I absolutely love my Lensmart glasses! They fit perfectly and feel so comfortable. What makes them even better is how versatile they are, I can wear any pair with any outfit, and they always look styl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of cons... See more
Company replied
I reached out because I needed my order number to track my order, I deleted it by mistake. They were very efficient and responded within 8 hrs, they also notice I was missing my PD info and my acct w... See more
Company replied
I honestly don’t even know where to start! From beginning to end, the whole process was so easy and seamless. I ordered two pairs of prescription glasses, and I’m already tempted to order another 15... See more
Company replied
Company details
Written by the company
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience. Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Contact info
5636 birchbay ct. Rancho Cucamonga ca , 91737, Rancho Cucamonga, United States
- 1(678) 664-9621
- cs@lensmartonline.com
- lensmartonline.com
4.6
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I had an amazing experience with…
I had an amazing experience with Lensmart and I love my new sunglasses! I don’t need prescriptions but I think that is such a great thing for those who do!
26 June 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
The glasses are absolutely stunning
The glasses are absolutely stunning. The shipping process was seamless. I have nothing bad to say. Thank you, Lensmart!
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
This is my first time receiving a pair…
This is my first time receiving a pair of Lensmart glasses, can I just say… I love them? They look exactly like the photo and they’re not only functional, but stylish!
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
I seriously LOVE my lensmart glasses…
I seriously LOVE my lensmart glasses and wear them allll the time! They are such good quality and I would seriously recommend them to anyone! My package had tracking so I got to see exactly wear it was the entire time and the lensmart team was super helpful in the customer service aspect by messaging be back right away about any questions I had! I can confidently say that these are the best glasses I’ve ever owned!
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
A great experience
A great experience. I’ve ordered twice and have great experiences both times. Their customer service is very attentive and helpful.
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Excellent service with timeous and…
Excellent service with timeous and reliable communication, showing great care for me as a customer. Keep up the good work♥️
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Communication was excellent
Communication was excellent, even when there was a mistake with details on my end the supplier was able to inform me effciently and effectively to correct it.
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I really love my glasses
I really love my glasses, prescription was exact. The quality of the glasses is also top notch and the packaging was done so well and so seamless. 100% would recommend!
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Lensmart are very helpful and…
Lensmart are very helpful and responsive to customers. They have a variety of glasses models with good quality and price.
14 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I really enjoyed buying this product
I really enjoyed buying this product. It was an easy process and everything is actually quite affordable on the site. I love my glasses they look even better than what I saw online and the delivery was quite quick.
2 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Don't buy!
I don't reccomend at all !!!
I ordered a pair of glasses that were advertised as metal on the site but when they arrived i was dissapointed to see that they were actually cheap plastic.
They came crooked and even the optician refused to repair them becuse of their poor quality, as they would break.
The return and refund policy is horrible!! i wanted to return those glasses and the only way to do that is through mail. I was waiting a lot for a reaponse and when i got them they kept insisting on exghanging them instead of getting a refund, after i clearly said what i wanted. In the end i ended up keeping them because the shipping for the return was much more expensive than the glasses themselves!
Their glasses are pretty and cheap but if you depend on your glasses, like i do, i don't recommend buying from them foe daily usage.
19 June 2026
Unprompted review
Reply from Lensmart
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Definitely going back for more pairs !!!
Lensmart glasses are so incredible!! The quality is so top notch, their frames are so stylish and a lot of variety to choose from. Perfect for everyday wear ! One feature that stood out on their website is where you can upload your image and see how the frame would fit you, it made it so easy to choose my frames !!!
The compliments I get when wearing my glasses is so amazing 🤩 definitely returning for more pairs !!
30 June 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Lensmart was kind enough to replace a…pair of sunglasses
Lensmart was kind enough to replace a pair of sunglasses I ordered due to them being scratched. They made the replacement process very easy! Would recommend and use for future purchases.
10 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I ordered my glasses and when they came…
I ordered my glasses and when they came there was a mix up with the prescription. Customer service was amazing and helped me get the issue resolved quickly. They remade the lenses at no cost to me and I received them in about a week. I will continue to order my glasses from lensmart when I need new ones. Thank you for everything you did. ❤️
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through cs@lensmartonline.com , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
The Aliana glasses are simply amazing
The Aliana glasses are simply amazing. I absolutely love the beautiful details and the elegant, sophisticated design. Finally, I have a pair of glasses that actually stays on my face instead of constantly slipping down, and they go perfectly with every outfit.
The Varnika sunglasses are just as lovely. The little heart detail on the side is such a cute touch, and the quality of both pairs is excellent. They feel sturdy, comfortable, and very well made. I’m really happy with them! 👓✨
10 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
What amazes me about these glasses is…
What amazes me about these glasses is the insane quality for the small prices !! That is something I am searching for in products I buy as a student on a budget, but who doesn’t want to compromise quality! With the little case they come with, they are easy to protect for a long time!
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through cs@lensmartonline.com, we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Follow up after care is awful.
Follow up after care is awful.
Ordered 2 glasses and 1 was ok but the other was blurry.
They blamed the prescription but as stated the other glasses were fine. They also wanted an extra £40 to fix the problem.
13 July 2026
Unprompted review
Reply from Lensmart
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
Wonderful frames
Wonderful frames. The prescription is not only accurate but the frames are also so cute and stylish and extremely affordable! I will definitely be getting more!
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
Great glasses
13 July 2026
Unprompted review
Reply from Lensmart
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through cs@lensmartonline.com. Thank you for choosing Lensmart！
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.