Everything went like clockwork. From the quote to the order and the installation. All done in less than two working days which was really important to us. Very professional service and all done local... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted several stairlift companies and had surveys and quotations from two. After breaking my leg I desperately needed a stair lift. Leodis were able to do me a quotation and offer me an installa... See more
Company replied
Friendly, professional service, the whole team we dealt with were totally customer orientated. Lindsey and Alan made us feel very comfortable and carried out a very stress free service for us. Ev... See more
Company replied
First class experience with the team at Leodis. Stairlift installed within a week from initial call with the survey done within 24 hours. Felt as though they were genuinely interested in my mother ge... See more
Company replied
Company details
- #27 of 71 best companies in Mobility equipment supplier
- #14 of 36 best companies in Disability equipment supplier
Written by the company
Leodis Stairlifts, established in 1991, is a leading independent provider of mobility solutions in Northern England. As a family-run business, we specialise in offering a comprehensive range of stairlifts, including Straight, Curved, New, Reconditioned, and Rental options. Our commitment to exceptional service is evident in our 24/7 availability and next-day installation service, ensuring that our customers receive prompt and reliable support whenever needed. What sets Leodis Stairlifts apart is our dedication to customer satisfaction without resorting to high-pressure sales tactics. We understand the importance of making informed decisions, and our team is always ready to provide detailed information and guidance tailored to each individual's needs and budget. This customer-centric approach ensures that every home remains accessible and safe, enhancing the quality of life and independence for those with mobility challenges. With extensive industry experience, Leodis Stairlifts recognises the significance of reliability and comfort in mobility solutions. Our products are designed to meet the highest standards of quality, providing users with peace of mind and confidence in their daily activities. The company's genuine 24-hour service, available 365 days a year without additional fees, further underscores their commitment to excellence and customer care. For more details, you can reach Leodis Stairlifts at 0800 542 6045. And remember that our dedicated team is always ready to assist with any inquiries and provide customised solutions to meet your mobility needs.
Leodis Stairlifts
Written by the company
- Helping you with the ups and downs in life
- Established in 1991, Leodis Stairlifts are specialists in the supply & installation of Stairlifts in Leeds, Yorkshire, Lancashire, Manchester & Humberside. Leodis Stairlifts helpful advice has helped our clients find the best solution to suit their needs and budget. We use trained experienced engineers to review your requirements, rather than ‘sales people’ as ‘our aim is to help inform you of the choices, enabling you to choose the right solution.
Outstanding Service
24 hours a day, 365 days of the year
Leodis, a family-owned business since 1991, offers a variety of stairlift solutions, including new, reconditioned, and rental options to fit any budget. Our goal is to find the best solution for our customers without aggressive sales tactics. We provide free, no-obligation surveys, and our team is highly qualified, professional, and empathetic. Don't just take our word for it—check out our Trustpilot reviews!
Contact info
Leeds,Wakefield,Bradford,Halifax,Huddersfield,Manchester,Burnley,Bolton,Blackburn,Stockport,Altrincham,Ashton Under Lyne, Oldham,Rochdale,Harrogate,York,Selby,Doncaster,Sheffield,Rotherham,Barnsley,Chesterfield,Hull,Immingham,Scunthorpe,Scarborough,Durham,Darlington,Middlesbrough,Sunderland,Newcastle,Hartlepool, United Kingdom
- 08005426045
- sales@leodisstairlifts.co.uk
- leodisstairlifts.co.uk
New Product Range, New Website
4.8
Excellent
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service from this company
Brilliant service from this company. Staitlift installed with no disruption, and no mess. All staff friendly. The price was cheaper than other companies that gave me a quote. No more worries about falling down the stairs now.
3 March 2026
Unprompted review
Reply from Leodis Stairlifts
Dear Margaret, thank you so much for your kind words! We’re delighted to hear that you had a smooth and hassle-free experience with the installation, and that our team made a positive impression. It’s especially rewarding to know that you’re now feeling safer and more confident at home—that’s exactly what we aim for.
We really appreciate you choosing us and for highlighting the value we offer.
Thank you once again.
Craig
Contacted Leodis regarding a stairlift…
Contacted Leodis regarding a stairlift for my mother and experienced great communication and customer service. Installation was quick and efficient. Thank you Leeds team for a great experience, will definitely recommend.
20 March 2026
Unprompted review
Reply from Leodis Stairlifts
Hi Steff,
Thank you so much for your 5 star review and your lovely feedback! We’re really glad to hear that you had a great experience. It’s wonderful to know that the communication, service, and installation all met your expectations.
We truly appreciate your recommendation and are so pleased we could help make things easier for your mother. If you ever need anything in the future, we’re always here to help!
Many thanks, Becky
First class experience with the team at…
First class experience with the team at Leodis. Stairlift installed within a week from initial call with the survey done within 24 hours. Felt as though they were genuinely interested in my mother getting a system which would suit her needs rather than just making a sale. My mother and I have already recommended Ceri (surveyor) and Sean (engineer) and will continue to do so.
11 March 2026
Unprompted review
Reply from Leodis Stairlifts
Thank you so much for your kind words—it really means a lot to the whole team at Leodis.
We’re so pleased to hear that your mother had such a positive experience, and that the process from initial call to installation was smooth and timely. It’s especially rewarding to know that you felt our team genuinely focused on finding the right solution for her needs—that’s exactly what we strive for.
Ceri and Sean will be thrilled to hear your feedback, and we truly appreciate your recommendations. If there’s ever anything more we can do to help, please don’t hesitate to get in touch.
Wishing your mother all the very best with her new stairlift!
Warm Regards, Becky.
Great service
I had considered getting a stairlift previously but had thought I could manage a while longer - which I did until a fall on the stairs knocked my confidence. I contacted Leodis who responded by booking in Alan to come and discuss my requirements.Alan was friendly, professional, and left me to make a decision without any pressure. I was happy with the quotation and gave the go-ahead a few days later. The stairlift was fitted by Jonny who, like Alan, was very professional and reassuring .The job was completed in just a couple of hours. I did have to phone Leodis a week later to check a couple of simple queries, which were quickly resolved. It’s reassuring to know that contact is available 24/7.
12 February 2026
Unprompted review
Reply from Leodis Stairlifts
Hi Diane,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased we could help when you needed it most and that Allan was able to guide you through the options in a friendly, no-pressure way. It’s also great to hear that Jonny made the installation process smooth and reassuring for you.
We’re glad our team could quickly resolve your queries afterwards too — knowing you have 24/7 support is so important when it comes to peace of mind.
Thank you again for choosing Leodis. We wish you many years of safe and comfortable use of your stairlift.
Kind Regards, Becky.
Quick responses from survey carried out…
Quick responses from survey carried out by Allan and installation by I think was Jonny?
16 February 2026
Unprompted review
Reply from Leodis Stairlifts
Hi Antony,
Thank you for your review! We’re really pleased to hear you were happy with the quick response. I’ll be sure to pass your kind comments on to Allan and Jonny as well — they’ll really appreciate it. Thanks again for choosing us!
Kind Regards, Becky.
After having a stairlift fitted for my…
After having a stairlift fitted for my mother over a year ago it proved too complicated for her to use due to mild dementia,I called Leodis and within one wk the lift had been replaced,I had excellent and clear advice ,the fitter was super efficient came on time and was very tidy,the lift is now usable and has retained her independence a little longer.All round good service
11 November 2025
Unprompted review
Reply from Leodis Stairlifts
Hello,
Thank you so much for taking the time to leave such a thoughtful review.
We’re really pleased we were able to help find a more suitable stairlift for your mum. We understand how important it is that equipment is simple, safe, and easy to use — especially when circumstances change — so we’re glad we could respond quickly and replace the lift within the week.
It’s wonderful to hear that you found our advice clear and helpful, and that the installation was carried out efficiently and tidily. Most importantly, we’re so pleased that the new lift is supporting your mum’s independence for longer — that truly means a lot to us.
Thank you again for your kind words and for choosing Leodis Stairlifts. If you ever need anything in the future, we’re always here to help.
Kind Regards,
Becky
Very good experience from start to…
Very good experience from start to finish. Surveyor came out promptly to see my mum and was very friendly and informative. Agreed installation and fitted very quickly and professionally with no mess. Very pleased with stairlift and the service
9 December 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Patricia,
Thank you so much for your wonderful 5-star review.
We’re absolutely delighted to hear that you and your mum had such a positive experience from start to finish. It’s lovely to know our surveyor was able to visit promptly and provide friendly, informative advice to help you feel confident about the right solution.
We’re also really pleased that the installation was carried out quickly and professionally, with no mess left behind — exactly the standard we always aim for. Most importantly, we’re so glad your mum is happy with her stairlift and the service she received.
Thank you again, Patricia, for taking the time to share your experience. It truly means a lot to the whole team!
Kind Regards, Becky.
Already recommended to others
We needed a stairlift for my parents urgently following a fall. Phoned the company Friday. They came to measure up Monday. Stairlift fitted Wednesday! Salesman very understanding of my parents needs and gave us a choice of payment options. Fitting was on time and efficient. Cannot fault this company. In fact I mentioned this to OT at hospital and also recommended to a friend.
10 December 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Dawn,
Thank you so much for your wonderful 5-star review!
We’re so sorry to hear about your parents’ fall, but we’re really glad we could step in quickly and help when you needed us most. From your first call on Friday to installation on Wednesday, our whole team aims to make the process as smooth and stress-free as possible — especially in urgent situations.
It’s lovely to hear that our Surveyor took the time to understand your parents’ needs and that the payment options were helpful. We’re also pleased the engineer delivered an efficient, on-time service.
Your recommendation to the OT at the hospital and to your friend truly means a lot to us — personal referrals are the highest compliment we can receive.
Wishing your parents a safe and comfortable recovery, and please don’t hesitate to reach out if we can help in any way in the future.
Many thanks, Becky
Great company
We moved from Wales to England in November last year and needed a stairlift for my husband who has Parkinson’s disease.
Allan was super helpful and explained my options clearly and without trying to upsell anything I didn’t need.
Michael came to fit the stair lift a few days later and was efficient and friendly.
We had a couple of quotes and decided on Leodis . We are very pleased with the service and product.
1 December 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Carole.
Thank you so much for taking the time to leave such a lovely review. We’re really pleased we could support you during your move and help make things a bit easier for your husband. It’s great to hear that Allan was able to explain the options clearly and that Michael made the installation a smooth and friendly experience. We truly appreciate you choosing Leodis and are delighted that you’re happy with both the service and the stairlift. Wishing you all the very best in your new home.
Many thanks, Becky.
Allan visited and planned the stairlift
Allan visited and planned the stairlift - he advised on everything and costed the job - and advised on a good lead time (had other quotes and the fitting time scale weren’t good),Michael the engineer laser measured and finalised the design - it was fitted on time and my Father is happy with it - very safe for him.
24 September 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Richard,
Thank you very much for your kind feedback. We’re delighted to hear that Allan was able to advise you clearly on the best solution, costs, and lead times. It’s also great to know that Michael’s precise measurements helped finalise the design smoothly and that the stairlift was fitted on time as planned. Most importantly, we’re pleased your father is happy with it and feels safe using it. Thank you for choosing us and for taking the time to share your experience. Many thanks, Becky.
Excellent
Excellent and quick service from start to finish. Help to fit individual needs -would definitely recommend.
10 November 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Alison,
Thank you for your recommendation and great feedback, we are glad to have been able to help.
Many thanks, Becky
Outstanding service. The surveyor ( Allan) came out at a…
The surveyor ( Allan) came out at a time of my choosing. All my concerns were listened to and , amazingly, the stairlift was fitted the next day. The lift is easy to use and we have the added comfort of knowing there is a 24hour call out service, should anything go wrong.
11 November 2025
Unprompted review
Reply from Leodis Stairlifts
Thank you very much Annette for taking the time to leave such a positive review. We’re delighted to hear that Allan was able to visit at a time that suited you and that all of your concerns were fully addressed. It’s good to know the stairlift was installed so quickly and that you’re finding it easy to use. We’re also pleased that the 24-hour call-out service gives you added peace of mind. Thank you again for choosing us — your satisfaction means a great deal to the team.
Many thanks
Craig
Competitive price, speedy installation. great customer service
I contacted several stairlift companies and had surveys and quotations from two. After breaking my leg I desperately needed a stair lift. Leodis were able to do me a quotation and offer me an installation promptly. Yvette prepared my quotation and explained the costs and process to me. She was able to get me an installation date just two days later. Connor. the installation engineer who attended, was helpful and informative. He worked quickly and left everything clean and tidy. Thank you, I can now sleep in my own bed and have a shower, what a relief!
26 November 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Carole, Thank you so much for your wonderful review. We’re really glad we could help you so quickly, especially after such a difficult time with your injury. It’s great to hear that Yvette was able to get everything arranged promptly and that Connor provided a clean, efficient installation. We’re delighted the stairlift has made such an immediate difference. Wishing you a smooth and speedy recovery, and thank you again for choosing Leodis. Many thanks, Lindsay
Stairlift installation
I needed a stairlift installing at short notice so my elderly mother could come back home after a short spell in hospital. The whole experience from enquiry to final installation was exceptional. I made the enquiry on the Wednesday morning, and by Friday mid-afternoon the installation was complete. The people in the office were very helpful, and changed their appointment schedule to fit me in. I dealt with Nathan face-to-face who came to the property to do the survey. He explained the options in a clear concise way, which enabled me to make a prompt decision and move forward with the installation. The installer arrived on time and carried out all the work with no issues, leaving the house clean and tidy. I would 100% recommend Leodis without any hesitation at all. It was a very straight forward transparent process. They phoned me back when they said they would. They arrived when the said they would. They did what they said they would do. What I thought might be an involved time-consuming process tuned out to be the complete opposite.
31 October 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Philip, thank you so much for taking the time to share your experience. We’re delighted to hear that everything from your initial enquiry to the final installation went smoothly, especially given the urgency of your situation.
Our team always aims to be as flexible and responsive as possible, and it’s wonderful to know that the adjustments we made to our schedule helped support your mother’s return home. Nathan and our engineer will be happy to hear your kind words about their work and professionalism.
We’re also pleased that the process felt transparent and straightforward for you — that’s exactly the standard we strive for.
Thank you again for your recommendation. We truly appreciate it, and we’re glad we could be there when you needed us. If you require anything in the future, please don’t hesitate to get in touch.
Kind regards
Craig
Leodisappointing
A tale of 2 companies really. The first that seems compassionate, easy to deal with and efficient at getting your equipment installed as you desperately attempt to support a loved one.
All of that goes out the window once they've taken your money. My stairlift was in for a little over 2 weeks and barely used as my wife was unfortunately taken back to hospital where she devastatingly passed away.
According to Leodis during those 2 weeks of minimal use - my equipment devalued by roughly 80%.
They would happily take it back for £300. Of course they would. A bargain compared to the £1650 I paid 2 weeks prior.
The paperwork states the equipment can be bought back based on 'age and general condition of the lift' but what it absolutely doesn't mention is the company policy that caps this at £300. Not a penny more.
This policy will then be rammed down your throat at every attempt to have a reasonable conversation about it. Yes they'll churn out the standard 'please accept our sincere condolences' but with zero genuine compassion. Zero empathy.
Had I been mercenary enough to leave my wife's death bed a day earlier I could have got a refund under the 2 week cancellation policy but unsurprisingly it wasn't high on my list of priorities at the time.
Lesson learnt. Buy a bungalow.
UPDATE after reply: your soulless response only reinforces my point. I also met my legal obligation to pay you in full for the installation. Thank goodness that's the contractual stuff cleared up.
As for your 'bespoke' installation it has since been successfully refitted into someone else's home (quite easily might I add). Thankfully a person in great need who doesn't have to line someone else's pockets.
18 June 2025
Unprompted review
Reply from Leodis Stairlifts
Dear Mr. Walton,
We are genuinely sorry to hear that your experience has not met your expectations, and we regret that you felt it necessary to leave a 1-star review. We take all customer feedback seriously, and we appreciate the opportunity to respond.
As a business, we pride ourselves on delivering high-quality service both before installation and throughout the aftercare process. For this reason, we feel your comment describing “a tale of two companies” does not accurately reflect the level of service we consistently strive to provide.
While we are sincerely sympathetic to the difficult circumstances you have unfortunately found yourself in, we must also clarify the legal and contractual position regarding the stairlift installation.
The stairlift supplied to you includes a bespoke rail, custom-made specifically for your property. Due to this, only certain components can be reused, which significantly limits the unit’s residual value. You entered into a contract for the manufacture and installation of this bespoke system, which was completed in full, and the work was signed off to confirm that everything met the agreed specifications. We have therefore honoured all obligations under the contract.
We do completely understand how challenging this situation is, and we are sympathetic. However, because the rail is bespoke and cannot be reused elsewhere, we are unable to offer a full refund. We are able to offer a £300 buy-back, which reflects both the recoverable parts and the cost of removal.
As outlined in our terms and conditions, the £150 deposit is non-refundable, and refunds are not normally given for bespoke installations. The stairlift was manufactured from the survey measurements and installed at your request, with costs incurred for survey, preparation, and installation.
Our offer of a £300 buy-back remains available should you wish to have the stairlift removed.
Regards
Craig Dunn
General Manager
Great service from start to finish
Great service from start to finish, rang and enquired about options on the Saturday, someone came to measure up on the Monday and it was fitted on the Wednesday, bought a curved reconditioned stairlift with automatic turn at the top and colour coordinated to match my stair carpet, looked like new and was 1000s cheaper then we expected 😀 we paid just under £3000 but we did have the extra motor to turn at the top so would be even less, great staff on the phone and in person, clean and tidy when installing I would definitely recommend using Leodis Stairlifts.
8 October 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Karen, Thank you so much for your great review. I’m really pleased to hear how smoothly everything went for you from your first call through to installation. It’s wonderful that your reconditioned curved stairlift feels like new and blends in so nicely with your home. We really appreciate your recommendation and are glad the team made the whole process clean, tidy, and stress-free. Many thanks, Lindsay
Quick, efficient, reliable the Leodis stairlift is easy to use
Recently my father was diagnosed with a terminal illness and sadly his ability to get around his home is starting to diminish due to his medications and he was finding it hard to get upstairs to all of his amenities and we needed to consider a way forward to help with his wishes to stay independent in his home. The difficulty we found was finding a stairlift to fit my dad’s staircase. We tried several companies some of which became a nuisance with constant sales calls after their initial visit. However, Leodis had a different approach, Lindsey was brilliant, the surveyor was most helpful in explaining what was needed to help us get the stairlift fitted and the fitter was excellent too as there were additional issues with the building of a platform at the top of the stairs where the chair swung round to allow my dad’s staircase to get off safely and the top carpet relaying. Nothing was too much for all of the staff from Lindsey, to the surveyor and fitter. I can’t express our gratitude and thanks for a quick and efficient job done by the company and we would recommend to anyone trying to help an elderly relative to stay at home. The stair lift is easy to use, safe and easy to use.
13 November 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Angela, Thank you so much for your kind review. I’m so pleased that we were able to help your father maintain his independence at home. It’s wonderful to hear that the stairlift, platform, and carpet work all went smoothly, and that the whole process from my support to the surveyor and fitter was helpful and stress-free. Your gratitude means a lot to us, and we’re so glad the stairlift is safe, easy to use, and making a real difference for your dad. Many thanks, Lindsay
Staitlift
From day 1 enquiring about the different options available the team were very knowlegable and efficient and polite also the fitter that attended on the day of installation was very polite and and on time and fitted in no time at all he was very tidy and demonstarted how to use the stairlift before leaving thanks for the great service and i would highly recommend.
15 October 2025
Unprompted review
Reply from Leodis Stairlifts
Hi David, Thank you for your lovely review. I’m so pleased you found the team helpful and polite, and that the installation went smoothly. It’s great to know everything was explained clearly before the fitter left. Your recommendation means a lot to us. Many thanks, Lindsay
When I returned home from hospital…
When I returned home from hospital recently, I was happy to see my Leodis Stair lift had been installed, and was ready to help me with my new mobility problem. My brother, who had organised the installation, showed me how to use it, and up I went. He said that the installation went well, and the installer was very friendly and helpful. In a market place where there are several providers of stair lifts, I recommend you contact Leodis.
6 November 2025
Unprompted review
Reply from Leodis Stairlifts
Hi John, Thank you so much for your kind review. I’m so pleased to hear your stairlift was ready for you when you returned home from hospital and that it’s helping with your mobility. It’s lovely to know your brother found the installation process smooth and the fitter friendly and helpful. Your recommendation really means a lot to us all here at Leodis. Many thanks, Lindsay
Excellent service from start to finish
Friendly, professional service, the whole team we dealt with were totally customer orientated.
Lindsey and Alan made us feel very comfortable and carried out a very stress free service for us.
Everything was explained well and we were advised well of the best solution for our requirements.
We would highly recommend LEODIS as you first choice company.
24 October 2025
Unprompted review
Reply from Leodis Stairlifts
Hi Martin, Thank you so much for your lovely review. It was a real pleasure to help you and your wife, and I’m so pleased to hear that you both felt comfortable and well looked after throughout the process. I’ll be sure to pass your kind words on to Allan too he’ll really appreciate them. We’re delighted that everything went smoothly and that you’re happy with the outcome. Many thanks, Lindsay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.