First off, the bag is stunning. I did a lot of research about quality of construction Leo et Violette had great reviews - I can attest and add to that count. I wanted a bag that would fit a laptop and... See more
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I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more
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Unfortunately I don’t speak French, but was able to speak to a very kind, patient and knowledgeable salesman by the name of Francois when my order was not going through, due to some internet problem... See more
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My first time in the store. Sales associate was very helpful and attentive. He was very busy with many customers and the only person I noticed working at that time. Despite all the customers, he was... See more
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Company details
About Léo et Violette
Written by the company
Pensés pour votre quotidien.
Fabriqués en Italie.
Contact info
12 rue Sainte Anne, 75001, Paris, France
- 0144825856
- contact@leoetviolette.com
- leoetviolette.com
4.6
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I ordered the most wonderful Nova bag…
I ordered the most wonderful Nova bag from Léo et Violette. The order was received within a few days (and I made my purchase during the holiday season, therefore, the speed was even more impressive). The leather and craftsmanship of the bag are fantastic and super soft.
Unfortunately, I had to return the bag since the person to whom it was gifted is very tall, and it was too short for her to wear as a cross-body bag. Their customer service was prompt in replying and really kind and accommodating. The refund was processed within a day of Léo et Violette receiving the returned bag, which is really impressive.
I am eager to visit their store in Paris later this year and purchase a bag for myself as well. They all look stunning.
12 January 2026
Unprompted review
Reply from Léo et Violette
Dear Kunde,
Thank you so much for taking the time to share such a thoughtful message.
We’re truly delighted to hear how much you appreciated the leather, craftsmanship, and delivery speed of the Nova bag, and we’re equally glad that our customer service met your expectations. While we’re sorry the size wasn’t quite right for the gift, we’re happy we could make the return and refund process smooth for you.
We would be absolutely delighted to welcome you to our Paris store later this year and help you find the perfect bag for yourself.
Warm regards,
The Léo et Violette Team
Reply from Léo et Violette
Thank you very much :)
Perfect Everyday Bag
When I planned our trip to Paris, this was one of the stores I intended to visit and I'm glad I did. I've been using the Le Soft Laurence daily since I got it. The khaki color is a perfect alternative from the usual brown and black bags I normally use.
30 December 2025
Reply from Léo et Violette
Thank you very much for your kind message. We’re delighted to hear that visiting our store was part of your Paris plans and that you’re enjoying your Le Soft Laurence.
We hope your bag continues to accompany you beautifully every day, and we would be happy to welcome you again on a future visit to Paris.
Best regards,
Léo et Violette.
This was honestly one of the worst…
This was honestly one of the worst shopping experiences I’ve ever had. I received a defective bag, clearly damaged and not acceptable at all considering the high price I paid.
I contacted customer service immediately and sent them photos as proof of the defect, requesting a return. Despite multiple attempts to contact them, I have received no proper response so far. Their customer service is extremely poor, unprofessional, and completely unresponsive.
For a product at this price level, the quality is very bad, and the lack of support makes the situation even worse. I do not recommend this brand at all due to low quality and terrible customer service.
Very disappointing
26 December 2025
Reply from Léo et Violette
Dear Negar
I’m Léo the co founder of Léo et Violette.
I’m really sorry and sad to read your review.
I’m also very surprised because we pay a lot of attention to our customer service and reply to 100% of the emails we receive.
We have a 4.6 ratings on trustpilot and google with more than 2000 reviews combined and our customer service is always praised for it’s availability.
When I check our customer service email, we don’t have any message with your email related to your order. Which email did you write to ? From which email address please ?
I think your mails ended up in the spam folder.
Please could you send us a message by whatsapp or sms at +33650395368 to make sure we can investigate the situation.
What I can say is that if you received a defective product you will of course have the option to exchange it for free or get a full refund including shipping costs.
You can alternatively reach out by instagram or by the chat on our website.
We apologize again for the trouble and we can guarantee that everything will be sorted out soon.
Best regards
Léo
Great customer service!!
Great customer service. I am in the United States and only speak a little French so the automatic translation was very convenient. The beautiful purse came quickly. The packaging was beautifully done as well.
29 December 2025
Reply from Léo et Violette
Thank you very much for your kind feedback. We’re delighted to hear that your experience went smoothly and that the automatic translation made our communication easier.
We’re also very happy to know that your bag arrived quickly and that you appreciated the care taken with the packaging. Thank you for your trust, and we hope your purse brings you a lot of joy.
Best regards,
Léo et Violette.
Reply from Léo et Violette
Thank you very much :)
Disappointed in shipping and customer experience
Order: LEOVS1053312
I think it's a bit of a shame that you still need to pay €12 for shipping after making a €500+ purchase. On top of that I paid €20 for express shipping because it said it would be delivered in "1 working day" and now I get an email saying it will arrive in 4 working days, when we are no longer home. I tried to change my shipping address but there is nothing on the website linked. I tried to reach customer service and it is just a form to fill out.
Update in response:
Hi Léo,
Thank you for the response and confirming the facts stated. The only thing provided was the ETA on the carrier page so if it is wrong then it's another story. However ETAs should be clear when ordering such higher ticket items. Our concern is if the package is left outside for days when we are not home--had we known "delivery in 1 business day" meant potentially 4 business days, we would have sent it to another address.
The issue regarding customer service is that it states there is an option to change the delivery address before dispatch however there is no way to actually do this in a timely manner. It is just a form to fill out and a hope that it gets to someone in time -- which in this case it didn't.
To be honest this does affect the customer experience and feelings associated with this gift.
17 December 2025
Unprompted review
Reply from Léo et Violette
Dear Mikael,
My name is Léo, I am the co-founder of the brand, and I have personally reviewed your message.
I am sorry to hear that you are disappointed with your experience, and I would like to clarify the situation by outlining the facts surrounding your order.
You placed your order yesterday evening at 8:00 pm, and it was shipped today as scheduled.
Your order was sent via Chronopost, a French carrier that exclusively offers express delivery. The delivery timeframe communicated by the carrier is 1 to 2 business days after shipment, which corresponds to December 18 or 19.
The date currently displayed on the tracking page indicates December 22. This is an estimated date provided by the carrier and does not necessarily reflect the actual delivery time. In the vast majority of cases, delivery occurs within the announced 1–2 business days. Should this not be the case, we will of course refund the difference between standard and express shipping.
Regarding customer service, you contacted us today at 5:45 pm to request a change of delivery address and posted your review less than three hours later. Unfortunately, this did not allow sufficient time for our team to review and respond to your request.
As the parcel has already been shipped, we are no longer able to modify the delivery address. We regret this inconvenience, but this is a limitation imposed by the carrier once the shipment is in transit.
We remain at your disposal should you need any further clarification and will continue to monitor the delivery closely.
Kind regards,
Léo
Co-founder
I love Leo & Violette
I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags now from their collections. I think we should all support this kind of small brand who offers good products at a fair price and take care of their customers.
29 June 2025
Unprompted review
Reply from Léo et Violette
Dear Barbara,
Thank you so much for your nice words and your loyalty with our brand, it means everything to us.
We feel very lucky to have you as a customer at Léo et Violette.
Best regards,
Léo et Violette.
Service was great
26 November 2025
Reply from Léo et Violette
Dear Michael,
Thank you for your message.
We are delighted to read that you enjoyed your experience at Léo et Violette.
Best regards,
Léo et Violette.
Delivery from France to USA took 3…
Delivery from France to USA took 3 days. This even during the holiday season. After watched the review of Tanner Leatherstein. I purchased the my first ever Leo and Violet : Le Duo Shopper. I was impressed with the speedy delivery and high quality of leather. Then I followed with second purchase: Le Soft Laurence Suédé Camel. I love the soft leather and rich the color. The quality was better than my expectation. I bought the first bag as a trail, love it so much. Order the second one a week after.
24 November 2025
Reply from Léo et Violette
Dear Clarice,
Thank you so much for your kind words! We’re thrilled to hear that your delivery was quick and that you’re enjoying both your Le Duo Shopper and Le Soft Laurence.
We are truly grateful for your trust in our craftsmanship.
Enjoy your bags, and thank you again for your support!
Léo et Violette.
We have a very good shopping experience…
We have a very good shopping experience that day, really thanks to the staff's helpfulness and patience, giving us space and time so we can decide on the color, at the same time really to help when I have questions. Thank you so much! (apologies i missed to get your name but it was a smart tall gentleman)
21 November 2025
Reply from Léo et Violette
Dear Eng Eng Lim,
Thank you for your review.
We are very happy to read that you had a great experience in store.
Thank you again.
Best regards,
Léo et Violette.
Great support at the store in Paris
22 November 2025
Reply from Léo et Violette
Dear Agnes
Thank you very much for your review.
Best regards,
Léo et Violette.
Thrilled with purchases
I purchased two bags on a recent trip to Paris. The store was lovely and the saleswoman very helpful. The bags are so much more elegant than what I would be able to buy in New York at this price point. I love that they have beautiful hardware but no branding. The colors are all understated and classic. I have worn them repeatedly since returning home.
3 November 2025
Reply from Léo et Violette
Dear Karyn
Thank you so much for your nice words.
We are delighted to read that you enjoy your bags.
Thank you again for your visit.
Best regards,
Léo et Violette.
The quality and design of your handbags…
The quality and design of your handbags is most very desirable. Your sales personnel were quite lovely, welcoming and most very helpful
I am delighted with my purchase
30 October 2025
Reply from Léo et Violette
Dear Anita
Thank you for your message.
We are very happy to read that you had a great experience with our sales personnel.
Best regards,
Léo et Violette.
Reply from Léo et Violette
Dear Dara
Thank you very much for your review.
We are delighted to read that you had a good experience with our sales team.
Best regards,
Léo et Violette.
Reply from Léo et Violette
Dear Valentyna
Thank you very much for your feedback.
We are very happy to read that you enjoy your bag and the unboxing experience.
Best regards,
Léo et Violette.
Reply from Léo et Violette
Dear Shelly
Thank you very much for your review.
Best regards,
Léo et Violette.
Beautiful bags
Beautiful bags, great customer service and very quick delivery. Cannot ask for more. Will definitely buy again!
27 October 2025
Reply from Léo et Violette
Dear
Thank you very much for your nice words.
We are very happy to read that you had a positive experience buying on our website.
Best regards,
Léo et Violette.
Duo mini is gorgeous!
Loved visiting the store after finding the brand online. Bought a mini duo in the cocoa color which I LOVE. Salesman was super friendly and welcoming.
23 September 2025
Reply from Léo et Violette
Dear Lyndsey
Thank you very much for your message.
We are delighted to read that you had a pleasant experience buying your Le Mini Duo bag.
Best regards,
Léo et Violette.
Very impressed with Leo et Violette's handbag & customer service.
I was very impressed with Leo et Violette's handbag and their customer service. I received the bag I ordered and while it was beautiful and very well made it was a bit softer than I had hoped for. I followed their very easy return process and within a matter of days I received my refund. I highly recommend both the quality of Leo et Violette's products and their fabulous customer service!
28 August 2025
Reply from Léo et Violette
Dear Vivian
Thank you very much for your message.
We are sorry to read that the bag you received was not the right fit for your needs.
We truly hope you will find delight in another creation from our collection in the future.
Best regards,
Léo et Violette.
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