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LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. #28 of 176 best companies in Insurance broker
  2. #5 of 139 best companies in Insurance company
  3. #20 of 55 best companies in Life Insurance Agency
  4. #6 of 14 best companies in Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,618)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Felt pressure to sign

Felt pressure to sign

24 February 2026
LetsGoCover logo

Reply from LetsGoCover

We’re sorry to read your comments and take feedback of this nature very seriously. We are committed to ensuring that all customers are given clear information, sufficient time, and the space to make informed decisions without any undue pressure.

If your experience did not reflect that standard, we would like to understand what happened.

Please contact us directly so we can review the matter in detail and address any concerns appropriately. Your feedback is important in helping us maintain the right standards of customer care.

customerservices@letsgocover.co.uk
020 3800 0838

Rated 5 out of 5 stars

1st class service.

1st class service.. very very nice polite and experienced young man on the phone

24 February 2026
LetsGoCover logo

Reply from LetsGoCover

We’re so happy to hear this — thank you for taking the time to let us know.

Rated 5 out of 5 stars

The member of your staff was able to…

The member of your staff was able to dal with myself and my wife efficiently and met our needs for the correct life policies for use both and am pleased to recommend your company
Leonard Loveday
24 February 2026

23 February 2026
LetsGoCover logo

Reply from LetsGoCover

We’re pleased you’re happy with the results. Thanks for your review!

Rated 5 out of 5 stars

The let’s Go Cover policy experience .

Sam from Let’s Go Cover who helped me to set up my policy was very helpful, he gave me time to choose the right police for me and he explained to me everything I needed to know before I agreed to go ahead.

23 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for your kind words — we truly appreciate your support!

Rated 5 out of 5 stars

Happy to go with Lets Go Cover

Lets Go Cover is user-friendly, plain speaking, informative, polite and friendly. The Broker really knew how to help and told me what I needed to know.

20 February 2026
LetsGoCover logo

Reply from LetsGoCover

We’re delighted you’re happy with our service. Thanks for your support!

Rated 5 out of 5 stars

Really helpful and friendly.

Really helpful and friendly.

Explained everything really clearly & took the time to get me the best deal for my cover.

18 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your kind words, we’re glad to hear that you had a good experience with our service.

Rated 5 out of 5 stars

Made me feel at ease five star service

Maxi was very respectful explained everything to me in a way I could understand found me just what I wanted. He was chatty and put me at ease.

18 February 2026
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Reply from LetsGoCover

Thank you for your kind words, we’re glad to hear that you had a good experience with our service.

Rated 5 out of 5 stars

I found it very helpful experience no…

I found it very helpful experience no pushing me into buying something I didn't want Philip Henderson was very knowledgeable and sorted my cover very quickly.

16 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our clients.

Rated 1 out of 5 stars

Liam who delt with me and helped me get…

Liam who delt with me and helped me get set up was amazing and so friendly he is a great asset to his company so thank you very much Liam

16 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your kind words and endorsement, we’re happy to hear that you’ve found our team’s work to be valuable.

Rated 5 out of 5 stars

Reece was extremely helpful and…

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rushed and was able to carefully consider my options and what was the best for me. He was very respectful going through the medical questions. A lovely person to talk to today.

16 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your kind words, we’re glad to hear that you had a good experience with our service.

Rated 5 out of 5 stars

I spoke to Reece Childs who sorted out…

I spoke to Reece Childs who sorted out my new life insurance policy. Very kind and patient and such a good telephone manner. He explained everything clearly and let me know the next steps. He really is a credit to the company and I can’t thank him enough for his time and knowledge.

13 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for such a great review, we’ll do our best to continue delivering the high-quality experience you’ve come to expect.

Rated 5 out of 5 stars

Huge thanks to Jake Williamson at…

Huge thanks to Jake Williamson at LetsGoCover! He was very helpful with my life insurance policy and kept me updated every step of the way. Great communication and very professional. 5 stars!

11 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our clients.

Rated 5 out of 5 stars

Maxie was great

Maxie was great, very helpful and patient and it was refreshing not to feel like I was getting the hard sell. He helped me get a cheaper premium than I had previously and with more comprehensive cover, very happy with the service, would recommend!

11 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for such a great review, we’ll do our best to continue delivering the high-quality experience you’ve come to expect.

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