Lex Blinds Reviews 179

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had a fantastic experience with Lux Blinds in Loughton from start to finish. The customer service was outstanding—friendly, responsive, and genuinely helpful throughout the entire process. A s... See more

Company replied

Rated 5 out of 5 stars

Lex Blinds fitted all our blinds in our new home including shutters. Very professional service from choosing the blinds through to fitting. All the blinds look amazing. Definitely recommend this co... See more

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Rated 5 out of 5 stars

Very awkward shaped triangle window with 'flat' top. Offered only shutters by other companies, or told that blinds would not work at all. Samantha was very efficient in arranging a measurement survey... See more

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Rated 5 out of 5 stars

It is easy to get good customer service when everything goes smoothly. The sign of great customer service is what happens when there are little things that go wrong. Lex Blinds have been amazing from... See more

Company replied

Company details

  1. Window treatment store

Information provided by various external sources

We are window coverings production company based in Essex, UK. For us, there’s nothing more important than the communication with our customers. We always strive to give them our exclusive attention: from window coverings inspiration - to installation, and beyond. To achieve outstanding quality, we only use the highest quality components and fabrics, which are also environmentally-friendly. Our manufacturing process incorporates the use of the most advanced technologies - and we're always looking for new, innovative ways to manufacture our products. Lex Blinds strive to ensure that finding ideal solutions is accessible to all our customers. Whether you are looking to spend a little or a lot - we will use our expertise to find the perfect window treatment for your budget, taste and lifestyle. We understand that each home requires a bespoke solution. Therefore we work to build a connection with every customer, gain a good understanding of their home, their design preferences - and even their lifestyle. Our job and passion is to help you realize your dream home! Visit us in our showroom, or book a free consultation in the comfort of your own home. We’ll help you create your vision with a professional designer’s help, whose services are free for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

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Rated 5 out of 5 stars

Thanks for such wonderful service

Thanks for such wonderful service. They have made a huge difference to the windows, they are beautiful.
Adrijus was on time,and did excellent work !!

4 June 2022
Unprompted review
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Reply from Lex Blinds

Dear Justina Sabeckyte,

Thank you for sharing your feedback, we are delighted to hear that you are happy. It sounds like Adrijus has done a brilliant job and we'll be sure to pass your comments on - he'll be delighted.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Blinds and outside bigger than normal awning

Blinds hung bueatifully. Awnings and heaters installed late into the night to finish the job to perfection. Thank you Lex blinds and your whole team. Your fitters were superb. Added bonus your just down the road to us. Looking forward to my next home project with you.

28 May 2022
Unprompted review
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Reply from Lex Blinds

Dear Pankaj,

We would like to thank you for your great feedback about the products that you’ve had installed and our team. We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Shutters

I ordered shutters from Lex Blinds back in December and they advised there was a 16 week wait time which was fine.
I was regularly kept updated and had my shutters fit on the weekend. The measurements were perfect, the fitting inc in the cost, the guy cleaned up and took away all rubbish and my old blinds so I was very impressed. The shutters look sleek, are easy to use and they were well worth the cost and wait, also providing more insulation for my windows!
Will definitely be returning for more blinds/shutters in the future.

18 May 2022
Unprompted review
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Reply from Lex Blinds

Dear Sarah,

Thank you for leaving a review, we are pleased to hear that you are happy with your recent order of shutters.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

I don’t usually write reviews

I don’t usually write reviews, but this I believe is very well deserved. Just wanted to thank the Lex Blinds for the great service that they provided. It was just all easy and professional right from the start. A girl from office was really organised, calling me ahead of appointments checking that the time was still convenient etc, the guy who came with all his samples (sorry, can’t remember his name!) he was so patient with me as I could not decide which product to choose at first and then was very indecisive on the fabric! He was just great and his advice really helped me choose lovely curtains, he was friendly, funny, yet very professional. When the work was done, what really surprised me was how clean they left the place, not only that they wore those special slippers on their shoes, they hoovered and checked with me that I was not only happy with the work but also that it was clean enough after the work was finished (there was some drilling etc, so they cleaned the dust etc). I already sent the team a thank you card (I know, just was that impressed), but really wanted to praise them on this platform and to recommend them. Thank you once again, lovely experience.

7 May 2022
Unprompted review
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Reply from Lex Blinds

Dear Zenia,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Great service from quote to finish

Great service from quote to finish. Very professional.

Even when we had to have a newly fitted blind taken down due to a new wardrobe being put in, they came afterwards and put it back up at no extra cost - despite us offering to pay.

Thanks again!

30 March 2022
Unprompted review
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Reply from Lex Blinds

Dear David,

Thank you for your excellent review. It's great to know our team provided such a great service. We are so pleased you are happy.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Very happy with the whole process.

I am very happy with the quality of the blinds and the service that I received from Lex Blinds.
The showroom is welcoming and Sharon at the desk was very helpful. She kept me in the loop from start to finish.
The blinds were measured accurately and fit perfectly and the staff member who came round to put them up did a very good job. The fitting was included in the price of the blinds and I thought it was a very reasonable price. My old blinds were even taken away and I wasn't expecting that.
I don't need any more blinds at the moment but if I do in the future, this is where I will go. I will also recommend them to any neighbours/friends who are looking to buy blinds in the future.
Thank you Lex Blinds!

9 March 2022
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Reply from Lex Blinds

Dear Angela,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

A very good job well executed

A very good job well executed. Thank you. Guys were neat and tidy and very quick.
On time and polite

Thank you again

4 March 2022
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Reply from Lex Blinds

Dear Angela Rundle,

Thank you for sharing your feedback, we are delighted to hear that you are happy. We will be passing your great feedback to our installers.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Great service

Great service, the colours of the blinds are exactly as I imagined. The people were very friendly and efficient. The person who took my measurements was extremely thorough and advised me to take the best decision.
I would highly recommend! I can only say good things! Thank you all for the best service.

2 March 2022
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Reply from Lex Blinds

Dear Emiliya,

We would like to thank you for your great feedback about the products that you’ve had installed and our team. We appreciate your comments and it will be passed on the team.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

So so pleased with our shutters.

We are really happy with our shutters!
The whole process was really smooth. We had a really nice chap come and he was so thorough with all the options and very knowledgeable.
We’re pleased with the result of the shutters - i would highly recommend Lex Blinds.

16 February 2022
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Reply from Lex Blinds

Dear Customer,

Thank you for your great feedback. We will be passing your kind comments to the surveyor who came to measure up.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Absolutely love my shutter

Absolutely love my shutter. Over the moon. Friendly and helpful service Would recommend to all my friends Want to have more, only one thing. They do take a little time. But well worth the wait

15 February 2022
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Reply from Lex Blinds

Dear Carmem,

We are happy to hear that you love your shutter, thank you for your lovely feedback. Looking forward to coming out to you again to measure up for the next shutter in the near future.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Great service

Great service. Very pleased with my shutters and blinds.

14 January 2022
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Reply from Lex Blinds

Dear Emma,

Thank you for leaving a review, we are pleased to hear that you are happy with your recent order of shutters and blinds.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Jelena was outstanding

Jelena was outstanding - she went over and above to ensure I was 100% happy - super efficient

24 December 2021
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Reply from Lex Blinds

Dear Maggie,

Your feedback is much appreciated, we are delighted to hear that the service provided was efficient.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

very happy with service from lex blinds from start to finish would highly recommend

Very happy with the service from Lex Blinds. Very patient , good advice given whilst measuring and absolutely no pressure or rush or make a decision or purchase.
I am extremely happy with the installation, very neat and tidy work. I will definitely use your services again and would recommend to others.

20 December 2021
Unprompted review
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Reply from Lex Blinds

Dear Emma,

Thank you for your comments about our surveyors and fitters. We are pleased to hear that you happy.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Fantastic Blinds

Fantastic Blinds, had battery and electric blinds fitted.

Steven was fantastic and brilliant throughout, always answered my questions about the setup.

The installation team were very professional and polite.

Thank you

18 December 2021
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Reply from Lex Blinds

Dear customer,

Thank you for sharing your feedback with us. Your kind comments have been passed to our surveyor Steven and the fitters.

Kind regards,
Lex Blinds Team

Rated 5 out of 5 stars

Great service would highly recommend

Honestly a pleasure from start to finish. I got the blinds done for the whole house. Everyone from Lex was very professional and helpful. Had a small issue with some blinds this was a manufacture fault. Not Lex blinds I should mention, however a replacement was ordered and fitted with no issues. Big thank you to Steve, Paul and everyone else from Lex including fitters that done a clean job when fitting. Have recommended to all my family and friends. Well done Lex blinds

7 December 2021
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Reply from Lex Blinds

Dear Zabair,

Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.

Kind regards,
Lex Blinds Team

Rated 1 out of 5 stars

Do not recommend poor customer service

Do not trust the company.
Poor customer service, poor workmanship, poor quality of products.

We experienced a number of issues, dents and gaps in fascia, slanted fittings, faulty blind weights, broken motors etc. The workers even left dirt marks on the brand new blinds and damaged our walls. They could not even cut the fascia accurately.

When you request the faulty blinds to be replaced or the fascia to be fixed (large gaps).and take some time to get back to them they force you to pay the balance by calling upon a debt collector. So unprofessional.

30 November 2021
Unprompted review
Rated 3 out of 5 stars

Still waiting for shop to contact us

Booked in for an estimator to come round for a patio and window blinds. He was very helpful and gave us advice and good ideas. The problem we had was the staff in the shop were not of the same standard. On three occasions they were meant to call, or EMail us, but failed to do so. We went back to the shop on two occasions, but gave up the third time. It was a shame beause we like to support local shops.

14 November 2021
Unprompted review
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Reply from Lex Blinds

Hello, could you please email us your details to jelena@lexblinds.co.uk so we can investigate this further, as we are unable to locate your details. Thank you

Rated 5 out of 5 stars

Happy

Recently used this company and really satisfied with service its provided. Spoke couple of times with shop stuff and can say every single person in there are really nice and friendly same as fitters. Well recommend!!!

9 October 2021
Unprompted review

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