Leodis Stairlifts Reviews 

549
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and reassuring throughout the entire process from start to finish. People note that the team takes the time to carefully listen to individual requirements without any pushy attempt to make a sale. Consumers also mention the impressive speed of the service, with numerous installations happening seamlessly within just a couple of days. Reviewers deeply appreciate the high quality of the products, noting they provide great value and make everyday mobility significantly easier. Buyers also state that engineers leave everything exceptionally clean, tidy, and fully operational before departing.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and professional assistance from initial... See more

Staff

Clients share satisfaction on staff, highlighting how phone representatives, surveyors, and installers... See more

Product

Customers had positive experiences with product, noting that the stairlift and seat are very good quality.... See more

User experience

People report positive experiences with user experience, highlighting an easy, stress-free process from start... See more

Price

Reviewers express great satisfaction regarding the price, consistently noting that quotes were very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went like clockwork. From the quote to the order and the installation. All done in less than two working days which was really important to us. Very professional service and all done local... See more

Company replied

Rated 5 out of 5 stars

I contacted several stairlift companies and had surveys and quotations from two. After breaking my leg I desperately needed a stair lift. Leodis were able to do me a quotation and offer me an installa... See more

Company replied

Rated 5 out of 5 stars

Friendly, professional service, the whole team we dealt with were totally customer orientated. Lindsey and Alan made us feel very comfortable and carried out a very stress free service for us. Ev... See more

Company replied

Rated 5 out of 5 stars

First class experience with the team at Leodis. Stairlift installed within a week from initial call with the survey done within 24 hours. Felt as though they were genuinely interested in my mother ge... See more

Company replied


Company details

  1. #27 of 71 best companies in Mobility equipment supplier
  2. #14 of 36 best companies in Disability equipment supplier

Written by the company

Leodis Stairlifts, established in 1991, is a leading independent provider of mobility solutions in Northern England. As a family-run business, we specialise in offering a comprehensive range of stairlifts, including Straight, Curved, New, Reconditioned, and Rental options. Our commitment to exceptional service is evident in our 24/7 availability and next-day installation service, ensuring that our customers receive prompt and reliable support whenever needed. What sets Leodis Stairlifts apart is our dedication to customer satisfaction without resorting to high-pressure sales tactics. We understand the importance of making informed decisions, and our team is always ready to provide detailed information and guidance tailored to each individual's needs and budget. This customer-centric approach ensures that every home remains accessible and safe, enhancing the quality of life and independence for those with mobility challenges. With extensive industry experience, Leodis Stairlifts recognises the significance of reliability and comfort in mobility solutions. Our products are designed to meet the highest standards of quality, providing users with peace of mind and confidence in their daily activities. The company's genuine 24-hour service, available 365 days a year without additional fees, further underscores their commitment to excellence and customer care. For more details, you can reach Leodis Stairlifts at 0800 542 6045. And remember that our dedicated team is always ready to assist with any inquiries and provide customised solutions to meet your mobility needs.

Leodis Stairlifts

Written by the company

Helping you with the ups and downs in life
Established in 1991, Leodis Stairlifts are specialists in the supply & installation of Stairlifts in Leeds, Yorkshire, Lancashire, Manchester & Humberside. Leodis Stairlifts helpful advice has helped our clients find the best solution to suit their needs and budget. We use trained experienced engineers to review your requirements, rather than ‘sales people’ as ‘our aim is to help inform you of the choices, enabling you to choose the right solution.

Outstanding Service

24 hours a day, 365 days of the year

Leodis, a family-owned business since 1991, offers a variety of stairlift solutions, including new, reconditioned, and rental options to fit any budget. Our goal is to find the best solution for our customers without aggressive sales tactics. We provide free, no-obligation surveys, and our team is highly qualified, professional, and empathetic. Don't just take our word for it—check out our Trustpilot reviews!

Contact info

  • Leeds,Wakefield,Bradford,Halifax,Huddersfield,Manchester,Burnley,Bolton,Blackburn,Stockport,Altrincham,Ashton Under Lyne, Oldham,Rochdale,Harrogate,York,Selby,Doncaster,Sheffield,Rotherham,Barnsley,Chesterfield,Hull,Immingham,Scunthorpe,Scarborough,Durham,Darlington,Middlesbrough,Sunderland,Newcastle,Hartlepool, United Kingdom

  • 08005426045
  • sales@leodisstairlifts.co.uk
  • leodisstairlifts.co.uk
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www.leodisstairlifts.co.uk

4.8

Excellent

TrustScore 5 out of 5

549 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(549)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful, very happy with the service over all . From the survey to the completion of the stairlift was excellent.

31 July 2026
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Lynn

Thank you for taking the time to leave us a review

I am happy to hear that all of our staff, from initial enquiry through to installation, were helpful and you've had a good experience with us.

Thank you for choosing Leodis Stairlifts. We're only a call away should you need anything in the future

Thanks

Jodie

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service, everyone was so lovely and friendly. Very efficient and quick with the install. Ryan came and fitted it the next day. Also took it out as quick as the fit it. Would 100% recommend

29 July 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Donna,

Thank you for taking the time to leave a review.

We're delighted to hear that you found our team to be friendly and helpful throughout the process. It's especially wonderful to hear your kind comments about Ryan's work – we'll be sure to pass your feedback on to him.

Thank you also for your recommendation. We truly appreciate your support and are grateful you chose Leodis Stairlifts.

Thank you
Hayley

Rated 5 out of 5 stars

Initial assessment was done efficiently…

Initial assessment was done efficiently and all process explained to me
Installation was efficient and placed to avoid any damage to carpet Everything removed and hall left clean and tidy
Thankful that I am able to use the stairlift easily and it has given me a better quality of life

27 July 2026
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Mrs Doreen Butt,

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that everything, from your initial assessment through to the installation, went smoothly and that the process was clearly explained. It's great to know our installer took care to protect your home and left everything clean and tidy afterwards.

Most importantly, we're so pleased to hear that your stairlift has made such a positive difference to your daily life and given you a better quality of life. Comments like yours mean a great deal to our whole team.

Thank you again for choosing us, and if you ever need any assistance in the future, please don't hesitate to get in touch.

Thank you Hayley

Rated 5 out of 5 stars

From ringing and speaking to Jodie at…

From ringing and speaking to Jodie at 9.30pm in the evening, who was extremely informative (an assett to your company) and helpful to Dave who came & measured up and took time to tell us everything we needed to know about the stairlift. The very polite young man who installed the stairlift did a great job and talked through with my parents how to operate the stairlift.
We cannot fault the service you provided, my Dad is very happy with his purchase. Keep doing what you do, your staff are a credit to your company.
I would highly recommend your company to anyone requiring a stairlift.
Many thanks
Amanda Clarke

23 July 2026
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you so much, Amanda, for taking the time to share such a wonderful review. We’re delighted to hear how smoothly everything went, from your first call with myself, to Dave’s thorough assessment, and finally the careful installation carried out by our engineer Liam.

It’s fantastic to know your Dad is happy with his new stairlift and already feeling the benefit. We’re incredibly proud of our team, and feedback like yours means a great deal to all of us.

Thank you for your kind recommendation — it truly is appreciated.
Wishing you and your parents all the very best.

Thanks
Jodie

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Super quick to arrange survey and installation. Ryan did a brilliant job installing, very professional and friendly. Highly recommend, thank you very much.

22 July 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Kirstie,

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you had a fantastic experience from start to finish and that we were able to arrange your survey and installation so quickly. It's great to know that Ryan provided such professional and friendly service—we'll be sure to pass your kind comments on to him.

Thank you for choosing Leodis Stairlifts and for taking the time to recommend us. We really appreciate your support and hope you enjoy your stairlift for many years to come.

Many thanks, Hayley

Rated 5 out of 5 stars

I saw an advert for Leodis stairlifts…

I saw an advert for Leodis stairlifts and asked them to quote,I arranged a visit/consultation and it was a Friday at tea time however they arrived exactly as arranged,They measured up and gave a price and held it for 30 days,Once i placed the order they came and fitted within a matter of days.
The lift is for my Mother who has early onset diementia and at first it was a bit confusing for her and the engineer came out and gave her trainning again on it and so far so good.
i found the whole experiance very proffessional,i was impressed by the no pressure quote and also impressed by there customer support service and 24/7 cover.
Big thanks to Louise and Karen and also Daniel.

25 May 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Neil,
Thank you so much for taking the time to leave such a lovely review.

We're so pleased to hear that you had a positive experience from your initial consultation through to the installation. We understand how important it is to find the right solution for a loved one, and we're pleased we could help make the process as straightforward and stress-free as possible.

It's wonderful to know that our engineer was able to provide additional support and training for your mum, and we're glad she's getting on well with her stairlift. Providing ongoing care and support is just as important to us as the installation itself.

Your kind words about our no-pressure approach, customer service, and 24/7 support mean a great deal. We'll be sure to pass on your thanks to Louise, Karen, and Daniel—they'll be thrilled to hear your feedback.

Thank you again for choosing Leodis Stairlifts. We wish you and your mum all the very best, and we're always here if you need us.

Many thanks,
Becky

Rated 5 out of 5 stars

Quick to arrange a visit and fitting

Quick to arrange a visit and fitting, great communication throughout the process and installation all went really well on the day.

8 June 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you so much for your lovely review, Debs! We're so pleased to hear that you were happy with the whole process, from arranging the visit and fitting to the communication and installation. It was a pleasure working with you, and we really appreciate you taking the time to share your experience. Thank you for choosing us, and if we can help with anything in the future, please don't hesitate to get in touch.

Many thanks, Becky

Rated 1 out of 5 stars

Bad driver hopefully there better at…

Bad driver hopefully there better at doing stair lifts

14 July 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Dear Mr Burrows,

We appreciate you taking the time to leave your feedback.

We take all comments seriously, but unfortunately we're unable to investigate the matter further from the information provided. We'd really appreciate it if you could contact us on the details below with some more details, such as the date, time, vehicle registration or location of the incident, so we can investigate this thoroughly.

All our vehicles are tracked and driver behaviour is monitored at all times and a detailed report can be downloaded in order to identify the driver concerned.

I await your reply.

Kind regards,
Craig Dunn
General Manager
gm@leodisstairlifts.co.uk

Rated 5 out of 5 stars

Ryan from Leodis stairlifts did an…

Ryan from Leodis stairlifts did an excellent job from the survey to installation he was professional, polite and very efficient.
Would recommend.

19 June 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Mark,

Thank you for taking the time to leave such a kind review.

We're delighted to hear that Ryan provided excellent service throughout the entire process, from the initial survey through to the installation. His professionalism, politeness, and efficiency are qualities we value highly at Leodis, and we're pleased that this was reflected in your experience.

I'll be sure to pass your comments on to Ryan. Thank you for your recommendation and for choosing Leodis. If we can assist you with anything in the future, please don't hesitate to get in touch.

Best wishes,

Becky
Leodis Stairlifts

Rated 5 out of 5 stars

Excellent service

Excellent service, phoned to arrange for someone to quote for a stairlift they came 2 days later on the Friday and fitted on the Monday.
Connor our fitter was very helpful, cleaned up after himself he explained everything to us can’t fault them

15 June 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Mandy,

Thank you so much for your lovely review! We're delighted to hear that you were pleased with both the speed of our service and the stairlift installation.

It's great to know that Connor looked after you so well. We'll be sure to pass on your kind words to him. At Leodis, we take pride in providing a smooth, hassle-free experience from the initial quotation through to installation, and we're pleased that this was reflected in your experience.

Thank you for choosing Leodis, and if we can help with anything in the future, please don't hesitate to get in touch.

Regards, Becky

Rated 5 out of 5 stars

My stairlift was installed quickly

Very pleased with my stairlift. The initial visit from Allan Richardson and the fitting by Connor were very courteous and professional. Although I do not use the stairlift all the time at present, it is a comfort to know it is there in case of need.
Thank you.

14 May 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you, Elizabeth, for your lovely review. We’re so pleased to hear that you’re happy with your stairlift and that Allan and Connor provided such courteous and professional service throughout. It’s wonderful to know that having the stairlift in place is already giving you peace of mind and added comfort for the future.

Thank you again for choosing us and for taking the time to share your experience.
Regards, Becky

Rated 5 out of 5 stars

Rang on the 23rd Apr.

Rang on the 23rd Apr., ordered 24th delivered and fitted on the 27th. Ceri was good and knowledgeable
and help full so we ordered. Fitted by Ryan who was very good at his job (very narrow staircase ) . Unfortunately
a fault appeared on Monday they were out to it in 3hours
,problem solved and back in use and has been okay since.Very happy with attitude of all staff we have spoken to all very pleasant.

23 April 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you for taking the time to leave such a positive review. We’re pleased to hear you were happy with the service provided.

Ceri will be pleased to know her knowledge and helpful approach made the process easy for you, and Ryan will be proud to hear your comments about the installation — particularly with such a narrow staircase to work with!

We’re also pleased that we could get the fault sorted quickly and have everything back up and running for you within a few hours. Providing prompt aftercare and friendly service is something we really pride ourselves on here at Leodis Stairlifts Limited.

Thank you again for choosing us and for taking the time to share your experience. 
Craig

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish … came out the following day after I called to measure up and fitted the following week … neatly installed lovely staff from start to finish thank you

6 May 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Helen,

Thank you so much for your kind words! We’re really pleased to hear you were happy with the service from start to finish. I’ll be sure to pass your lovely feedback on to the team.

If you need anything else in the future, we’re always here to help.

Thanks again!

Becky

Rated 5 out of 5 stars

10/10 Stairlift install

Remember this name Leodis stairlifts, I used them for a new stairlift for my mams
And I can’t think of any reason why anyone would use any other company .
Right from the first phone call though to the installation everything was right. Polite, friendly, very informative, prepared to listen and then advise if needed , and everything explained, I can’t fault any part the process . I 100% recommend this company.

13 April 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Paul,

Thank you so much for such a fantastic review!

We’re absolutely thrilled to hear that you had a 10/10 experience with us. It means a great deal that you trusted us to install a stairlift for your mum, and we’re so pleased everything went smoothly from your first call right through to installation.

Our team always aims to be friendly, informative, and attentive, so it’s wonderful to know that came across at every stage. Your kind words and recommendation truly mean a lot to us.

If you ever need anything in the future, we’re always here to help.
Many thanks, Becky

Rated 5 out of 5 stars

Breakdown

Last week we had a break down with our stairl
ift we rang to report the break down and within about 3hours we had an engineer to fix the problem, the engineer was from Hull he was a very polite young man
Very good serbice.

23 April 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi John,
Thank you so much for your kind review! We’re really pleased to hear that your stairlift issue was resolved quickly and that our engineer was able to get everything back up and running within just a few hours.

It’s great to know that you found him polite and professional—we’ll be sure to pass on your lovely feedback to him. Providing fast and reliable service is something we take great pride in, so your comments truly mean a lot to us.

If you ever need any assistance in the future, please don’t hesitate to get in touch. Thanks again for taking the time to share your experience!
Many thanks, Becky

Rated 5 out of 5 stars

Great value, speedy service.

My mum had a fall and needed a stairlift installing inorder to return home from hospital. Leodis were amazing from start to finish. The initial assessment was done in a few days and the stairlift was a few days after that.

Everyone was amazing, the stairlift is great.

We got 3 quotes and Leodis were the cheapest and the fastest with the install. Can't recommend them enough.

1 March 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you so much for your lovely feedback, Andrew.

We’re really glad we could help your mum get back home safely after her fall—that’s exactly why we do what we do. It’s great to hear that the whole process, from the initial assessment to the installation, felt smooth and quick for you, especially during what must have been a stressful time.

I’ll be sure to pass your comments on to the team—they’ll really appreciate it. And we’re especially pleased you found the stairlift to be just right for your needs.

Thanks again for choosing us and for taking the time to share your experience—it truly means a lot.

Best wishes,
Becky

Rated 5 out of 5 stars

Becky was so helpful helped us with…

Becky was so helpful helped us with getting permission for the stairlift the installation went smoothly and the engineer was really good would recommend to anyone

2 April 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Jo,

Thank you so much for your kind words. It was a pleasure helping you through the process of getting permission for the stairlift, and I’m really glad to hear everything went smoothly with the installation. I’ll be sure to pass your feedback on to the engineer as well—they’ll really appreciate it.

Thanks again for your recommendation, it means a lot.

Best wishes,
Becky

Rated 5 out of 5 stars

Efficient service

Efficient service. Fitted stairlift quickly which meant my mum could leave hospital sooner. Helpful customer service for any queries. Would highly recommend.

11 March 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you so much for your kind review.

We’re really pleased we could help get everything in place quickly and support your mum’s return home from hospital. It’s great to hear that both the installation and our customer service made a positive difference during such an important time.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Wishing your mum all the very best.

Many thanks, Becky.

Rated 5 out of 5 stars

An outstanding experience

An outstanding experience from start to finish from ringing Leodis to being installed took 3days no mess just very straight forward

12 March 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Thank you so much, Dawne, for your wonderful review! We’re delighted to hear that you had such a smooth and straightforward experience from your first call through to installation. Getting everything sorted quickly and without any mess is exactly what we aim for, so it’s great to know we delivered. If you ever need anything in the future, we’re always here to help!
Many thanks, Becky.

Rated 5 out of 5 stars

Stairlift installed for rental.

Stairlift was surveyed for and installed all within just a few days, as was needed with short notice. Thanks.

5 March 2026
Unprompted review
Leodis Stairlifts logo

Reply from Leodis Stairlifts

Hi Christopher,
Thank you so much for your kind feedback! We're really glad we could get everything surveyed and installed quickly to meet your needs at short notice. If there’s anything else we can help with, please don’t hesitate to get in touch!
Many thanks, Becky

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