Lex Blinds Reviews 179

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had a fantastic experience with Lux Blinds in Loughton from start to finish. The customer service was outstanding—friendly, responsive, and genuinely helpful throughout the entire process. A s... See more

Company replied

Rated 5 out of 5 stars

Lex Blinds fitted all our blinds in our new home including shutters. Very professional service from choosing the blinds through to fitting. All the blinds look amazing. Definitely recommend this co... See more

Company replied

Rated 5 out of 5 stars

Very awkward shaped triangle window with 'flat' top. Offered only shutters by other companies, or told that blinds would not work at all. Samantha was very efficient in arranging a measurement survey... See more

Company replied

Rated 5 out of 5 stars

It is easy to get good customer service when everything goes smoothly. The sign of great customer service is what happens when there are little things that go wrong. Lex Blinds have been amazing from... See more

Company replied

Company details

  1. Window treatment store

Information provided by various external sources

We are window coverings production company based in Essex, UK. For us, there’s nothing more important than the communication with our customers. We always strive to give them our exclusive attention: from window coverings inspiration - to installation, and beyond. To achieve outstanding quality, we only use the highest quality components and fabrics, which are also environmentally-friendly. Our manufacturing process incorporates the use of the most advanced technologies - and we're always looking for new, innovative ways to manufacture our products. Lex Blinds strive to ensure that finding ideal solutions is accessible to all our customers. Whether you are looking to spend a little or a lot - we will use our expertise to find the perfect window treatment for your budget, taste and lifestyle. We understand that each home requires a bespoke solution. Therefore we work to build a connection with every customer, gain a good understanding of their home, their design preferences - and even their lifestyle. Our job and passion is to help you realize your dream home! Visit us in our showroom, or book a free consultation in the comfort of your own home. We’ll help you create your vision with a professional designer’s help, whose services are free for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

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Rated 5 out of 5 stars

Remote blinds

We had a problem with blinds that Lex fitted for us in Poole. A new motor needed. We had problems trying to fit them and reprogram the remotes. I spoke with Sandra on several occasions to try and get help. They were more than helpful. She sent us a “how to” video and eventually we managed to get it done. Sandra telephoned us the following day to find out if everything was ok. Makes a change to have good PR! Would definitely recommend.

9 May 2023
Unprompted review
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Reply from Lex Blinds

Dear Alison Green,

We would like to thank you for your great feedback about the blinds and our team.

We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Excellent service

Excellent service, we’ve had our whole house done by Lex.
Straight away we were really impressed with Oris who came to measure up. His knowledge about the products made our decision easy.
Sandra at the front desk was also great, professional and efficient.
The guys who came to install were tidy and polite.
Loving our new awning and the blinds look great too!
Thanks

10 May 2023
Unprompted review
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Reply from Lex Blinds

Dear Haroldas,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Your kind comments have been passed to our team!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Great service and two great guys

Great service and two great guys, tidy and polite and the product is excellent!!

26 April 2023
Unprompted review
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Reply from Lex Blinds

Dear David Smith,

Thank you for your excellent review. It's great to know our team provided such a great service. We are so pleased you are happy.

Enjoy your new window treatments!

Kind regards,
Lex Blinds Team

Rated 1 out of 5 stars

Would never recommend.

Terrible customer service following complaint. Blinds measured wrong and when originals were fitted I was left without being able to open my window's which was a fire hazard. Months of no contact and an assumption of when they were being replaced without checking. 6 appointments in total. Would never use again.

As i can't reply direct - Your response is more detailed than I've ever received but still factually incorrect. I reiterate, i won't be using Lex Blinds again or ever recommend.

27 April 2023
Unprompted review
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Reply from Lex Blinds

Dear Christopher,

Thank you for sharing your feedback.

We set high standard for ourselves, and we’re sorry to hear this was not met in your interaction with our business.

During the installation it was requested by yourself to install the shutter as close to the window as possible. Once the complaint was received, a manager offered for one of the installers to come to you next day to temporary re-fit the shutter so you would be able to open the window. As you were not unavailable, we offered for another design consultant to visit you on the same day to inspect the issues raised.

We’ve placed an order for a replacement shutter straight after the visit and two days later our installer has provided you with a temporary solution for opening the window. While you were waiting for the new shutter to arrive you had full access to using the other shutter.

There has been a slight delay in receiving the replacement shutter as the manufacturing factory was closed for a few weeks due to Festive Season. As soon as your order has arrived, we booked you in and replaced the shutter completely.

We have continuously apologised for the inconvenience caused and provided you with a voucher for your troubles.

On behalf of entire Lex Blinds team we hope that you are enjoying the products installed and will consider using us in the future.

Best Regards,
Customer Service Team

Rated 5 out of 5 stars

From start to finish I have had a…

From start to finish I have had a wonderful and attentive team to help me select and have appropriately installed outside roller blinds. The team who installed the blinds worked professionally throughout. Very clean and thorough. Not often you can say well done and thank you for the experience. A very satisfied customer.

16 March 2023
Unprompted review
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Reply from Lex Blinds

Dear Rose Parso,

Thank you for sharing your experience with us - it sounds like you had a really great service with us.

Enjoy your new window treatments!

We hope to see you return to us in the near future.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Excellent service by a local business

Excellent service by a local business.
Great products at a very competitive price with outstanding customer service.

17 December 2022
Unprompted review
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Reply from Lex Blinds

Dear Georgij Zaricnyj,

We would like to thank you for your great feedback about the products and our team.

We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Steve was brilliant

Steve was brilliant. Good helpful professional advice and suggestions. Sandra is amazing. Always on top of her game. And the fitters were polite, cleaned up, good with the dog (!) and efficient. Total winning combination.

2 December 2022
Unprompted review
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Reply from Lex Blinds

Dear Ruth,

Thank you for taking the time to write this beautiful review.

We are so pleased to hear Steve, Sandra and the fitters did such a wonderful job.

They will be incredibly grateful with this feedback.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Really good service

Really good service, they made sure I got exactly what I was after design wise.
Installed in good time and to a high standard too

2 November 2022
Unprompted review
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Reply from Lex Blinds

Dear J Smith,

Thanks for your wonderful review, we're delighted to see how pleased you are with the service you've received.

Your kind comments have been passed to our team!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

From our first contact with Lex Blinds…

From our first contact with Lex Blinds from taking measurements to final installation We cannot speak too highly of the service provided. We were given a date for installation which was adhered to we were kept fully informed of the progress of our order. The staff who actually installed our blinds were professional polite and cheerful and also removed their footwear of their own volition. We would definitely use their services again and have already recommended them.

20 October 2022
Unprompted review
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Reply from Lex Blinds

Dear Linda Cole,

Thank you for sharing your experience with us - it sounds like you had a really great service with us.

Enjoy your new window treatments!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. From measuring up to final installation - all went according to plan. I am more than pleased with my new Blind.
I have used their service before for curtains which again was excellent.

7 October 2022
Unprompted review
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Reply from Lex Blinds

Dear Rosemary Harrison,

We would like to thank you for your great feedback about the blinds and our team.

We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Excellent service from LEX BLINDS

Competitive transparent quote, updates during delivery process and quick clean installation. Would recommend Lex blinds to anyone.

7 October 2022
Unprompted review
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Reply from Lex Blinds

Dear Sam Gilligan,

Thank you for your excellent review. It's great to know our team provided such a great service. We are so pleased you are happy.

Kind regards,
Lex Blinds Team

Rated 4 out of 5 stars

Want to be pleased, satisfied and impresssed ? Read on.

Just like to say how impressed we were with the way all staff handled the delivery, installation and management of our new awning. They are all polite, helpful and professional in every way. There were a few problems with the installation of our awning, but these were overcome by the desire of the team to get it right. We have a good product, which we are very happy with. I would recommend Lexblinds to anyone for any of the products and services they offer.

8 September 2022
Unprompted review
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Reply from Lex Blinds

Dear Alan,

Thanks for your wonderful review, we're delighted to see how pleased you are with the service you've received.

Do let us know if there's anything else we can help with.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Excellent team

Excellent team. Friendly and competent from sales to installation. The after-sales is very good too. We have used them many times both internal and external and will continue to do so.

26 August 2022
Unprompted review
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Reply from Lex Blinds

Dear Phil Broider,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Great staff and products

Fantastic chap came for the quote, he was full of great advice and very professional (and friendly!). Installation was great too, and fab communication throughout

9 August 2022
Unprompted review
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Reply from Lex Blinds

Dear Tatiana,

Thank you for sharing your experience with us - It sounds like you had a really great service with us.

Enjoy your new window treatments!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Professional, efficient …. I would definitely recommend

We ordered some blinds for the kitchen earlier this year. The blinds arrived and were fitted quickly and efficiently. The fitter noticed that one of the blinds had been made to short, so immediately contacted his base to let them know and said a new one would be ordered. He was able to leave all the blinds in situ, until the new ones arrived. The matter was dealt with, with very little inconvenience to us. The company always kept us up to date with what was going on and we’re very professional. The fitter was brilliant. We now have 3 perfect blinds and are very happy.
We wouldn’t hesitate to use this company again, or recommend them to anyone.
Thank you

13 July 2022
Unprompted review
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Reply from Lex Blinds

Dear Lynn Gayler,

We would like to thank you for your great feedback about the blinds and our team.

We appreciate your comments and it will be passed on the team.

Thank you for sharing your recommendation!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Lex Blinds

After an unfortunate experience with a different supplier, it was a pleasure throughout dealing with Lex Blinds. They recently fitted a motorised external blind for us which looks good, is very effective, and operates really smoothly, all for a fair price. If only all companies were like this. Thank you.

9 July 2022
Unprompted review
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Reply from Lex Blinds

Dear Peter Ankers,

Thank you for your wonderful feedback!

We hope you enjoy your posh new external blind!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Am impressed with the service

Am impressed with the service. Lex Blind delayed doing the blinds previously and when I called them again, they were very sincerely apologetic. .. 'covid times'. The guy came back to take measurements and he was super friendly and the fitter who did the fitting today was absolutely 💯 % amazing and super efficient. Also, Sandra at the office was super efficient in dealing with the queries on phone when I needed clarification. I would definitely recommend them. Good range of blinds in stock. Great look to our rooms. Thank you⭐🌟

9 June 2022
Unprompted review
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Reply from Lex Blinds

Dear Chibunda Fairlamb,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Your kind comments have been passed to our team!

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Very happy with my new curtains… had to…

Very happy with my new curtains… had to wait for the material to be in stock but Sandra kept chasing and was excellent at keeping me informed

9 June 2022
Unprompted review
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Reply from Lex Blinds

Dear Sue,

We would like to thank you for your great feedback about the curtains and our team. We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Day & Night Blinds

Recently ordered Day & Night blinds for the front of my house & they’re now installed and look great!

Really happy with Lex Blind’s service from start to finish.

Highly recommend

9 June 2022
Unprompted review
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Reply from Lex Blinds

Dear Tay,

Thank you for leaving a review, we are pleased to hear that you are happy with your recent order of Day & Night Blinds.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Outstanding value

I had Lex Blinds fitted last week 28-5-2022 in 2 of my bedrooms and the result was outstanding. The fitter’s name was Aiden and he was so professional and efficient and very genuine. He was also very polite and he respected my house. He had a little problem on the second window but in minutes he was able to continue the work like a true professional. He tidied up after all the work was done and he took away my old blinds which was a bonus. I am very happy with my new blinds. They are really good quality and great value for money.

I would definitely recommend Lex Blinds to all my family and friends.

Thank you Lex Blind

Ramdai Ames

5 June 2022
Unprompted review
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Reply from Lex Blinds

Dear Ramdai Ames,

Aiden will be thrilled with your feedback - as are we! It's great to hear of the exceptional service he has delivered.

We are happy to hear that you love your blinds.

Thank you for sharing your review and recommendation!

Kind regards,
Lex Blinds Team

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