been contacting them for days now to send me replacement or refund and they refuse to do anything
Asking me to contact usps and open a case with them!!!
What does a usps have to do with a damaged product that was in multiple transits from Dubai to USA !!!!
I need my money back

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service skills from…

Horrible customer service skills from Hadeel, the item I received had clear scratched damage on it, which was very evidently the company’s fault, instead of making the process stress free and just sending out a replacement, Hadeel from customer services (utter shockingly laughable as he has no customer service skills whatsoever) he then asks me to tear up the damaged lense and send a picture to him before he can send out a replacement, I did exactly what he asked, which he then replied, you now need to send a picture of both lenses torn to pieces, are you completely out of your mind, it’s like he deliberately keeps going back and fourth to annoy me, JUST SEND ME THE REPLACEMENT WHICH I PAID FOR!!!

Clearly Hadeel needs firing from that position, he has not made this process easy and I needed the item for an Event ASAP!!!

What is going on Lens.me!!!
This is what you do to loyal paying customers, to SCAM them!!!

Order number: #1001743159

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Lens.me is PERFECT

Lens.me is PERFECT! I ABSOLUTELY LOVE MY COLORED CONTACTS! I purchased a few pairs and received a shocking gift. They gifted me this adorable little fish bag to hold my contacts in. I love it!!!!!!! I was so freaking happy to receive that! THANK YOU! Anyways, my contacts are so easy to put in my eyes and take out. They do not irritate my eyes at all. They are light weight and wear them all day with zero irritation. 10 🌟 STARS! A+
I will without a doubt continue to do buisness with this company. They are also FDA approved. ❤️

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

My order was extremely late. After contacting lens.me they apologized and offered a full refund even though I hadn’t requested one. Great customer service!

23 August 2024
Unprompted review
Rated 2 out of 5 stars

I am a regular customer

I am a regular customer, who’s been ordering for years now! Everything was smooth and OKAY until i made a huge mistake and ordered a wrong item! Been contacting them for days now to resolve the issue of a single return! It’s too complicated and consumes a lot of time amid busy days! I gave 2 stars not one because they have one of the best contact lenses but very unprofessional customer service. Very disappointed after all those years being a customer and referring them to all my friends in US.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

Got Defective Lenses That Irritated My Eyes!!!

I received 4 packs of lenses that were damaged. They had cuts in them and irritated my eyes. When I brought this news to the company they would only replace ONE of the FOUR lenses. They also required me to pay for shipping. They also informed me that if I had any problems in the future that they would not help me at all. Please be careful and do not use this company. They lenses have become toxic, they use to be good but now it is a health risk. I am very disappointed but will be shopping elsewhere.

13 August 2024
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised!

Today I received my lenses I was honestly surprised at how comfortable they are! They don’t dry my eyes out like other lenses and the lense power was spot on. Customer service was great too they were able to help me add something to my order after it was already confirmed 🙌🏼

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent contacts!

Excellent contacts!
Very natural colour and vey comfortable!
The best i have tried so far and i have been wearing contacts for 25 years!
Thank you lensme!

1 August 2024
Unprompted review

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