Leonidas Kensington Reviews 

464
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the chocolates, often describing them as delicious and the best they have ever tasted. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders promptly and sometimes even the next day. Reviewers also appreciate the excellent service, noting the ease of ordering, clear communication, and well-packaged products that arrive in perfect condition. However, some customers mentioned issues with poor communication regarding delivery and that the outer box was sometimes crushed in transit. Additionally, a few people felt that the chocolate fillings were too similar, despite the overall high quality.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the excellent quality and delicious taste... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent quality of the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and speedy delivery... See more

Service

Consumers consistently report positive experiences with the service, often describing it as excellent and... See more

Order

Reviewers highlight positive aspects of the ordering process, consistently describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company replied

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Company replied

Rated 5 out of 5 stars

These chocolates are Christmas presents, and have not yet been tasted. The outer box was crushed in transit, but the actual boxes of chocolates inside were undamaged. A box of Leonidas chocolates... See more

Rated 5 out of 5 stars

I have been buying Leonidas chocolates for my wife for 50 years - initially in Belgium, then France, Germany, the Netherlands, Greece, Italy and Spain, and if course London. She still loves me so you... See more


Company details

  1. #11 of 37 best companies in Chocolate shop
  2. #9 of 23 best companies in Chocolate Artisan
  3. #6 of 11 best companies in Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

464 reviews

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4.8

All reviews

(464)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb

Seller is always speedy,products are extremely well packaged and chocolates divinely delicious.

27 May 2025
Rated 5 out of 5 stars

I bought the Neapolitan box … ...

I bought the Neapolitan box of mini-chocolate bars to have with our Special coffees and Biscoff biscuits, either on our own or with friends, when they visit. They are excellent in range of flavours, in the box. Also. on reading the (supplied) mini-brochure, their range looks enticing. I will certainly be buying from these people again.

27 May 2025
Rated 1 out of 5 stars

Smashed Easter Egg

The chocolate was okay, but the egg was smashed.
Not ideal, as it was a gift. I bodged an attempt at repairing it myself
You'd think a company that sells Easter eggs online would be able to package their product sufficiently. I know the website has a disclaimer, but tightly wrapped bubble wrap meant there was no 'give' from knocks to the base.
Scrunched-up paper, paper-shreds or polystyrene noodles/nuts would be a better alternative. Better still, an egg shaped box/cradle, which would cost pennies.
Please listen to your customers and take this on board.
Personally, I wont buy again until you remedy this.

16 April 2025
Unprompted review

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