I absolutely love my Lensmart glasses! They fit perfectly and feel so comfortable. What makes them even better is how versatile they are, I can wear any pair with any outfit, and they always look styl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of cons... See more
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I reached out because I needed my order number to track my order, I deleted it by mistake. They were very efficient and responded within 8 hrs, they also notice I was missing my PD info and my acct w... See more
Company replied
I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15... See more
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Company details
Written by the company
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Contact info
5636 birchbay ct. Rancho Cucamonga ca , 91737, Rancho Cucamonga, United States
- 1(678) 664-9621
- cs@lensmartonline.com
- lensmartonline.com
4.6
Excellent
11k reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Love love love my new glasses
Love love love my new glasses! I got my prescription added into them and they are wonderful. I love the variety of style the site offers and shipping was also good! I’ll definitely be purchasing more!
9 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Best customer experience ever!
I made an error on my order by uploading the wrong prescription and when I contacted their customer service to correct this, they were so helpful and patient. They also made sure to get the prescription right and also confirmed with me that it is accurate. It was my error but they handled it with such grace and kindness.
This is also my second purchase from them, because I know their products are good quality. I still use my eyeglasses and I ordered a new pair for myself and now I have included my husband too.
Thank you for being such an awesome service provider!!!
15 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Good customer service!
15 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
In love with my glasses
In love with my glasses! Did not take long to receive them and the quality is amazing. Truly affordable.
15 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Just worked well with me very…
Just worked well with me very understanding.
8 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Great customer service and the glasses…
Great customer service and the glasses are so cute and great quality! :)
12 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
SCAM!!!
SCAM!!!! Don't waste your money with this bogus company. I contacted USPS and was told that my replacement package had incorrect address that was totally Lensmart error. The package was returned back to Lensmart according to representative at USPS. Lensmart is trying to say I need a statement from USPS that they don’t do. I was told to have Lensmart contact USPS at 1-800-275-8777 with the tracking number and they would let Lensmart know that they addressed the package incorrectly and the package did not have my address. Now Lensmart saying they can’t call to confirm that they were the ones at fault here! This has been going on with them since April 2026 when original glasses sent to me broke in 2 days!! No resolution in all this time and they have my $61 and I have no replacement glasses!
25 March 2026
Unprompted review
Reply from Lensmart
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
I have received the glasses
I have received the glasses. I ordered progressive lenses, and the prescription is incorrect. I cannot use the glasses at all. The colour of the frame is slightly different from the website, which is the smallest of problems. So disappointed; a waste of my money. Will never order from them again if it is too good to be true it is a rip off
15 July 2026
Unprompted review
Reply from Lensmart
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Lensmart lies and when you pay with…
Lensmart lies and when you pay with your south african debit card for their services, you have to open a PayPal account and a whole other bank account in south Africa for a refund if a refund that is due to you.
Please do your research before approaching lensmart. I really feel like I've been scammed!
13 July 2026
Unprompted review
Reply from Lensmart
We apologize for the inconvenience. We requested your PayPal account because your previous order was placed a long time ago, and the refund window has expired. Normal refunds are processed through the original payment method. We apologize for the trouble. We will continue to improve and provide better service. If you have any questions, please contact our customer service and we will do our best to resolve them for you! Thank you for your understanding.
The glasses I have ordered 3 pair and…
The glasses I have ordered 3 pair and all have been spot on with my prescription!!
I would recommend this company for anyone who needs glasses
8 June 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Love the quality of my frames and…
Love the quality of my frames and prescription. Frame included two sunny clips; one that did not stay on. After a thorough review, the customer service team proved a replacement as per policy. Thank you!
15 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
As someone who has been wearing glasses…
As someone who has been wearing glasses since I was young, I'm always on the lookout for stylish and comfortable glasses. I was shocked to see the range og glasses on Lensmart, from the colours to the designs.
I adore my two pairs of glasses. They fit my face perfectly and are very comfortable. I would 100% recommend Lensmart for a pair of new glasses.
15 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
I ordered a second pair that arrived…
I ordered a second pair that arrived damaged. I contacted lensmart and after several messages they sent a replacement pair. They are polite and friendly and the glasses are my favorite. I will definitely keep buying here. Thanks lensmart!
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I reached out because I needed my order…
I reached out because I needed my order number to track my order, I deleted it by mistake. They were very efficient and responded within 8 hrs, they also notice I was missing my PD info and my acct wasnt linked to my email. I forwarded my PD info and they resolved email issue and got my order out quickly. Their follow through and customer service is excellent
11 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
This company is filled with idiots
This company is filled with idiots. They ask the same question over and over. I’m sure I’m gonna get the wrong order. There is no one to talk to and they have the weirdest hours. They are working from 430am to 130pm. I paid for express shipping but now they said the glasses will not be ready for two weeks. It’s a joke. Beware! They say that they haven’t heard from me but I have been in constant contact with them. They seriously don’t know how to deal with customers. They have bad customer service. Stick with Zenni optical on line. They are lots better
9 July 2026
Unprompted review
Reply from Lensmart
We apologize for the inconvenience. We noticed that the prescription you provided when you contacted us is inconsistent with the symbols you filled in on your order. We have been actively processing your request and request that you provide the original prescription. Since your order was already in production when you first contacted us, according to our policy, modifying the prescription at this time will incur a modification fee. We have clearly informed you of this situation. Shipping time does not include lens customization time, and the order is currently paused because we have been confirming order information with you. Do you still need the prescription modified? Our customer service is still awaiting your reply. Once we receive your reply, we will follow up as soon as possible.
I had a great experience with Lensmart
I had a great experience with Lensmart! The ordering process was simple, the glasses arrived quickly, and the quality exceeded my expectations. The frames are stylish, comfortable, and exactly as shown on the website. The lenses are clear and well-made, and the prices are very reasonable. Customer service was also responsive and helpful throughout the process. I’m very happy with my purchase and would definitely recommend Lensmart to anyone looking for quality eyewear at an affordable price!
10 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Good quality, affordable and stylish!
I can’t say a good things about these glasses. They’re good quality affordable and super stylish. They have so many different options to choose from!! ordering in the shipping was a breeze. Super easy!
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I absolutely love my glasses
I absolutely love my glasses! They’re comfortable, beautiful, and perfect for everyday wear. Thank you, Lensmart, for such a great experience. 💛
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
I’m really happy with my glasses
I’m really happy with my glasses. The prescription is spot on, the frames are lightweight and comfortable, and the quality exceeded my expectations. I especially love that I was able to choose styles that suit both my everyday look and my personal style. It’s been a great experience from ordering to wearing them.
15 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Great Glasses!
Received two pairs of glasses through a partnership! Really love the quality of these glasses and I can see perfectly in them. Would definitely order again :)
1 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
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