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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality, comfort, and natural appearance, often noting the stylish and modern designs. Many people highlight the exceptional customer service, describing it as responsive, helpful, and proactive in resolving issues. Reviewers also frequently commend the fast and reliable delivery service, even for international orders, and appreciate the thoughtful packaging. However, some customers experienced issues with the product, finding certain lenses uncomfortable, blurry, or not matching the color shown online. A few people also reported problems with delivery times being longer than expected or difficulties with tracking shipments. There were also isolated instances where customers felt their concerns were ignored by customer service or that returns were difficult.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and comfort of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the fast and... See more

Quality

Clients share positive opinions on quality, with many praising the comfort, realistic appearance, and overall... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Order

Customers had positive experiences with order. Many reviewers praise the easy and seamless ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics shop

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Most natural & comfortable!

I have tried many different brands. Lens are by far the most comfortable and natural looking. I got so many compliments on my hazel green eyes and I was comfortable all night. I highly recommend.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Liars and false advertising

They advertise free express delivery until the order is placed, and then give you a time frame that exceeds the delivery time by weeks.

Customer service takes hours to respond and leave you hanging in chat even if you message the same second. They do not answer phone calls either. They also do not help, they lie about things until you show proof and then they ignore you.

Do not fall for the fake offers and advertisement. The shipping isn’t free.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

I just received my order thank you so…

I just received my order thank you so much this is the first time for me to order from lens.me but honestly the order is exactly as i wanted with the same contact lenses color and power i requested and the packaging is amazing and neat, delivery fast and as promised im so happy to buy from this shop and definitely this is not the last time.. 10 out of 10

8 November 2024
Unprompted review
Rated 5 out of 5 stars

USPS Issues

Our only complaint is towards USPS. Although, we were home, USPS claimed no one was home to take delivery. As such, they returned the package to the local Post Office and we had to drive to the local Post Office to take delivery. Otherwise, the said services by lens.me were seamless.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

So far I love the colour

So far I love the colour. I’ve only been wearing one month, so not sure if they will hold up. I have dry eyes so I’m hoping these will continue to be wearable for the whole day. Again, the addict blue colour is great!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Hades was made happy! :)

I cannot believe how easy the ordering process was! My lenses shipped very speedily, and they were of highest quality. I purchased nonprescription lenses for a Halloween costume, and these were PERFECT! If/when I ever need lenses again for this or a similar purpose, I am coming here first!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful colors to choose from!

Beautiful colors to choose from, fast shipping, great prices & good customer service. Love the colored dailies. Very comfortable & non irritating. Will definitely be returning to try other colors.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

They do not respond to your emails

They do not respond to your emails. I had paid $19.99 for express shipment that was supposed to be delivered on October 17th. It never came and said it will come on October 21st. I have yet not seen any updates for the past several days. I have emailed to this company numerous of times but yet they do not return any of the emails. Horrible customer service. If you plan to order contacts order from EZcontacts. They are fast and responsive.

Best regards

Justin N., Ph.D

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I always find quality contact lenses, easy check out ..I received my lenses faster and it was in very good packaged .happy with my shopping

12 September 2024
Unprompted review

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