Let's Roam Reviews 2,079

It was a fun afternoon couple hours wandering around f the city.

Lots of fun.
Get your team all signed up before you start. Would have helped for more fun.

We were told that our hunt would be 1.5 to 2 hours. In reality, it took 45 minutes. It was very basic. None of my team felt it was worth the $.

Really unique way to explore a city. We didn't have to walk too far and visited places we probably wouldn't have. Only recommendation is to do this with at least 4 people. 2 people made it very difficult to complete all the challenges.

We had some issues getting the app to cooperate (mostly when we wanted to “upgrade” the package), but the customer service was incredibly responsive. Didn’t manage to fix that element, but the app itself is a blast and a great way to add some fun to even our local hometown.

Fun to do but plenty of problems with redeeming tickets

We took a bunch of photos and was really fun, good activity

Terrible customer service. Please do not waste your money. There are many other more extensive and well thought out scavenger hunt services. The scavenger hunt had a few errors. Things were not where they said they would be, even with an icon on the map leading us to the wrong location. So we didn't finish, no big deal. But I thought - "well, I don't want to pay for this" 30 minutes later the person will not refund my account and tells me the policy doesn't allow any refunds no matter what. I told her what happened and 10 questions later she's telling me she doesn't see the error... Well you need to be on the scavenger hunt and walk around a building expecting to find a statue there for an hour to see the error. I told her it felt like a waste of my time, she cited their policy again. For the record, my partner and I still had fun because we got to be outside and together, but it wasn't because we had a great scavenger hunt it was just nice to be outside. So go for a walk! But don't waste your money on this, it will just make your walk a bit frustrating.

Was fun once we figured it out. Was our first time, was a lot challenging at first but was so much fun. We will definitely be doing more

My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture while enjoying a walk through its beautiful downtown. The scavenger hunt gave us a great mix of trivia, photo challenges, and fun facts, and we found ourselves laughing a lot—especially while taking some silly photos together.

The app was easy to use, and we appreciated how it guided us to spots we might have otherwise missed. Whether you’re a tourist or a local looking to see your town with fresh eyes, Let’s Roam is a great way to spend the afternoon. We’ll definitely be trying more of their adventures in other cities!

product not fit for purpose,out of date, no immediate help available, not user friendly
, qouted price was $13 but charged $21, just wanted to sell me more useless tickets, would not recommend.
when contacted re refund told me to wait 5-7 business days but no contact made.

Lots of fun looking at some beautiful buildings in Buffalo! Really easy walk, too! Picture challenges were cool! Fun way to spend an hour!

We did Camden in London and it was a complete waste of money. There are 4 questions about the area and barely any history of the places or puzzles to get you to the next hint. Some questions about the US were added (I guess so it didn’t feel like a completely scam) save your money and used another company

We had a UK version, bought for a birthday present as an activity to do together. I'm not convinced it was worth the money.
The app itself is a bit frustrating, it's not that clear on how to start, the map was hard to follow and the photo taking was annoying, no zoom/limited picture size, even though my phone was pretty decent. Battery did drain slightly faster than normal, but no more than if I was using any app for a full hour.

I expected there to be more puzzle type challenges, rather than - Strike a valiant pose in front of this WWII memorial..... (this was a running theme and felt... Distasteful?)
The 'roles' our party had seemed random to the hunt as well, example Navigator plays Geoguessr basically. Hunt location in Portsmouth, but do you know where the statue Thinker by Rodin is located..... Completely unconnected.
Explorer role seemed to just be - take photos, but again, the camera use on the app is rubbish.
The challenges were so out of sync with what we were looking at, it was off-putting and made us feel a bit weird about some of them.
I expected more information as well, tell me about the points of interest you have in the 'hunt', rather than just take a photo and move on.

It's a shame as the reviews were so good for this product, but I think it seems either maybe not good for the UK market, or just not well put together for the themes of the hunts.

We didn't need to contact the help desk at any point and didn't have any actual issues using the code or completing our 'hunt' are the only reasons this doesn't have a 1 star.

TLDR: Main points:
1. Photos taken using app such bad quality its pointless.
2. Map whilst 'hunting' so rubbish and out of date.
3. Challenges thematically at odds with the POIs and
4. Not good value for money

Sorry Let's Roam, I won't be recommending this product.

It was fun getting to see parts of our city that we don't normally see in everyday life we enjoyed being able to explore.And have a little fun. The challenges got us up and moving for sure. We would have loved to have seen more puzzle type challenges , but otherwise it was a good time.

This was a ton of fun! I was disappointed that we didn't know we should bring props and that because locations were closed we couldn't finish the last two challenges. Therefore the other four did not unlock. I would definitely do this again!

Lots of fun and a great way to see the whole town and learn some of it's unique history!

Wasn’t as fun as we expected and had ongoing issues during the hunt. While the instructions to add players appears simple, it took ages to figure out how to actually make it work with a team. Tried to call for support but apparently 3pm is not in business hours. The App kept sending us to the wrong gps location e.g. it would say to go to a particular spot but the actual spot was across the road and 20mtrs away. While the concept is great, we just became frustrated with constantly being sent to the wrong spot. Some of the instructions were too vague. I was expecting to learn some history but the blurbs were so short and really useless. It would have been better to just google the history online. The App drained my battery very fast. We got bored half way through and abandoned the whole experience.