Letang Auto Electrical LTD Reviews 

595
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers had a great experience with this company. Customers frequently praise the highly competitive prices, excellent product quality, and exceptionally helpful support team that consistently goes above and beyond expectations. Many people note that the online ordering process is remarkably straightforward, and items typically arrive quickly and securely packaged without any damage. However, some customers also noted frustrating delays with delivery services, missing tracking details, and ongoing difficulties in getting timely updates regarding their pending orders. A few reviewers experienced unexpected stock issues, sudden price changes, or communication gaps when attempting to reach customer support to resolve these shipping problems.

What people talk about most

Product

Clients share positive opinions on product, highlighting great prices, competitive costs, and items arriving... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as experiences vary significantly. Many... See more

Service

Consumers find service to be positive, highlighting efficient installations and helpful staff. Reviewers... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Price

People report positive experiences with price, consistently highlighting great deals and competitive quotes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was good apart from one area. Ordered and received notice it was being processed. Then received notice it was cancelled. No information why. I had to call to find out. It was becaus... See more

Rated 5 out of 5 stars

Dan fixed my diesel heater on very short notice and didn't charge any extra fee. Within 15 minutes he found the issue (air bubbles in the pipe that feeds the pump with diesel + pump is getting old) an... See more

Rated 5 out of 5 stars

After being let down by another online store for same product who then took money then said not in stock till September. Contacted Dan , who said yes in stock can either fit or post I was onl... See more

Rated 5 out of 5 stars

I read previous reviews before ordering! Dan beat the opposition on price by a good amount and arranged a delivery to suit me and was spot on with the time. Has also since responded to a technical que... See more


Company details

  1. #17 of 19 best companies in Vehicle Parts Market
  2. #7 of 7 best companies in Auto electrical service
  3. #58 of 60 best companies in Vehicle Parts Shop
  4. #57 of 60 best companies in Vehicle Repair

Written by the company

We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales


Contact info

3.9

Great

TrustScore 4 out of 5

595 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(595)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Advice willingly given

I contacted LAE Ltd about installing a pivot arm towbar onto my new Fiat Ducato van. Dan went out of his way to answer my numerous questions and provide a quote. In the end I regretfully had to find an engineer closer to home but I would certainly recommend him as he was so ready to help

12 February 2025
Unprompted review
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Great service

I have had the best service and support you could possibly give. Thank you very much.

10 February 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Great company

Great product , communications and value for money

31 January 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Good communication

Good communication and honesty that the part was not in stock and a revised estivated delivery date given.
A little miffed that parts were only sent 2nd class Royal Mail 2nd class despite relatively high postage cost.
All in all a good experience at a substantially discounted price. Parts were packed well.
Would use again.

5 February 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

This company is absolutely spot…

This company is absolutely spot on.....communication is second to none. I have ordered previously from them and can honestly say they are brillant.

14 January 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Always a pleasure, and many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

They got in touch to make sure I…

They got in touch to make sure I ordered the right parts and when it happened to have made a mistake they helped me to return and find the right parts for me

6 January 2025
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks hope you shop with us again soon.

Rated 5 out of 5 stars

Resolution

After some consultation our issue was effectively resolved. Not an issue with the company but the Royal Mail
Thank you for resolving so quickly

13 December 2024
Unprompted review
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Great to know that all was sorted for you, hope to see you visit us again soon, many thanks

Rated 5 out of 5 stars

Great service ,great communication

Great service ,great communication

20 November 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many thanks, hope to see you shop with us again soon, we aim to keep our customers updated from point of purchase to delivery.

Rated 5 out of 5 stars

Brilliant service from customer…

Brilliant service from customer services. The item I ordered and paid for became out of stock. I left the order live and customer services said they would send the item out as soon as stock was replenished, and that is exactly what happened in two weeks! Best price also! Brilliant😁

3 September 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

We aim to offer the best quality customer service to ensure that all of our customers are happy with us and their new purchases.

Rated 5 out of 5 stars

very friendly

very friendly , helpful service, will definitely use again

5 November 2024
Letang Auto Electrical LTD logo

Reply from Letang Auto Electrical LTD

Many many thanks hope to see you again soon

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