Léo et Violette Reviews 

1,753
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning handbag designs, noting that the rich leather and overall craftsmanship are exceptionally soft, beautiful, and durable for everyday use. Consumers also deeply appreciate the incredibly helpful staff and the remarkably fast delivery service, which always make every online and in-store purchase completely smooth and pleasant. Some reviewers were not happy with customer service, pointing out poor communication, lack of support, and total unresponsiveness to emails. Additionally, a few people also mentioned frustrating shipping delays, added costs, and unexpected difficulties when trying to process product returns.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the gorgeous contemporary designs and... See more

Quality

Consumers find quality to be a source of delight, frequently praising the exquisite craftsmanship, soft... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently praising attentive, courteous, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising prompt, kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, the bag is stunning. I did a lot of research about quality of construction Leo et Violette had great reviews - I can attest and add to that count. I wanted a bag that would fit a laptop and... See more

Company replied

Rated 5 out of 5 stars

I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I don’t speak French, but was able to speak to a very kind, patient and knowledgeable salesman by the name of Francois when my order was not going through, due to some internet problem... See more

Company replied

Rated 5 out of 5 stars

Delivery from France to USA took 3 days. This even during the holiday season. After watched the review of Tanner Leatherstein. I purchased the my first ever Leo and Violet : Le Duo Shopper. I was... See more

Company replied


Company details

  1. Handbags Shop
  2. Fashion accessories shop
  3. Luggage Shop
  4. Shoe shop

About Léo et Violette

Written by the company

Mon image
Accessoires minimalistes & élégants.
Pensés pour votre quotidien.
Fabriqués en Italie.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,753)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

J'adore mon sac et je pense que la…

J'adore mon sac et je pense que la qualité est absolument incroyable!

22 September 2025
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Reply from Léo et Violette

Merci beaucoup pour votre retour d’expérience positif. Nous sommes ravis d’apprendre que vous appréciez votre sac.

Bien cordialement,
Léo et Violette.

Rated 5 out of 5 stars

I’m absolutely thrilled with Léo et…

I’m absolutely thrilled with Léo et Violette! The design is thoughtful and unique, and the quality is outstanding! Such a beautiful bag!
On top of that, the customer service is truly one of the best I’ve ever dealt with!
This definitely won’t be my last L&V bag! Merci!

2 October 2025
Unprompted review
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Reply from Léo et Violette

Dear Alba

We are delighted to read that you enjoyed your experience with our products and customer service.

Thank you very much for your review.

All the best,
Léo et Violette.

Rated 5 out of 5 stars

Great shopping experience and beautiful bags

The boutique is stunning and the staff were super helpful and friendly. I have since come back and bought more bags :)) Highly recommend and this brand is very underrated.

28 November 2024
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Reply from Léo et Violette

Thank you very much for your message.
We are happy to read that you enjoy your purchases.

Thank you again.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Exquisite craftsmanship equals the in store experience

After owning many luxury name brands at a much higher price tag… I feel embarrassed to admit I over spent because I paid for a name rather than just quality!! Léo et Violette has impressive quality & gorgeous styles,
I AM A HUGE FOREVER FAN!

30 August 2025
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Reply from Léo et Violette

Thank you very much for your very positive feedback.

We hope to have the chance to see your name again in futur orders.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

I got two bags and the product design…

Amazing products
I got two bags and the product design and quality exceeds my expectations. Bags are designed practically and easy to use.

Salesman was very helpful too.
I wish I could buy in India :)

30 August 2025
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Reply from Léo et Violette

Thank you very much for your feedback.
We are delighted to read that you enjoy your purchases.

Best regards from Paris,
Léo et Violette.

Rated 5 out of 5 stars

Stopped in, great service & exquisitely crafted bags at very reasonable prices

What was GREAT about Leo and Violette? The location. Customer service. Craftsmanship. Beautiful bags. YES, but have you seen the new line up? A self closing clasp? Revolutionary mechanics, understated elegance...Leo and Violette!

6 September 2025
Unprompted review
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Reply from Léo et Violette

Thank you very much for your nice words.
We are delighted to learn that you had a great experience with our products.

Best regards,
Léo et Violette

Rated 5 out of 5 stars

Excellent and fast shipping to US

Excellent and fast shipping to US. Packaged very nicely and made a very nice presentation.

This was my first purchase, and I would not hesitate ordering from this company again.

26 August 2025
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Reply from Léo et Violette

Dear,
Thank you very much for your purchase and review.
We hope you will love your product for many years to come.

Best regards,
Léo et Violette

Rated 5 out of 5 stars

Great bags and beautiful shop.

Just picked up the Le Gianni crossbody from @leoetviolette in Paris ✨ The leather is smooth, the design is minimal + timeless, and it fits all my essentials without being bulky. Had a little wait in-store (first day back after holiday 😅) but the staff were super sweet. When I got home, I couldn’t stop thinking about the Le Duo Bucket, so I ordered it online too. Obsessed with their bags — they look and feel so luxurious 🤍 Highly recommend!

26 August 2025
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Reply from Léo et Violette

Thank you very much for your review.
We are very happy to read that you had a very positive experience with our products and staff.

Best regards,
Léo et Violette

Rated 1 out of 5 stars

Poor Craftsmanship - Avoid

Purchased the Le Marcia in mid May of this year. By end of August stitching is coming loose and threads are visibly coming apart on handle.

Contacted L&V customer service to ask for an exchange or refund and they refused, instead, insisting on a repair. It seems crazy to me that a mid-luxury priced item should require repair after such a short period and moderate use. Obviously poor quality work.

Very disappointed and would urge others to purchase elsewhere - not worth the money.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Le Duo Bucket in Sand

I loved the fact that the lining is leather too as many other brands use some sort of micro fibre lining and coat the outside leather with a plastic coating. Well done with this model.

22 August 2025
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Reply from Léo et Violette

Thank you very much for your order and your feedback.

Best regards,
Léo et Violette

Rated 3 out of 5 stars

Misleading Product Info – Bag Doesn’t Close with iPad Inside

The bag looks beautiful, feels nice to the touch, and has a luxurious interior. HOWEVER, I realised that I cannot close the bag when I place my 11” iPad Air inside. On the website, it states that the bag holds an 11” iPad, and the video shows someone placing the iPad in and then locking the bag. But on closer inspection, the video is cut between inserting the iPad and locking the bag — which makes me suspect the iPad was removed before the bag was locked.

I am very disappointed, as I purchased this bag specifically to carry my iPad for casual work use. For this reason, I can only give 3 stars. The product page really needs to provide more accurate and transparent information.

Update:
This is their Le Duo Bucket Bag. After my review, the brand sent me a WhatsApp video showing an uncut demonstration with a black bag, where an iPad did fit and the bag could be locked. However, when I tried with my burgundy version, it still could not close — the iPad blocked the lock. I sent them my own video showing the issue, but they only blue-ticked my messages and have not responded for over a week.

I really liked their branding and the look of their bags, but I didn’t expect this disappointment after purchasing my first bag from them. Their non-response has been a real turn off. A premium-priced brand should stand by their claims and address customer concerns properly.

31 July 2025
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Reply from Léo et Violette

Dear
Thank you for your message and recent order.

We just sent you by email a video without any editing that this bag can fit an iPad 11inch of 2024.

We have absolutely no intention of misleading our customers and would never edit a video if the product we try to fit inside does not actually fit.

It is tight but it does fit.

Thank you again for your order.

Best regards,
Léo et Violette

Rated 3 out of 5 stars

The bags are just ok for the price.

The bags are ok for the price. To be honest, they don't look premium for the price. They can do better with their hardware and designs. The customer service was good though. I will be returning the bag.

4 August 2025
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Reply from Léo et Violette

Dear
Thank you for your message and feedback.
We are sorry to read that you were not fully satisfied with your order.

We can confirm the refund has been issued.

Best regards,
Léo et Violette.

Rated 4 out of 5 stars

The Bag itself is just exquisite

The Bag itself is just exquisite. Smooth, elegant, and very light weight which surprized me!
The reason why I'm giving 4 stars is that the packaging is flimsy and I received my bag with a slight dent on the back of the bag which I'm assuming happened while the bag was in transit. I expected to receive my bag in pristine condition so this was disappointing.

30 July 2025
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Reply from Léo et Violette

Dear

Thank you for your detailed feedback.
We are sincererly sorry about the dent that happened during the transit. Please don't hesitate to send us a picture at contact@leoetviolette.com and we can give you care instructions to treat it.

Thank you again for your order.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Friendly staff

All the staff we met were very friendly. They greeted us with big smiles! We spent quite a long time deciding but the staff showed patience and provided every possible support we need. We had a great time in the store!

5 July 2025
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Reply from Léo et Violette

Than you very much! Very happy to read that you had a great in store experience.

Best regards,
Léo et Violette.

Rated 4 out of 5 stars

A Smooth Purchase Process

I had a very smooth and pleasant experience throughout the entire purchasing process. Everything from the service to the tax refund procedure was handled so efficiently that it felt seamless. In fact, the process was so flawless that I didn’t double-check the item thoroughly at the time.

Unfortunately, after returning home, I noticed that a small section of the leather was damaged. It was disappointing to discover this after such a perfect shopping experience.

30 May 2025
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Reply from Léo et Violette

Thank you for sharing your feedback with us. We're pleased to hear that your shopping experience and our service met your expectations, including the efficient tax refund process.
We're sorry to learn about the leather damage you discovered after returning home. We understand this was disappointing, especially after such a smooth transaction.
We'd like to let you know that we are avaialble to disccuss this situation further with you by email at contact@leoetviolette.com

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

This is my second purchase

This is my second purchase. The delivery was fast as always, and the quality is always top notch!

27 May 2025
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Reply from Léo et Violette

Thank you very much for your loyalty with our brand - very happy to read that you enjoy your new purchase :)

Rated 5 out of 5 stars

Thank you

Thank you, the bag is beautifully made and arrived in perfectly package. Will order more nice bags from this company again.

26 May 2025
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Reply from Léo et Violette

Thank you very much :)

Rated 2 out of 5 stars

The delivery has been waited too long…

The delivery has been waited too long because of the out of stock of Le Gina. It was almost a month time. The goods inside were packed properly however the box used outside was not good enough. It was like a recycle box.
It was expected a cloth shopping bag as a complimentary gift but in return it was an envelope. About the goods quality, the bag edges could be better and I am quite concern the bag buckles would be oxidation easily.

23 May 2025
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Reply from Léo et Violette

Dear
Thank you for your message and your feedback about your experience.

We are sorry about the long waiting time for the delivery. As indicated when placing your order, Le Gina ivory was in pre-order, so this is why the order could not be dispatched instantly.

Regarding the buckles : all our pieces are made in stainless steel with a very strong PVD finish, so you have absolutely no worry about the metal pieces.

Thank you again for your order.

Best regards,
Léo et Violette

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