Levelset Reviews 3,839

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Levelset’s customer service is extremely disappointing. When you actually need help, they are unresponsive and unavailable. I’ve reached out multiple times and either received no reply or very del... See more

Rated 5 out of 5 stars

I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!" I no longer stress and... See more

Rated 5 out of 5 stars

Ashley Falcon is always a pleasure to talk with such a sweet & caring voice. We truly appreciate her expertise and professionalism. She has always been there ready and able to help with all of our que... See more

Rated 5 out of 5 stars

I have chatted and called Levelset over the fast fue days beginning with March 4, 2024. EVERYONE had been helpful and kind. I have been uncertain about the path and what I needed to contribute to th... See more

Company details

  1. Construction Material Wholesaler

Information provided by various external sources

Levelset helps contractors and suppliers get payment under control, and sees a world where no one loses a night’s sleep over payment. Over 500,000 contractors and suppliers connect on Levelset’s cloud-based platform to make payment processes stress-free. Users easily exchange payment documents like lien waivers, pay applications, and preliminary notices, they see a complete picture of who is on their job, and are empowered with the resources and knowledge they need to be confident in payment. The results are faster payments and fewer surprises.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Presentation and GUI could be better…

Presentation and GUI could be better designed for the features (minus 1 star). Forceful and unruly sales people need to find a better way (minus 2 stars).

12 September 2023
Unprompted review
Levelset logo

Reply from Levelset

Hi there -

My name is Devin and I lead our Customer Support Team at Levelset. First and foremost, I would like to thank you for taking the time to tell us about your experience, and I am sorry to see that it did not meet your expectations. Feedback like yours helps us maintain and, when necessary, improve upon the service we provide every day to construction industry professionals.

I apologize that you did not receive your desired outcome while interacting with our team. Should you need any further assistance, please do not hesitate to reach out to me directly.

Devin Anderson
Manager, Customer Support
devin@levelset.com
504-265-9155

Rated 5 out of 5 stars

Well

Well, besides the awesome product available at our fingertips, the enormous amount of time this company have saved us allowing us to be on the phone collecting money rather than searching for owner information and mailing forms, their customer service department is one of the best!

8 September 2023
Unprompted review
Levelset logo

Reply from Levelset

Thank you so much, Milday! We aim to WOW our customers and go above and beyond expectations, so we're happy to hear this was the case with Britt! Please let me know if we can assist in any way. We’re only one call away if you ever need any help!

- Devin
Manager, Customer Support

Rated 5 out of 5 stars

Grateful for Levelset

Levelset provides us with the services needed to successfully manage the projects we supply and our lien and bond rights. They have been an absolute game-changer for me and my team in our daily job responsibilities. As professionals in project management and supply chain, getting paid on time and ensuring all our project data is in order are top priorities. Level Set has simplified the way we manage projects.

One of the standout features of Levelset is its seamless integration with our workflow. It's like having a dedicated team member who takes care of all the nitty-gritty details. When we provide them with project information and AR data, they work their magic in verifying the accuracy of this crucial information. This level of diligence ensures that we remain protected from any discrepancies down the line.

What truly sets Levelset apart is their commitment to innovation and technology. They don't just provide a service; they provide us with tools and resources that enhance our capabilities. This not only streamlines our processes but also keeps us ahead of the curve in our industry. Additionally, the educational resources offered by Levelset have been invaluable. They keep us informed about the latest trends and regulations, helping us make informed decisions that ultimately contribute to our success.

Levelset has outstanding customer service. Whenever we have a question or need assistance, their team is quick to respond and genuinely cares about our needs. This level of support is rare and greatly appreciated. Levelset has become an essential part of our daily operations, helping us to do our job more efficiently and ensuring we get paid promptly. Their dedication to accuracy, innovation, education, and excellent customer service makes them a trusted partner in our journey towards success. We couldn't be happier with the services they provide. We are grateful for our partnership.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

I want to thank levelset.com for…

I want to thank levelset.com for helping me with a current contract that was in a battle of final payment.
Client received the intent letter today and immediately texted me and sent the payment in full.
I was so worried about getting payment because I was thinking he was trying to scam me. But levelset did what I requested them to do and I greatly appreciated it and highly recommend them for anyone in the contractor business.
Thank you again

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Rachel

Rachel was very helpful today. She answered all my questions and her explanations were very easy to understand.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Kendra was very Professional and…

Kendra was very Professional and helpful while getting me through my first experience on the web site and correcting a minor spelling error. I really look forward to utilizing this service going forward.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Making the difficult easy.

When it comes to having to pursue people and file liens it is a huge pain, but working with Levelset has made the process easier than expected.
The help through the entire process was amazing and a special thanks to Hannah for helping me fix a mistake I made. I will definitely use Levelset again and refer to colleagues.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Company - Keeps you Organized

Good customer service. Consistently meeting our expectations. Great customer service they are quick, easy, personalized, and empathetic. Levelset delivers excellent customer service and takes the time needed to understand our needs.

15 August 2023
Unprompted review

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