First off, the bag is stunning. I did a lot of research about quality of construction Leo et Violette had great reviews - I can attest and add to that count. I wanted a bag that would fit a laptop and... See more
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Review summary
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I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more
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Unfortunately I don’t speak French, but was able to speak to a very kind, patient and knowledgeable salesman by the name of Francois when my order was not going through, due to some internet problem... See more
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My first time in the store. Sales associate was very helpful and attentive. He was very busy with many customers and the only person I noticed working at that time. Despite all the customers, he was... See more
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Company details
About Léo et Violette
Written by the company
Pensés pour votre quotidien.
Fabriqués en Italie.
Contact info
12 rue Sainte Anne, 75001, Paris, France
- 0144825856
- contact@leoetviolette.com
- leoetviolette.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Everything perfect
Everything was perfect qua delivery experience. The bag is stunning, heavily smells quality and elegance. Super ☺️
22 January 2024
Reply from Léo et Violette
Thank you very much :)
Fantastic!!!!
The delivery speed is fast, and there are real-time emails informing about the progress, which is very reassuring. The actual quality of the received bag is also very good, and it is the same size as expected. I would like to continue purchasing other styles of bags in the future~~
24 January 2024
Reply from Léo et Violette
Thank you very much for your positive feedback :)
We are very happy to read that you enjoyed shopping with us.
Best regards,
Léo et Violette.
This was my first order with them
This was my first order with them. The international shipping was unbelievably fast. I am very happy with the bag, the quality of the leather and craftsmanship.
16 January 2024
Reply from Léo et Violette
Thank you very much for your order and your message :)
Reply from Léo et Violette
Merci :) Very happy to read that you love your bag!
super bag love the quality and design
15 January 2024
Reply from Léo et Violette
Thank you very much for your message and recent order :)
Best regards,
Léo et Violette.
Great site to shop
Great site to shop! Delivery to Canada of my beautiful purse was seamless. Very pleased!
17 January 2024
Reply from Léo et Violette
Thank you very much 🙏🏻
Ordered a bag from UK
Ordered a bag from UK. Delivery was very fast and I was able to track almost every step of it. My bag arrived well packed and in excellent condition. Very happy with my purchase.
2 January 2024
Reply from Léo et Violette
Thank you very much.
Very happy to read about your positive experience :)
Best regards,
Léo et Violette.
Misleading product
The image of the color of the bag on the website is misleading. The design of the bag is great but the quality of the bag is not too great. When you look closer, the quality feels a bit cheap.
26 December 2023
Reply from Léo et Violette
Dear Emma,
Thank you for your recent order.
Did you have the chance to look at the bag under different lights ? The ivory color changes a lot depending on the light, the outfit you are wearing... It's really a 'living' color, not flat.
We hope you will enjoy it.
Thank you again.
Best regards,
Léo et Violette.
Lovely design and leather
Lovely designs and very nice leather. I bought the Gina but it was not as soft and squishy as described, rather it was quite a structured bag. The lining was described as suede but was actually a sueded cotton lining, not leather. I really liked that there were two straps of different lengths delivered with the bag although I thought they were a little flimsy. I liked the pockets and the size, but I was looking for a more squishy bag so I returned it. As I live in the UK I had to pay for the delivery to return it, which I was informed about on the website, and I was well assisted by Leo in returning it. Good customer service
6 December 2023
Reply from Léo et Violette
Thank you very much for your detailed feedback.
We hope to have the chance to see your name in futur orders.
Thank you again.
Best regards,
Léo et Violette.
Reply from Léo et Violette
Thank you very much :)
Reply from Léo et Violette
Thank you very much :)
A wonderful shop with an elegant salesperson
This shop was a *must* on my shopping list for Paris as the color of the bag I wanted was just too perfect here. I walked in and another client was shopping for the same bag. We spoke while we tried on different various the bag, shared some giggles, and ultimately I left with exactly the bag I’d come for.
The gentleman was available when needed, gave space when appropriate, and knowledgeable. He was patient when I needed VAT forms and made sure I had what I needed (even when I wasn’t positive what that was). What a lovely company, product, and salesperson. As someone who’s been employed in high end retail for many years I am impressed at every turn. Thank you for making my “cool Parisian bag”, the experience I’d hoped it would be.
24 November 2023
Reply from Léo et Violette
Thank you so much for all your kind words.
We are delighted to read that you had such a wonderful experience in our shop.
Thank you again.
Best regards,
Léo et Violette.
They response quickly even with the…
They response quickly even with the online questions. The experience was really good.
23 November 2023
Reply from Léo et Violette
Thank you very much :)
I bought a bag from you and changed the…
I bought a bag from you and changed the currency from the euro to the Saudi riyal, but unfortunately, the price number changed and the currency did not change. So the bag price showed 1827 euro when it’s supposed to be 1827 riyal.
Saudi Customs charged me more money because of this mistake from the bag’s company. To fix this, can you please send an email explaining the price of the bag in euro and Saudi riyal, so that I can solve the problem. Thank you for your time and help!
27 November 2023
Reply from Léo et Violette
Dear
Please find a copy of the email we just sent you :
Dear Samiyah
I'm Léo Dominguez the co-founder of the brand.
Please find attached the invoice in your local currency.
I want to say that I am sincerely sorry about this.
The situation is really not our fault..and not yours also of course!
To explain to you :
we don't sell very often to Saudi Arabia, so our logistics don't have your local currency in their data base.
When the currency is missing it is automatically transformed to EUR. We did not know that until your order came through...
So we couldnt know that this problem was going to happen.
If you need any additional documents please let us know we remain at your entire disposal.
I apologize again.
Best regards,
Léo et Violette.
Perfect!!
I am very, very happy with my purchase! I don't like visible branding and it is very hard to find high quality leather without logos all over it. This is a bag I know I will enjoy for many years and maybe even pass on to a daughter one day. It is so classic, timeless, perfect balance of function and beauty. Customer service also excellent. Bravo Leo et Violette!
15 November 2023
Reply from Léo et Violette
Thank you very much for your feedback Jennifer :) We are very happy to read that you enjoy your bag!
Best regards,
Léo et Violette.
My order got delayed and I wasn’t…
My order got delayed and I wasn’t informed about it until I sent them a message. But I’m very happy with the bag i received. Good quality!
20 November 2023
Reply from Léo et Violette
Thank you very much.
We apologize again about this unusual delay in the shipment.
Glad you enjoy your bag :)
Thank you again,
Best regards,
Léo et Violette.
My new favorite brand
My new favorite brand! I have purchased from here 4 times. Such great quality and classy designs. I love how lightweight some of their bags are!
15 November 2023
Reply from Léo et Violette
Thank you so much for your message and your loyalty with our brand 🙏🏻
Best regards from all Léo et Violette’s team.
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