Let's Get Moving Reviews 417

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional service, noting that the staff is often on time, courteous, and meticulous in their work, making the moving process smooth and stress-free. Many people were impressed by the expert skill and knowledge of the crew, describing them as professional, well-prepared, and dedicated to making the transition easy. However, some people were dissatisfied with various aspects, including the company's communication, the size of the moving truck, and the lack of proper equipment or training for the staff. There were also concerns about unexpected charges, damaged belongings, and the slow pace of work, leading to longer moving times and increased costs.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Staff

Users describe ambiguous interactions with staff, with some customers praising the politeness,... See more

Product

Reviewers express significant dissatisfaction with the handling and condition of their belongings, with many... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected charges and a lack of clarity regarding... See more

Location

Customers consistently note negative experiences with location, citing issues with movers getting lost or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let Us Move was very successful. They were on time, courteous and they packaged our belongings well. Everything went smoothly, including the quote, the final moving date and the process in general.

Rated 5 out of 5 stars

Thank you to everyone at Let's Get Moving for the excellent service provided to me on July 28, 2025, and throughout the entire moving process within the Toronto area. From booking and confirmation to... See more


Company details

  1. Removals company
  2. Removals Service
  3. Moving Supply Shop
  4. Piano moving service
  5. Storage facility

Written by the company

Welcome to Let's Get Moving, one of Canada's top-rated moving and logistical service providers! We pride ourselves on our unwavering commitment to exceptional customer service and seamless relocations, regardless of scale or complexity. Our Premier Services Include: Residential Moving: Safely move your precious belongings to your new home. We handle everything from studio apartments to sprawling estates, ensuring a stress-free transition for families and individuals. Commercial Moving: Relocating your business? Our expert team ensures minimal downtime, allowing you to maintain productivity. We cater to everything from small offices to large corporate setups. Packing Services: Our meticulous packing professionals use high-quality materials to protect your items, ensuring they reach their destination in the same condition they left. Storage Solutions: In between moves or looking for a safe space for your items? Our secure storage facilities offer short-term and long-term options, catering to all your storage needs. Junk Removal: Declutter and rejuvenate your space. Whether you're moving out or simply refreshing your current location, our junk removal service ensures you're left with a clean slate. Dive into our TrustPilot reviews and see for yourself why Canadians across the nation trust 'Let's Get Moving' for all their moving and logistical needs. Join our community of satisfied clients and experience a hassle-free move today!


Contact info


3.7

Average

TrustScore 3.5 out of 5

417 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I move a lot so I tried this company…

I move a lot so I tried this company from a recommendation from my friend. Perfectly on time and without any issues! They even dropped off a few items at another location and wrapped my items for storage!

13 July 2024
Unprompted review
Rated 1 out of 5 stars

Reviews are definitely forced

Let's Get Moving Hamilton...reviews are definitely fake or forced. We were bullied into giving a 5 star review or our furniture would not be unloaded at the end. Company was 2 hours late and heavily overcharged us. What they do is give you the final amount (over double what they quoted us) and spring it on you to pay before unloading the most expensive item...they also gave us a form to sign, that states you will not give a bad review and will rate 5 stars. When we said we wouldn't sign, they said they would not unload the rest of our furniture. After much arguing (over an hour) and our refusal to sign the forced 5 star, we paid the amount we didn't initially agree to, they unloaded it but harassed me with phone calls for months afterwards to not write a bad review.
Edit; I'm not using my name because I'm actually frightened of this company. And yes, you DID try to force a 5 star by not returning my items. OWN IT.

28 July 2023
Unprompted review
Let's Get Moving logo

Reply from Let's Get Moving

Hello Rain Shine,

we are truly sorry for the experience you had with LGM Hamilton in 2023.

Rest assured, our services have improved since that time and we are always taking proper steps and actions to ensure improvement are constantly being made.

Forcing anyone to sign a document before offloading items is not an accurate representation of how we do things, nor is it how we should ever be operating.

We cannot find you in our system, and ask that you reach us at: customerservice@letsgetmovinggroup.com or at 1877-460-2929 ext 820.

We look forward to hearing from you soon.

LGM HAMILTON

Rated 5 out of 5 stars

5-Star Experience!

I had a 5-star experience with Let’s Get Moving. The 2 movers who helped me were quick, safe and friendly, all while respecting my belongings and space. There were no hidden costs, and they even offer a discount if you pay with cash. I will 100% use Let’s Get Moving for my next move.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

It was so easy!

I used Let's Get Moving twice in 2 weeks and both times they were great. Both moving crews were very personable, professional and just nice guys. Can't say enough about them. Both times they were on time and ready to go. Both times they were fast, careful and very efficient. They know how to pack a truck, and a storage space. The rates are very reasonable. I would definitely recommend them.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

…Best Moving Experience

Lets get moving did my packing and move. From start to finish it was excellent. The crew worked very fast and were very careful moving items not to scrstch walls ect. Very knowledgable in disassembly and reassembly. I would reccommend this companly. If you want a good move, this is the company to call. Prompt and very professional.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Best moving company in town

I had a couple of bad experiences with moving companies in the past.
Let’s get moving was totally different, they are very professional and take care of everything from start to finish.
Their prices might be a little steep but it’s worth the price.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

I used let's get moving this past month

I used let's get moving this past November to move from my Town house to our new home. I cannot say thank you enough for the professionalism, and great work done during the move by the folks from let's get moving. Moved all my boxes, disassembled the beds and reassembled them at the new place. The move started around 9am and was done by 1pm.
I have read and heard about nightmare moves stories. All I can say is that mine was flawless. Will I use let's get moving again? Absolutely. Can only hope they will sustain that same level of service.

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Very happy customer here

Very happy customer here! It was very fast. They called before they came like they said they would. They arrived in the time frame I was told. And they were done within about 4 hours. I was also very impressed with the fact they do local moves. I moved less than 2 km. Very few moving companies do that! They were very careful with my belongs (and I have a lot of antiques). Nothing broke or even got scratched!n Very very pleased and I will be keeping your name in my contact list for next time.

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly efficient

Incredibly efficient, polite, professional and hard working. Arsh, Juan and Jose worked flawlessly as a team. Like poetry in motion. Highly recommend.

17 December 2023
Unprompted review
Rated 2 out of 5 stars

Be careful when the moving company demands payment before the day is done

We booked Lets get Moving because of their confidence in so many great reviews - however we learned that their service is not so great. The day of our move went fine until one hour before they were done, they demanded payment by e-transfer immediately, without any invoice or review of services. Earlier in the day, in their haste to move furniture, they did damage the stones at our entrance but they immediately called their office and confirmed a $400 credit for the damage. When payment was demanded they advised that the credit would follow later. This did not happen and their sales office denied that any such agreement was made. Be careful when the demand for payment is made before their day is done,

8 November 2023
Unprompted review
Let's Get Moving logo

Reply from Let's Get Moving

Hello Doris.

Thank you for taking the time to share your experience. We genuinely appreciate all feedback, as it helps us improve and address concerns directly.

We’re glad to hear that the move itself went smoothly overall, but we’re truly sorry to learn about the frustration you experienced regarding the payment process and the damage at your entrance. That is certainly not the experience we aim to provide. Our standard procedure is to be transparent about payment timing and to clearly document any credits, damages, or adjustments so there is no confusion for our customers.

Regarding the damage you mentioned, we take responsibility for any issues caused during a move very seriously. If a credit was discussed on the day of service, it should have been properly documented and honored. We understand how upsetting it can be to feel that an agreement was not followed through, and we regret the miscommunication that occurred.

We would very much like the opportunity to review this matter in detail, including the notes from the moving team and office communication, to ensure it is handled fairly and appropriately. Please reach out to our customer care team directly with your move details so we can look into this further and work toward a resolution.

Please reach our customer support team at 1877-460-2929 ext 820 or via email at: customerservice@letsgetmovinggroup.com

Your feedback is important to us, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Sam and Iman made our moving really…

Sam and Iman made our moving really easy and fast and they were very professional with no damage

Always recommend them

2 December 2023
Unprompted review
Let's Get Moving logo

Reply from Let's Get Moving

Dear Reza,

Thank you for your kind words about Sam and Iman. We're glad they made your move smooth and stress-free. Your recommendation is greatly appreciated!

Best regards,
Let's Get Moving Team

Rated 5 out of 5 stars

Sam and Zamary and Sohrab did a great…

Sam and Zamary and Sohrab did a great job for my moving , fast and professional, really recommended

3 December 2023
Unprompted review
Let's Get Moving logo

Reply from Let's Get Moving

Dear Susana,

We're thrilled to hear that Sam, Zamary, and Sohrab provided a fast and professional moving experience. Thank you for recommending us!

Best,
Let's Get Moving Team

Rated 5 out of 5 stars

Fast and friendly service!

I recently had the pleasure of working with Let’s Get Moving - Toronto Movers for my recent move, and I cannot express enough how impressed I am with their exceptional service. From start to finish, the entire process was smooth, stress-free, and handled with the utmost professionalism.

The team at Let’s Get Moving - Toronto Movers demonstrated a high level of expertise and efficiency. They arrived on time, well-prepared with all the necessary equipment, and immediately got to work. The movers were not only skilled but also courteous and respectful, making the entire experience pleasant and enjoyable.

One aspect that truly stood out was their attention to detail. The team took great care in packing and handling my belongings, ensuring that everything arrived at my new home in perfect condition. Fragile items were expertly wrapped and secured, showcasing the company's commitment to the safety of my possessions.

Communication throughout the process was excellent. The staff at Let’s Get Moving - Toronto Movers were responsive to my inquiries, providing clear and concise information about the moving timeline and logistics. This level of communication helped alleviate any concerns I had, contributing to a stress-free moving experience.

The pricing structure was transparent, and there were no hidden fees or surprises. I appreciated the honesty and integrity displayed by Let’s Get Moving - Toronto Movers, which set them apart from other moving companies I have worked with in the past.

In conclusion, I wholeheartedly recommend Let’s Get Moving - Toronto Movers for anyone in need of a reliable and professional moving service. Their commitment to customer satisfaction, attention to detail, and overall efficiency made my move a positive and memorable experience. I will undoubtedly turn to them for any future moves and recommend them to friends and family without hesitation. Thank you, Let’s Get Moving - Toronto Movers, for making my move a seamless and enjoyable process!

10 November 2023
Unprompted review

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