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LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. #28 of 176 best companies in Insurance broker
  2. #5 of 139 best companies in Insurance company
  3. #20 of 55 best companies in Life Insurance Agency
  4. #6 of 14 best companies in Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(3,618)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend

Representative was clear, polite understandable, friendly and professional.

10 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for your kind words — we truly appreciate your support!

Rated 5 out of 5 stars

Reece ver professional

Reece was very clear, straightforward, not pushy. It was a pleasure to deal with and a very straightforward process. Thank you very much, very happy, I would totally recommend!

9 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your lovely feedback. Our team really appreciates it.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The advisor Jake took the time to explain all the life insurance options clearly and helped me choose a policy that suited my needs and budget. The whole process was straightforward, and I never felt pressured into making a decision. Customer service was friendly, professional, and very helpful throughout. I now feel much more secure knowing my family is protected. Highly recommended.

4 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our clients.

Rated 5 out of 5 stars

Jake was fantastic!

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed and took the time to explain our options clearly, giving us space to consider everything properly. It was a smooth and reassuring process, and he was a pleasure to deal with. We would highly recommend him.

6 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for your kind words — we truly appreciate your support!

Rated 5 out of 5 stars

Very happy …

Very thorough with questions to ensure correct policy is given for correct amount of time and money. Very happy with their conversation and conduct whilst on the phone.

6 March 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback!

Rated 5 out of 5 stars

Krupa Patel :)

I work for an insurance company and speak to LetsGoCover regularly on the phone. I just want to say a massive thank you to Krupa Patel, she is the loveliest lady ever, she is always so polite, speaking to her is always a joy and I genuinely look forward to receiving calls from her. She is an absolute credit to LGC!! <3 x

6 March 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

We are glad to hear that you had a good experience! Thank you for your kind words.

Rated 5 out of 5 stars

Philip Henderson was excellent in…

Philip Henderson was excellent in helping me arrange my life insurance. He made the whole process clear, straightforward and stress-free, and was always responsive and professional throughout. His customer service was outstanding and he took the time to ensure everything was handled smoothly from start to finish. I really appreciated his support and would happily recommend him to anyone looking for help getting their life insurance set up.

25 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your kind words! We're delighted to hear you had a great experience with our team.

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and never talk you into something you didn’t want

3 March 2026
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Reply from LetsGoCover

We’re grateful for your support and your thoughtful feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, had a fun chat with advisor, saved me money on my life insurance from previous policy.

2 March 2026
LetsGoCover logo

Reply from LetsGoCover

We’re so happy to hear this — thank you for taking the time to let us know.

Rated 5 out of 5 stars

Thanks to Simon at Let’s go Cover

Thanks to Simon at Let’s go Cover we got the product we wanted, it was an easy no hassle process and explained to us every step, would definitely recommend Simon and Let’s Go Cover..it’s appreciate d.

18 February 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for your kind words — we truly appreciate your support!

Rated 5 out of 5 stars

Sam was great providing me with the…

Sam was great providing me with the best cover for life insurance. Provided all the information and gave me time to consider so I can make an informed choice about my future plans. Great customer service and no pushy salesman tactics. Would recommend this company to anyone

26 February 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for your kind words — we truly appreciate your support!

Rated 5 out of 5 stars

Great

Bo was very helpful and informative, great clear communication and friendly vibe :)

26 February 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

We’re delighted you’re happy with our service. Thanks for your support!

Rated 5 out of 5 stars

The young man Javvard Butt from…

The young man Javvard Butt from LetsGoCover was very helpful professional and polite,and gave me all the information I needed to take out further life cover

26 February 2026
LetsGoCover logo

Reply from LetsGoCover

We appreciate your trust in us — thank you for the lovely feedback.

Rated 5 out of 5 stars

Great service from Shaun Massanr

Great service from Shaun Massan. Very informative, explained everything in fine detail. Which made me purchase my policy. I definitely recommend speaking with the team at Lets Go.

25 February 2026
LetsGoCover logo

Reply from LetsGoCover

It’s wonderful to hear you had a positive experience. Thanks for sharing!

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