Levelset’s customer service is extremely disappointing. When you actually need help, they are unresponsive and unavailable. I’ve reached out multiple times and either received no reply or very del... See more
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See what reviewers are saying
I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!" I no longer stress and... See more
Ashley Falcon is always a pleasure to talk with such a sweet & caring voice. We truly appreciate her expertise and professionalism. She has always been there ready and able to help with all of our que... See more
I have chatted and called Levelset over the fast fue days beginning with March 4, 2024. EVERYONE had been helpful and kind. I have been uncertain about the path and what I needed to contribute to th... See more
Company details
Information provided by various external sources
Levelset helps contractors and suppliers get payment under control, and sees a world where no one loses a night’s sleep over payment. Over 500,000 contractors and suppliers connect on Levelset’s cloud-based platform to make payment processes stress-free. Users easily exchange payment documents like lien waivers, pay applications, and preliminary notices, they see a complete picture of who is on their job, and are empowered with the resources and knowledge they need to be confident in payment. The results are faster payments and fewer surprises.
Contact info
1121 Josephine St., 70130, New Orleans, United States
- 866-720-5436
- mail@levelset.com
- levelset.com
4.3
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Accolades to Christian Doucet!!!
I had to share with Christian Doucet how much of a pleasure it is when we have to call LevelSet/Procore. Christian is ALWAYS kind, polite, patient, and very knowledgeable! I ALWAYS know he will take the time necessary to explain and help anyone on our team who has to contact him! Thank you Christian!! LevelSet/Procore should know that they have an extreme asset in having you on their team and represent their organization!
23 August 2024
Unprompted review
Excel report
I asked for some help to run a report and I got the report so quickly and easy with Kendra's help. That made my day very happy. Kendra is so knowledgeable and friendly.
20 August 2024
Unprompted review
Levelset.com sent me a "certified…
Levelset.com sent me a "certified letter" saying I was the general contractor on a project that I know nothing about. I have never been in the construction industry and this looks like a scam. Their customer service is nonexistent. They do not provide a number to call, only a link to a chat bot that won't answer questions.
30 July 2024
Unprompted review
Reply from Levelset
Hi David,
Thank you for reaching out to share your experience. We're happy to connect you with the company who used Levelset to send this notice; if any of the information included on it is incorrect, I'm sure they'll also be eager to correct their records.
If you take a look at the bottom-left corner of the first page of the document, you'll see a section with their contact information, including a phone number and email address. The fastest way to correct the project details is to reach out to them directly. You can also visit levelset.com/talk and enter the notice's reference number to leave them a message via Levelset's platform.
If you have questions for us, you can reach Levelset by emailing mail@levelset.com. We're here to help.
Erin Classen
Sr. Manager, Customer Support
Great Experience
It's the first time I file a lien. Ashley was really helpful guiding me thru the process. In addition we were running against time we had 1 day left and this was filed successfully.
Thank you Ashley!
18 July 2024
Unprompted review
Great customer service
15 July 2024
Unprompted review
The lien I filed today was a bit…
The lien I filed today was a bit challenging. Your team is always so helpful. I used your chat support through your platform and communicated directly through one of the projects with the researcher. Levelset has always been there for me when I need to get something done. Thank you, Thank you!!
10 July 2024
Unprompted review
It is my first-time lien experience
It is my first-time lien experience! Support response so quick and easy. Kendra is the best!!!!
2 July 2024
Unprompted review
Lile was so knowledgeable and was able…
Lile was so knowledgeable and was able to help me resolve my issue in literally 2 minutes! She is the best!!!
26 June 2024
Unprompted review
Impact of Levelset on Construction Payment Processes
The platform is intuitive and makes managing liens and notices much easier. I particularly like the document automation feature, which saves us a lot of time. However, there was a bit of a learning curve when we first started, and it took us a while to get the hang of things. But once we did, the benefits became clear.
Taking a moment to express my experience with the customer support team. They are so fantastic and Ashley who had been great support and always been available to help and provide detailed guidance
21 June 2024
Unprompted review
Debt paid in full!!
Christian Doucet has been extremely helpful with all of the documents needed to get this debt paid in full. Christian is always willing and goes the extra mile to help me with any of my Levelset needs.
18 June 2024
Unprompted review
I like that preliminary notices and…
I like that preliminary notices and releases are free. Filing of liens have a fair cost. Customer service thru chatting is excellent.
12 June 2024
Unprompted review
Levelset ROCKS!
I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!"
I no longer stress and fret when it is time to do Notice of Intents or Lien/Bond Claims. As long as FireTron has input the correct information into the Levelset portal, I know my Notices are going out correctly.
30 May 2024
Unprompted review
Very Informative
Helpful on where to file and assisting with a second document. Was very informative.
28 May 2024
Unprompted review
Implementation Process
Rachel provided a comprehensive walk through of the requisite requirements to ensure that our implementation was undertaken effectively. She explained many aspects of how Levelset works and answered the questions and concerns I had.
21 May 2024
Unprompted review
Michael was extremely helpful with all…
Michael was extremely helpful with all my requests
14 May 2024
Unprompted review
You cannot physically speak with a…
You cannot physically speak with a person any longer and I need to cancel a lien. This has become a huge inconvenience.
13 May 2024
Unprompted review
Reply from Levelset
Hi Krista,
Thank you for letting us know about your experience; I'm so sorry you haven't felt supported by our team recently.
We can certainly help you with your lien. Please feel free to reach out to me directly (erin.classen@procore.com), and I'm more than happy to assist.
Erin Classen
Sr. Manager, Customer Support
I have paid for several of services…
I have paid for several of services that level set offered. Now I can’t speak to a person regardless the services I have paid. Dear trustpilot/level set. You're missing the point I don't want to talk to AI. I want to communicate with a live person via a telephone number I can talk to a live person. Not a computer generator answer. A real live human answering my real question in which I have paid your service for you to answer.
12 May 2024
Unprompted review
Reply from Levelset
Hi Glenn,
Thank you so much for sharing this with us. Our team is absolutely still here to support you and will be reaching out directly to see how we can help.
Prompt response and personal service…
Prompt response and personal service for all my questions. Ashley is patient and friendly and walks me through all the steps. So glad she's there to help.
13 May 2024
Unprompted review
Veronica was helpful and was able to…
Veronica was helpful and was able to give me a solution to the issue I was inquiring about.
10 May 2024
Unprompted review
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