LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
Company replied
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
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I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
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Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Onboarding was so thorough, customer service is top notch!! So far no issues with the quality of the folks who actually answer the phone. Thanks!
17 December 2025
Unprompted review
Reply from LEX Reception
This is so great to hear, and thank you for taking the time to leave us a review. The quality of calls is so important to any law firm, especially with PI. We are truly honored that we get the opportunity to work with you! Your feedback made our day!
The changes I requested were quickly…
The changes I requested were quickly implemented.
12 December 2025
Unprompted review
Reply from LEX Reception
Yay! We appreciate your feedback. We are so happy to be there for you quickly! Happy to help anytime you need us.
They are quick to answer questions
They are quick to answer questions, customer service is great and the changes were implemented right away.
10 December 2025
Reply from LEX Reception
Thank you for the review! We’re glad our team could implement your changes right away.
Our experience Exceptional, Reliable, and Always Responsivewith this answering…
Our experience with this answering service has been outstanding. Their response time is incredibly quick—any issue or question we have is addressed promptly and thoroughly. They update all of our account changes right away, which makes our workflow smooth and stress-free.
Their message delivery is consistently reliable, and we appreciate the detailed transcripts and notes that accompany each call. It’s clear that they take accuracy and communication seriously, and it makes a huge difference in our day-to-day operations.
10 December 2025
Reply from LEX Reception
We truly appreciate this amazing feedback! We’re happy to hear our responsiveness, accuracy, and detailed call notes help keep your law firm running smoothly.
Excellent customer services
Mr. Subhojic helped me with every issue I had and were incredibly patient throughout the entire process. Truly appreciated their professionalism and kindness. Highly recommend!
10 December 2025
Reply from LEX Reception
Thank you for your review! We’ll be sure to share your kind words with Subhojit!
Outstanding Customer Support!
Flora Roy was incredibly helpful when I called for support with making changes to my account. She went above and beyond to make sure all of my needs were met. Flora went as far as answering questions I didn't even know that I had and walked me through the system.
8 December 2025
Reply from LEX Reception
Thank you for the great feedback! Flora will be delighted to hear she made such a positive impact.
Reply from LEX Reception
Thank you for the review! We’re glad we could help improve your call script to better fit your law firm's needs.
Reply from LEX Reception
Thank you for sharing this! I'm really glad our team has been able to jump in quickly whenever you’ve needed something. We’ll always do our best to keep that experience going.
The leadership in this company namely…
The leadership in this company namely Skylar Worthington make for a miserable experience for customers. This company is rigid and does not address customer needs. This comes from the top down.
14 November 2025
Unprompted review
New Account Review
Our account experienced significant growing pains, and we cycled through several client managers without meaningful improvement. Once Nimisha took over, the service greatly improved. Overall performance improved substantially. Her oversight has made a clear difference in the quality of service we receive.
26 November 2025
Reply from LEX Reception
Thank you for taking the time to share your experience. We appreciate your honesty and patience as we worked through those early growing pains. While we’re sorry to hear the transition was rocky at first, we’re truly glad that Nimisha’s support has made a meaningful difference for you.
We’ll be sure to pass along your kind words to her - she’ll be delighted to know her efforts have had such a positive impact. If there’s ever anything more we can do to continue improving your experience, please reach out.
Reply from LEX Reception
Thank you for your feedback! Providing clear and thoughtful support is a top priority for us. If you need anything else, we’re always here to help!
We switched to Lex from another virtual…
We switched to Lex from another virtual reception service. We’ve been very impressed. Even better, they significantly beat the pricing of the other service.
25 November 2025
Reply from LEX Reception
Thank you so much for sharing this! We’re thrilled to hear that your switch to LEX Reception has been a positive experience. Providing excellent service at a great value is something we take pride in, and we're glad we could exceed your expectations on both.
Very friendly ran through everything
Very friendly ran through everything
25 November 2025
Unprompted review
Reply from LEX Reception
Thank you for your feedback! We're glad to hear that our team was friendly and able to walk you through everything clearly.
Flora was fantastic
Flora was fantastic! She quickly and efficiently handled everything I needed to add and remove. Her friendly yet professional manner made the process seamless.
14 September 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your wonderful review! We're thrilled to hear that Flora was able to support you quickly and efficiently. If you ever need anything else, we’re always here to help!
LEX Reception has been a game changer…
LEX Reception has been a game changer for my practive. Their virtual receptionists are professional, always sound like they are in house, and ensure I never miss an important client call
19 November 2025
Unprompted review
Reply from LEX Reception
Thank you so much for sharing this! We’re really glad to hear that LEX Reception has made such a difference for your practice. It means a lot to know our team is helping you stay connected with your clients and making things feel seamless on your end. We truly appreciate your trust and support!
Good and prompt service
Good and prompt service. With polite and professional operators
17 November 2025
Reply from LEX Reception
Thank you so much for your review. We are so happy that we are hitting the mark with our quality of calls. We truly value human connection and empathy to ensure your callers are supported.
⭐️⭐️⭐️⭐️⭐️ 5-Star Review
⭐️⭐️⭐️⭐️⭐️ 5-Star Review — Exceptional Service That Feels Like an In-House Team
LexReception has far exceeded my expectations. Their team answers every call with professionalism, care, and consistency — exactly how I want my law firm represented. They seamlessly transfer calls, book appointments for me directly in my Calendly, and even push caller information automatically into my software so I no longer have to manually enter anything.
It truly feels like having my own full-time receptionist, but even better: reliable, organized, and always on point. As a busy attorney, having a team that handles client communications this smoothly is invaluable.
I am genuinely impressed by the quality of their work so far. Highly recommended.
20 November 2025
Reply from LEX Reception
Wow! Thank you so much for this amazing feedback! We are absolutely thrilled to hear that our team is exceeding your expectations and making your day-to-day smoother. This absolute made our week!!
We’re so glad it feels like having your own full-time receptionist, but even better! Your trust means the world to us, and we’re beyond excited to keep supporting you and your firm for a lifetime!
Thank you for the kind words, taking the time out of your day to share your feedback, and for partnering with us! We can’t wait to continue serving you!
Patrick is extremely thorough
Patrick is extremely thorough, detailed, and personable which makes for an exceptional experience. He is informative and thinks outside the box based on my needs and personalized my platform to best fit my company.
19 November 2025
Unprompted review
Reply from LEX Reception
We really appreciate your thoughtful review! It’s wonderful to know that Patrick was able to provide the detailed and personalized support your business needed. Thank you for taking the time to share this!
Responsive Customer Service that gets…
Responsive Customer Service that gets the job done.
13 November 2025
Reply from LEX Reception
Thank you so much for your kind words! We’re glad to hear that you liked our customer service. Your feedback means a lot to us and motivates our team to continue delivering the best possible support.
Reply from LEX Reception
We’re so happy to hear that you received great service! It means a lot to know our team could go the extra mile for you. Thank you for taking the time to share your feedback!
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