Léo et Violette Reviews 

1,753
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting the beautiful contemporary designs, incredibly soft leather, and stunning craftsmanship that make every bag a true joy to wear. Shoppers also note the incredibly helpful staff and remarkably fast delivery times that consistently make online and in-store purchases completely smooth and delightful. Though some customers experienced unexpected delivery delays and expressed frustration regarding difficulties reaching support when attempting to resolve post-purchase problems. A few reviewers also noted that shipping times did not always match expectations set during checkout.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting stunning designs and excellent... See more

Quality

People report positive experiences with quality, highlighting exquisite craftsmanship and gorgeous supple... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping and packages... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Service

Consumers find service to be positive, highlighting helpful and welcoming sales associates who remain... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, the bag is stunning. I did a lot of research about quality of construction Leo et Violette had great reviews - I can attest and add to that count. I wanted a bag that would fit a laptop and... See more

Company replied

Rated 5 out of 5 stars

I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I don’t speak French, but was able to speak to a very kind, patient and knowledgeable salesman by the name of Francois when my order was not going through, due to some internet problem... See more

Company replied

Rated 5 out of 5 stars

My first time in the store. Sales associate was very helpful and attentive. He was very busy with many customers and the only person I noticed working at that time. Despite all the customers, he was... See more

Company replied


Company details

  1. Handbags Shop
  2. Fashion accessories shop
  3. Luggage Shop
  4. Shoe shop

About Léo et Violette

Written by the company

Mon image
Accessoires minimalistes & élégants.
Pensés pour votre quotidien.
Fabriqués en Italie.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,753)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love it 😍

Absolutely love my bag (Le Dalia). It’s very good value for money as the quality is superb. The size is perfect. It’s classy in terms of style and colour. Thank you. It’s a must-have in your wardrobe.

10 November 2023
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Reply from Léo et Violette

Thank you very much! Very happy to read that you love your Dalia bag :)

Rated 5 out of 5 stars

I love my purse.

My apologies, I do not speak French. But I am very happy with my purchase. 😊

24 October 2023
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

Awesome service

Awesome service, I asked when the blue dalia will come back, they replied instantly and they sent me a link to buy it. Shipping was so fast too! Very happy

25 October 2023
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

Beautiful bags

Beautiful bags, great quality and style, will buy again.

24 October 2023
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Reply from Léo et Violette

Thank you very much for your order and feedback :)

Rated 4 out of 5 stars

Quality

It's a really nice bag. I like how the bag looks but the craft wasn't up to my expectations. It is about the same price as Polene and Atelier Auguste but the other two brands seem to have better craft. My friend also ordered the exact same bag and decided to return hers. I hope that it was only this batch since I really like the styles of Leo et Violette.

Service wise I think that Leo et Violette's customer service was great. I received updates on when my bag was going to be delivered and I was able to communicate with them through chat regarding some questions I had.

10 October 2023
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Reply from Léo et Violette

Dear Karen

Thank you for your email and recent order.

We thank you for your feedback.
Please don’t hesitate to share pictures with us at contact@leoetviolette.com so we can see what you are talking about.

Thank you again.

Best regards
Léo et Violette

Rated 3 out of 5 stars

The bag was nicely packed

The bag was nicely packed, they even added an extra tote fabrics bag. The communication went well, it lasted a big long (approx 1 month) but that was already announced so no big issues on this topic. The reason I am giveing average score is due to the bag cordon size (I ordered both the long and the short one) but actually the long one is not enough to be wearied “en bandouliere” if you are not very petite/ small size woman. It you measure more than 1,7 m and wear size L, the cordon is really not long enough.
Then the 2nd reason I am giving only 3 stars is due to the bag itself: it does not help if the inside of the bag gets a bit expendable space if the actual flap will not close anymore. So a bit more work is needed on the design functionality.

12 October 2023
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Reply from Léo et Violette

Dear Cristina;

Thank you for your recent order and detailed feedback.

We are sorry that the length of the shoulder strap does not suit you.
We do our best to give all possible informations online so people can have a better appreciation of the bag and shoulder straps.
Did you see that you have the information of the length of the shoulder strap available for each product ?

Also, we always leave a bit of space at the end of the strap so customers can add more holes if necessary.
It’s very easy and quick to do in a leather shop and you could increase of 5 /7cm the length of the strap.

Please let us know if there is anything we could do to help.

Thank you again for your order.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Worth buy! Major ❤️

Worth buy, love the 10y anniversary tote bag, love the quality of the bag, definitely will buy another bags from L&V

22 September 2023
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Reply from Léo et Violette

Thank you so much for your kind words 🙏🏻

Rated 5 out of 5 stars

Top-notch

Lightning-like delivery, beautiful bag, and lovely packaging. Loved it!

10 September 2023
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

Great quality bag

Great quality bag, fast delivery. Will def order again! Very happy with my purchase ❤️

6 September 2023
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Reply from Léo et Violette

Thank you very much!

Rated 5 out of 5 stars

Everything great

Everything great! I was at your store in Paris and got the Nova. Now i bought the Dalia. I love it!!! Thank you

4 September 2023
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Reply from Léo et Violette

Thank you very much! And thank you very much for your loyalty with our brand :)

Rated 5 out of 5 stars

I had fantastic experience in this…

I had fantastic experience in this store. I fell in love with Le Petit Primo bag when I saw and tried it. The reception was excellent by Mr. François Julia (the Store Manager). I and my husband visited the store on July 27th shortly before Louvre Museum. He even offered to delivered the bag that I purchased to our hotel since it is very inconvenient to bring it to the museum. I hope all the success in the future for Leoetviolette and team.

27 July 2023
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Reply from Léo et Violette

Thank you very much Grace!
We are very happy to read that you had such a good experience in store and with your product :)

Thank you again for shopping with us and we hope to see you again soon !

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Good

Very surprise for the 10th gift❤️I love it so much.

19 July 2023
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

Enjoyable buying

The store is beautiful and located in a nice area. The salesperson was attentive and kind.
Over all it was a pleasant buying

21 July 2023
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

Beautiful well made bags and really…

Beautiful well made bags and really attentive staff.
I really enjoyed my experience shopping at your new store on Rue Sainte Anne. Francois the sales consultant was very attentive and helped advise me of the right bag for me.

15 June 2023
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Reply from Léo et Violette

Thank you very much for your feedback :) Very happy to read you had an excellent experience in store.
Best regards,
Léo et Violette.

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