Leonidas Brighton Reviews 

Reply from Leonidas Brighton

Jun 6, 2025

Thank you so much for your kind review, Shaun! We’re delighted to hear that your wife has been enjoying our chocolates and that you decided to give them a try yourself. We’re glad the leaflet came in handy — sounds like you’ve got your next order already planned! 😊

We truly appreciate your support and look forward to delighting you both again soon.

Warm regards,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Jun 6, 2025

Thank you so much, Kenneth! We’re thrilled to hear you enjoyed the chocolates and appreciated the prompt delivery. We hope to welcome you back soon for more sweet treats! 🍫✨

Leonidas Customer service team

Reply from Leonidas Brighton

Jun 5, 2025

Dear Dr. Geeson,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service, delivery, and selection. It means a lot to us to know we met your expectations. We look forward to serving you again soon!

Warm regards,
Leonidas Brighton customer service team

Reply from Leonidas Brighton

Jun 3, 2025

Dear Lisa,

Thank you for taking the time to share your feedback.

We’re sorry to hear that our Frozettes didn’t meet your expectations in terms of sweetness and pricing. Our recipes are crafted with high-quality Belgian chocolate and carefully selected ingredients, which may result in a richer flavour.

That said, your opinion matters — and we genuinely appreciate honest input like yours, as it helps us continually refine our products. We hope you'll consider trying one of our other ranges with a lower sweetness profile — or visit one of our boutiques, where our team would be happy to guide you to a flavour that better suits your taste.

Thank you again for sharing your thoughts.
Warm regards,
Customer Experience Team

Reply from Leonidas Brighton

May 10, 2025

Dear John,

First of all we email and try to call you but no answered yet!!!

Thank you for your feedback, and we’re very sorry to hear that you feel you haven’t received your order.

We’ve checked our records, and according to Royal Mail tracking, your order placed on 13th December 2024 was successfully delivered the following day (14th December) to your address via their 24-hour tracked service — even though you originally selected a 48-hour option. We upgraded the service at no extra cost to ensure quicker delivery during the busy season.

Here is a summary of the tracking history for your reference:
• 14 Dec, 11:55 – Delivered by Lincoln DO
• 14 Dec, 07:49 – Out for delivery
• 13 Dec, 18:52–19:17 – Processed through Gatwick & Sheffield MCs

If you believe there has been an error or if the parcel was not received despite the tracking status, please don’t hesitate to contact us at info@leonidasbrighton.co.uk — we’re here to help and happy to look further into the matter.

We hope to resolve this for you as soon as possible and improve your experience with us.

Kind regards,
Leonidas Brighton

Reply from Leonidas Brighton

May 7, 2025

Thank you so much, Dr. Perry!
We’re absolutely delighted to hear how much you enjoy our chocolate selection. It’s always our aim to deliver both quality and speed, so we’re thrilled to know your treats arrive just when you need them. We truly appreciate your kind words and continued support!

— The Leonidas Brighton Team

Reply from Leonidas Brighton

May 5, 2025

Dear Carson,
Thank you so much for your kind words! We’re delighted you were happy with our customer service — we look forward to serving you again soon!
Leonidas Brighton

Reply from Leonidas Brighton

May 4, 2025

Thank you so much, Ho-Ming! We’re thrilled you enjoyed the packaging and the little extras — we love surprising our customers. Hope to see you again soon!
Leonidas Brighton
Customer Service team

Reply from Leonidas Brighton

May 3, 2025

Thank you, Gill, for the wonderful 5-star review!
We’re so glad you enjoyed the quality of our chocolates and that your order arrived quickly and in perfect condition. We truly appreciate your support and look forward to serving you again soon!
Leonidas Brighton team

Reply from Leonidas Brighton

May 2, 2025

Thank you so much, Dimitra, for your wonderful 5-star review! We’re delighted to hear you were happy with both the quality and our customer service. It was our pleasure to make sure your order was packed properly for the hot weather. We truly appreciate your support!

Best wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

May 2, 2025

Thank you so much, Lauren, for your kind 5-star review! We’re glad we could quickly sort out the delivery address issue for you. Your support means a lot to us, and we’re always here to help if you need anything else.

Best wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

May 1, 2025

Thank you so much, Chell, for this fantastic review! We’re thrilled to hear you enjoyed the chocolates and were happy with the packaging and freshness. It means a lot to us that you chose to order from Brighton official store .
We look forward to treating you again soon — thank you for the high recommendation!

Best wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 29, 2025

Thank you so much for the lovely review, JE Rimmington! We’re so glad to hear that you found the ordering process easy and the shop pickup convenient. We’re also happy you could take advantage of our Easter chocolate offers—half-price treats are always a bonus! We hope to welcome you back again soon.

Warm wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 29, 2025

Thank you, Debbie, for your continued support and the wonderful review! We’re so pleased to hear you enjoyed the chocolates and were happy with the assortment, packaging, and delivery. It means a lot to us to have loyal customers like you. We look forward to serving you again soon!

Best regards,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 28, 2025

Hi Daniela,

Thank you so much for your lovely review!
We’re delighted to hear that you were happy with both the quick service and the easy online ordering experience.
It’s wonderful to know you enjoyed the chocolates too — we truly appreciate your kind words and support.

We look forward to serving you again soon!

Best regards,
Leonidas Brighton Customer Service Centre

Reply from Leonidas Brighton

Updated Apr 29, 2025

Hi Florence,

Thank you for your feedback.
We would like to take this opportunity to clarify the situation regarding your order.

You placed your order on our website on the afternoon of 17th April, after our Easter dispatch cutoff time, which was clearly mentioned on our website along with the last recommended order dates for Easter deliveries. Despite this, understanding it was likely an Easter gift, we made an extra effort to prepare your order immediately for dispatch.

However, the 18th of April was Good Friday, followed by Easter weekend (Saturday, Sunday, and Easter Monday on 21st April).
As delivery services do not operate over these public holidays, it was not possible for any courier company to deliver during this time — a situation that was also highlighted on our website.

On 22nd April, the first working day after the holiday, a DHL driver attempted delivery. However, you were not at home, and DHL sent you an email (proof below) to rearrange delivery:

“Hello Team
This email is regarding the delivery to XXXX.
A delivery attempt was made by our Driver but there was no one at the delivery address and no answer on the phone. Kindly call us on 0207 880 1000 and select Option 2, then Option 2 again to speak to a member of our team to re-book the re-delivery, or you can reply back on this email if you would like this to be re-delivered or returned back.
Thanks,
Kind regards”

You later contacted us by phone, and as advised, you arranged a re-delivery directly with DHL.
Your order was then successfully delivered on 24th April 17:30pm in they system information

We are working Royal Mail and DHL and every customer choose they preferred delivery option on check out

If you are not home on delivery time it’s your responsibility to rearrange your delivery day and time it’s common for everyone.

Considering this, your order was delivered in less than three working days (not counting public holidays), which is a normal and reasonable timeframe.
Given that delivery services were closed for the holidays and a first delivery attempt was made promptly after Easter, there is no valid reason for a refund!

Finally, we would like to clarify that the tracking information mentioning Arizona was simply a display error from DHL’s system nothing belong to our company website — your parcel was always in the UK and never left the country.

We take pride in doing our best for every customer, even under challenging circumstances, and we regret that you feel disappointed despite our efforts.

Best regards,
Leonidas Brighton
Customer Service team

Reply from Leonidas Brighton

Apr 27, 2025

Hi London Mum,

Thank you for your feedback — we’re very sorry to hear about your disappointment.
As we clearly mention on the product page, due to the fragile nature of some items,
“we strongly recommend collection from our Brighton store whenever possible. When collection isn’t an option, we always carefully pack and dispatch orders to ensure they leave us in perfect condition. However, Leonidas Brighton cannot take responsibility for any damage that may occur during delivery, as this is unfortunately outside of our control.”

Please also rest assured that we would never intentionally try to hide any damage — we are transparent about the fragility of these items on the product page.
We also noticed that you did not contact us directly about your order before leaving your review. We encourage all customers to reach out to us first, so we have the chance to help resolve any issues quickly and directly.
Best regards,
Leonidas Brighton
Customer Service team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Anne,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the mini Easter eggs didn’t meet your expectations, especially as you usually enjoy Leonidas chocolates.

Our Easter eggs are actually one of our most popular selections each year, and this year’s range featured 22 new recipes and 22 different fillings that were very well received by many of our customers. That said, we understand that taste is personal, and we’re sorry this particular selection wasn’t to your
We hope to welcome you back soon with a selection more suited to your taste.

Kind regards,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Anthea,
Thank you so much for your wonderful 5-star review! We’re delighted to hear your friend enjoyed her birthday chocolates—and even more so that they’re her favourites! It’s great to know you enjoyed creating your own selection and that delivery was smooth. We really appreciate your kind words and hope to serve you again soon.
Best wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Jan,
Thank you so much for your lovely 5-star review! We’re thrilled to hear you love the shop and that your delivery arrived quickly. We really appreciate your support and hope to welcome you back soon!
Warm regards,
The Leonidas Brighton Team