This was a ton of fun! I was disappointed that we didn't know we should bring props and that because locations were closed we couldn't finish the last two challenges. Therefore the other four did not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really unique way to explore a city. We didn't have to walk too far and visited places we probably wouldn't have. Only recommendation is to do this with at least 4 people. 2 people made it very diffic... See more
We had some issues getting the app to cooperate (mostly when we wanted to “upgrade” the package), but the customer service was incredibly responsive. Didn’t manage to fix that element, but the app its... See more
Very interesting experience. Would love to have an interactive map with the app. One location was closed but we still took pics.
Company replied
Company details
Written by the company
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Contact info
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, United States
- 14078089625
- mike@letsroam.com
- letsroam.com
3.9
Great
2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This Company is a SCAM- please Don't fall for it like I did
This Company is a SCAM. They offer a product that does not actually work and then string you along and never actually refund you for it.
My scavenger hunt was paid for and scheduled in advance, I even confirmed with them again the day before. Day of, the app would not start and their customer support just kept saying please wait for over an hour, so we're standing there with a group waiting to start and feeling ridiculous. It has been over a month now and they still have not refunded me. Do not fall for it like I did.
UPDATE:
I see the response from Let's Roam! I have been contacting this email address regularly and have received nothing but "sorry for the delay" for over a month. Trust has been shattered when I was originally open to giving it another chance.
23 January 2026
Unprompted review
Reply from Let's Roam
Hello,
We’re truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been, especially after planning in advance and gathering a group to participate. That’s certainly not the experience we want anyone to have.
We want to be clear that we are not a scam, and we take situations like this very seriously. App issues on the day of an event are incredibly frustrating, and we sincerely apologize for the inconvenience and the wait you experienced with support. That is not the level of service we aim to provide.
Regarding your refund, we would like to personally look into the status of this right away. Refund delays are not our standard process, and we want to ensure this is resolved for you as quickly as possible.
Please contact us directly at support@letsroam.com
with your booking details and the email associated with your account, or reply to your existing ticket so we can escalate it immediately.
Again, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention.
Kind regards,
The Let’s Roam Team
Awesome date activity for exploring!
Super fun experience for people who want to get to know Tucson. I bought tickets for this hunt as a date and it was actually really fun seeing places in Tucson that I’ve never been. Everything is very centralized so it’s easy to complete each challenge!
22 February 2026
Unprompted review
Reply from Let's Roam
Thanks so much for the awesome review! We love hearing that the hunt made for a great date idea, exploring a city together always makes things more fun 😊
Tucson has so many cool spots, and we’re glad the route helped you discover places you hadn’t seen before while keeping everything easy and walkable. Hope it sparked a few laughs and maybe even inspired another adventure together.
If you ever want to explore a new city or try a different style of hunt, we’d love to have you join us again. Thanks for choosing Let’s Roam!
No refund for technical problems
Refer to my previous post from 27 jan 2026 Demaeght Each time my screen is blocked
You answered:
Please note that tickets and subscriptions are generally non-refundable, but we do review all refund requests carefully. Your request submitted on January 10, 2025, is still under review by our billing team, and refunds are processed according to our policy.
We appreciate your patience and understanding.
my patience has its limits!
You didn't answer ... today 20/02/26
If you ask about Let's Roam's reviews in chat gpt , here is their answer :
There are also significant complaints about technical issues with the app, puzzles that are too easy, and difficulties obtaining refunds.
Colloquially known as scammers.
Dear people, don't do it! I've spent over €68 on something that doesn't work
20 November 2025
Unprompted review
Reply from Let's Roam
Hi Demaeght,
We’re really sorry for the frustration this situation has caused, we understand how upsetting it is when something you’ve paid for doesn’t work as expected, and when answers feel slow or incomplete.
To clarify, refunds are not handled through chat responses or public reviews, and information found via third-party summaries (including AI tools) may not always reflect the most up-to-date or accurate details of your specific case. Each refund request is reviewed individually by our billing team once all details are confirmed.
Your experience with repeated screen blocking is not the experience we want anyone to have, and we absolutely want to look into this properly for you. The fastest way for us to assist is directly via our support team, who can review your account, technical issue, and refund eligibility in one place.
Please reach out to support@letsroam.com
and reference your previous request so the team can assist you as quickly as possible.
We appreciate your patience so far and regret that this situation has reached this level of frustration. Our goal is always to resolve issues fairly and transparently.
— Let’s Roam Support Team
Terrible
Terrible. The questions are barely related to the location/sight, really simple, and excessive amounts of silly photo taking. Really underwhelmed. Do NOT recommend
15 February 2026
Unprompted review
Reply from Let's Roam
Hello,
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations.
Our scavenger hunts are designed to be lighthearted, puzzle-based adventures rather than detailed guided tours, which is why the questions focus on fun and exploration rather than in-depth information about each location. We understand this may not be what some participants are looking for, and we apologize if the experience felt underwhelming.
We take feedback like yours seriously and will use it to improve future hunts. If you would like to discuss your experience further or need assistance, please contact our support team at support@letsroam.com
.
Thank you again for sharing your thoughts.
Kind regards,
The Let’s Roam Team
Waste of time
We did the Porto scavenger hunt and it was a complete waste of time.
It said entrance fees don’t apply but the majority of the challenges required that you enter the attractions. The questions were either moronically easy or completely wrong, we even asked a member of staff to confirm the question and answer and they said the app was nonsense.
We do scavenger hunts when we visit cities and this was the biggest waste of time and disappointment. Will never use this app or company again.
6 February 2026
Unprompted review
Reply from Let's Roam
Hi there, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the Porto scavenger hunt did not meet your expectations and that the experience felt frustrating rather than enjoyable.
Our hunts are designed so that attractions can be completed without paying entrance fees, and we regret that this was not clear or did not align with what you encountered on the ground. We also take accuracy very seriously, so hearing that some questions felt incorrect or confusing is concerning and something we will be reviewing with our content team.
We understand that when you regularly do scavenger hunts while traveling, expectations are high, and we’re sorry this experience fell short. While we know this did not provide the experience you were hoping for, we appreciate you bringing these issues to our attention so we can work to improve future hunts.
If you’re open to it, our support team would be happy to review your experience in more detail. You can reach us at support@letsroam.com
.
Beware
I ordered the adventure books for family members at Christmas. They came relatively quick however almost a month later I got an almost $26 charge on my account. I emailed and they said I must’ve clicked on a link on the checkout page. I did not because I remember it saying to be careful not to accidentally click that link. If you have to warn customers to not click something because it’s so easy to do so, your website should be redesigned.
I spoke to customer service through an email and they guaranteed that my money would be back within 10 to 15 days. However, 10 days later not only did I not have my money but they deducted another almost $26 from my account.
I sent another email and they apologized again and said that my money would be returned. That was January 18 and I have not received any of the money back into my account.
At this point, I’m just going to call my bank and dispute the charges and leave reviews wherever I can.
This company obviously can’t be trusted to do the right thing.
Update: 2/11- They have once again taken money out of my account. After multiple emails assuring me that nothing else would come out of my account. Plus this pathetic response they send to reply to my review trying to cover up how they do business. This company has TAKEN money from me again.
Don’t ever waste your time. They are nothing but a SCAM.
8 January 2026
Unprompted review
Reply from Let's Roam
Hi there, thank you for taking the time to share your experience. We’re sorry for the frustration this situation has caused, especially after ordering gifts for your family.
After reviewing how these charges occur, we’d like to clarify that the additional charge is tied to an optional offer that appears during checkout and requires a selection to be completed. We understand your feedback that this can feel too easy to select, and we appreciate you sharing that perspective. We pass this kind of feedback directly to our product team so the checkout experience can continue to improve.
Regarding the refund, we understand how disappointing it is to be told a timeframe and not yet see the funds reflected. Refunds are processed through our billing team and, once issued, the posting time depends on the bank or card provider, which can take additional business days beyond our processing window.
We regret that the communication along the way did not give you the reassurance you were expecting. If you would like us to review the current status of your refund and provide a clear update, please reach out to our support team at support@letsroam.com
with your order details, and we’ll be happy to assist further.
Total scam
I purchased 2 annual passes and then accidentally purchased a third. That happened on Dec 8, 2025. I contacted them Dec 9, 2025 and explained what happened. They immediately removed the third membership from my account and said I would get a refund. It is now Feb 3, 2026 and still no refund. I was told on at least 2 calls and 1 email that it was pending but they were swamped with billing requests. The last was in early January when I was told my refund would be processed within 24 hours.
Now they will no longer respond to emails. Do not put your trust in this company. I was willing to use the other two memberships but now will dispute them with my credit card as well.
9 December 2025
Unprompted review
Reply from Let's Roam
Hi there, thank you for sharing your experience. We’re sorry for the frustration this situation caused and understand how concerning refund delays can feel.
After reviewing your account, we can confirm that the third membership was removed promptly after you contacted us and that the refund request was submitted to our billing team. Once a refund is approved and processed on our end, the remaining timeline is dependent on the bank or card issuer, which can take additional time to reflect on your statement.
We want to reassure both you and future customers that this was not a case of funds being taken without action or intent to withhold a refund. While higher-than-usual billing volume can affect response times, your request has been handled and was not ignored.
We regret that the communication delay led to a loss of confidence, as that is never our goal. If you would like confirmation details or further assistance, our support team can still help at support@letsroam.com
. We appreciate the opportunity to clarify this publicly.
Very disappointed
I was very happy to see that Lets Roam had a good rating on Trustpilot. My experience has been quite the opposite. I have been overcharged three times the number of packages I purchased. I used their chat feature, which was so unhelpful that I captured screenshots of the entire exchange which lasted almost an hour. When I was able to reach a human, by phone, customer service assured me that refunds would be processed between seven and 10 business days and that was over 40 days ago.
Consider considering that my legitimate purchases were gifts, and activation will start when each recipient starts their first ScavengerHunt, I still have no assurance that they have actually received a gift, and that it’s not a scam. Very disappointed.
29 January 2026
Unprompted review
Reply from Let's Roam
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that this situation caused frustration, especially since these purchases were intended as gifts.
After reviewing the account, we can confirm that the purchases are active and available. Gift packages do not activate until a recipient begins their first Scavenger Hunt, so they may appear inactive until redeemed. All valid purchases remain accessible.
We also want to clarify that the additional charges occurred because the Buy & Save option was selected during checkout, which applies multiple packages at a discounted rate. The quantity is shown for review before the order is finalized.
Additionally, the refund for the extra charges has already been processed back to the original payment method. Once issued, the posting time depends on the customer’s bank or card provider and can take additional business days to appear.
We understand how confusion around checkout options and refund timing can be disappointing. We appreciate the opportunity to clarify these details publicly and reassure future customers that this was not a case of missing products or unresolved refunds.
If you still have questions or would like further clarification, please feel free to contact our support team directly at support@letsroam.com
.
St Liz staff explores charms of Oakland.
Fabulous afternoon exploring the downtown Oakland charms with the faculty and staff of St. Elizabeth Elementary School!
28 January 2026
Unprompted review
Reply from Let's Roam
Thank you so much for the kind review. We are thrilled to hear that the faculty and staff of St. Elizabeth Elementary School had a fabulous afternoon exploring the charms of downtown Oakland. It is always a pleasure to be part of experiences that bring teams together while discovering new places. We hope to see you again on another adventure soon.
We had a fun time!
28 January 2026
Unprompted review
Reply from Let's Roam
Thank you so much for your review! We’re thrilled to hear you had a fun time and hope you’ll join us again for more adventures soon!
A trap! photo on the site
The photo on the site, Claiming to be a village in Worcesters is in fact a totally different village in the Cotswolds!!!
The village of Claines can be walked around on 10 mins! A complete con!!!!
25 January 2026
Unprompted review
Reply from Let's Roam
Thank you for taking the time to share your feedback. We’re sorry to hear that this experience didn’t meet your expectations.
The photos on our site are intended to represent the general character and atmosphere of the region rather than a single street or viewpoint. Villages like Claines are small by nature, and the experience is designed to be a short, self-guided exploration rather than a long walking tour.
We appreciate your comments and will take them into account as we continue to improve how we present our experiences. If you’d like us to review your hunt or discuss your concerns further, please contact our support team at support@letsroam.com
.
AVOID.AVOID.AVOID at all costs...save yourself time and money
Avoid this company at all costs because what you'll get is money taken for tickets never purchased and endless emails to customer service that yields ZERO results. Scammer! Scammers! Scammers!I would leave a zero rating if that were an option.
I had three friends visiting Scotland and decided a scavenger hunt may be a nice way for them to experience some of the sites offered. I found Let's Roam scavenger hunt and purchased 3 tickets for £28.83. Immediate regret when as I put the payment through the screen flashed and I was suddenly thanked for purchasing more tickets. How many? I couldn't tell you! Immediately my bank account debited for £56.31 plus the £28.83 for the three tickets. Immediate panic and knew something not right with this company.
Came onto trustpilot reviews and had a read through other peoples experiences and immediately the penny dropped. Definite Scam! Reviews advising money taken, scavenger hunt details inaccurate and sketchy (apparently company owed by two teenagers in the USA) probably why the details for a scavenger hunt in the UK a bit dodgy.
Within minutes of making the purchase and realising it was a scam, I immediately got in contact with Let's Roam advising them that I was unhappy, money taken, no receipt for my "extra" purchases and bad reviews which for me means AVOID. I let them know that I wanted my full refund of £85.14 as I wanted to put this bad experience behind me immediately and wanted no association with this company at all. Polite emails back about how my tickets could be passed on as gifts and I had 2 years in which to use them.
Five emails later of me insisting I wanted my full refund to be told they would send my request across to their billing department who would assess the validity of my claim for a refund before they make the decision about whether or not to refund me and this process would take 5-10 working days.
Two days later emails advising my case was now dealt with and being closed as resolved. I emailed again advising that this was not the case, I was still unhappy and £85.14 out of pocket.
Told just their standard automated procedure to call back in 10 days if nothing done.
What gets me is I'm still waiting for my full refund more than 15 days after purchase, reported to my banks fraud department but it seems these scammers are sneaky drawing out communication until you finally give up. These companies should not exist they are a slap in the face of hard- earning customers, treating your money like their own.
Please be WARNED: AVOID, AVOID,AVOID... save yourself the time and money. SHAME on you Let's Roam... you're bad business for the man in the street!!!
7 January 2026
Unprompted review
Reply from Let's Roam
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that this experience was frustrating and understand how concerning unexpected charges can feel.
We would like to clarify that during checkout, customers are shown the quantity of tickets selected along with the total amount and are asked to review and confirm these details before completing the purchase. This step is in place to ensure the selected quantity and charges are correct prior to payment.
That said, if there is any confusion about the purchase or if you believe something did not display correctly at the time of checkout, our billing team is able to review this further. While refunds are assessed according to our purchase terms, we’re always happy to take another look and make sure everything was processed accurately.
If you’d like us to review your transaction again, please contact us directly at support@letsroam.com
with your booking details and a reference to this review. Our team will be glad to assist you.
Thank you for sharing your concerns. We appreciate the feedback and the opportunity to clarify how the checkout and review process works.
Exciting travel around Disney Springs…
Exciting travel around Disney Springs while also learning a little bit about different parts of the world.
20 January 2026
Unprompted review
Reply from Let's Roam
Thank you so much for the great review! We’re glad you had an exciting time exploring Disney Springs and enjoyed learning a bit about different parts of the world along the way 🌍✨
We really appreciate you sharing your experience and hope to see you on another adventure soon!
We had a lot of fun doing this
We had a lot of fun doing this. Ended up a good part of Anaheim to grab lunch later.
18 January 2026
Unprompted review
Reply from Let's Roam
Thank you so much for the great review! We’re thrilled to hear you had a lot of fun and that the experience helped you explore Anaheim and even find a great lunch spot afterward. That’s exactly what we hope for 😊
We really appreciate you taking the time to share your experience and hope to have you join us on another adventure soon!
Reply from Let's Roam
Thank you for your feedback! We’re glad to hear you had a good time. We appreciate your note about the ghost information and will take it into consideration as we continue to improve and enhance the experience.
Avoid!
We did the "Peterborough: Cathedrals, Clocks and Cobblestones" Hunt at the beginning of December. Our experience revealed inaccurate information prior to booking (it said total distance 0.88 miles whereas you needed transport between several points on this hunt) and clues/questions were not up to date, as well as other questions asking such vague things as "take a photo of your favourite exhibit in the museum" and even though by then we were feeling let down we completed those two questions only to be docked points for an incorrect answer (their fault for not updating) and taking too long in the museum (no one said it was a speed test). Then upon completion when I complained to customer services and asked for a refund, I was led to believe one was forthcoming only, at the end of 4 weeks, to be denied it "as it is against company policy". A further discovery: this company is US-based. I would avoid!
2 December 2025
Unprompted review
Reply from Let's Roam
Thank you for sharing your experience. We’re very sorry to hear that the Peterborough hunt did not meet your expectations and that you encountered outdated information and unclear instructions along the way. We understand how frustrating it must have been to be docked points for issues outside your control.
Regarding the refund, we apologize for any confusion caused during the process. While our policy does limit refunds once an experience has been completed, we appreciate your feedback and will share it internally to help improve clarity, content updates, and communication for future participants.
We truly value your input and are sorry that your experience left you disappointed. If you’d like any further assistance, please feel free to reach out to our support team at support@letsroam.com
.
Reply from Let's Roam
Thank you for your feedback! We’re thrilled to hear you had a great time and learned something new. We hope you continue to enjoy more adventures with us!
Confusing & Hugely Underwhelming Experience
Signed up to do the scavenger hunt in Salisbury and was persuaded to pay the supplement for the "couples challenge". We have paid for several other scavenger hunts via different providers which have enabled us to see new cities and learn a little about them; this one did nothing of the sort as the instructions in the app were completely baffling and seemed aimed at teenagers since it appeared to consist mainly of taking selfies at every location. Given neither of us were craving banal social media content we quickly gave up to save wasting any more of a rare day together without children.
I raised a grievance with Let's Roam about the experience and following some to and fro a refund request was submitted. After six weeks of chasing for an update they said "...the request has been declined. Because each Let’s Roam scavenger hunt experience is unique for every customer, we’re unable to process refunds once the order has been completed."
So not only did I waste my money but then was kept wondering a few days shy of two months only to be told what must / should have been known at the outset which is once they take your money, regardless of how poor the experience is you are not getting a penny back.
The Customer Service staff were pleasant in correspondence and tried to offer more tickets as a goodwill gesture but I declined these as I've no intention of wasting more time with Let's Roam and would encourage others to proceed with caution.
19 July 2025
Unprompted review
Reply from Let's Roam
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that the Salisbury experience did not meet your expectations, especially on what should have been a meaningful day together.
Our scavenger hunts are designed to appeal to a wide range of participants, and we understand that the selfie-style challenges and app flow may not align with everyone’s preferences, particularly for those looking for a more history-focused or guided experience. Your comments about the instructions and overall format are helpful, and we appreciate you sharing them.
We also regret the frustration caused by the refund process and the time it took to reach a final decision. While our policy does limit refunds once an experience has been completed, we understand how disappointing this can feel when the experience itself was not enjoyable. We’re glad to hear our support team was courteous in their communication, even though we recognize the outcome was not what you had hoped for.
Your feedback has been noted and shared internally, as it helps us continue to improve both our experiences and how clearly they are presented before purchase. We appreciate you giving us a try and wish you the best in your future adventures.
Let’s Roam
This was such a fun time learning and exploring. Love the different challenges! Can’t wait to try other hunts and challenges.
27 December 2025
Unprompted review
Reply from Let's Roam
Thank you so much for your wonderful feedback! We’re thrilled to hear you had fun exploring and enjoyed the challenges. We can’t wait for you to try more hunts and adventures with us!
SCAM
SCAM. DO NOT BUY. This is one of the most embarrassingly bad “experiences” I’ve ever paid for. The advertising promises an escape-room–style ghost-hunting adventure in Banff. That is completely false.
What you actually get is a lazy, low-effort app filled with nonsensical “trivia” that has NOTHING to do with Banff, its history, or the locations you’re standing in. One question literally asked what “entities roam these streets” and then had us unjumble the word GHOST. Another asked what people supposedly “smell” on a street—no clues, no signs, no information anywhere. Just random guessing.
There are no puzzles. No story. No immersion. Instead, you’re encouraged to take selfies for points, which has absolutely nothing to do with ghost hunting or escape rooms. The app is also extremely glitchy and barely works.
Customer service is just as bad. I was explicitly told I would receive a refund. After more than a month of repeated follow-ups, they suddenly refused to honor it.
This is misleading, dishonest, and feels like an outright scam designed to take tourists’ money with minimal effort. Save your money and avoid this app at all costs.
14 November 2025
Unprompted review
Reply from Let's Roam
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the Banff Ghost Hunt did not meet your expectations. Our experiences are designed to be interactive and entertaining, but we understand that each adventure can feel very different depending on personal preferences.
We’d like to help address your concerns, especially regarding your refund. Please reach out to our support team at support@letsroam.com
, and they’ll be happy to assist you further.
We appreciate your input as it helps us continue improving our adventures.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.