LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
Company replied
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
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I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
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Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LEX Reception
Thank you for sharing this amazing feedback! We’re so glad to know you find our team responsive and helpful. Your support truly keeps us motivated.
Melanie was incredible and assisted…
Melanie was incredible and assisted with setting up my account! Thank you so much.
11 November 2025
Reply from LEX Reception
We’re so glad to hear that! Melanie will be happy to know she made your setup experience a great one.
Excellent Service
They made the onboarding process so smooth and simple. I had a very complicated use case for them and they made it as easy as possible for us to get set up. I'd highly recommend!
7 November 2025
Reply from LEX Reception
Yay! We love our onboarding appointments so we can fully understand how we can be the best extension of your firm. We are here to support you as you fine-tune your script and make it more personal to what your business needs. We love a good challenge, so keep them coming!! Thank you for this review!!
LEX Reception is always there when you…
LEX Reception is always there when you need them. Exceptional customer service.
6 November 2025
Reply from LEX Reception
We got your back 24/7 - 365! It is so awesome to hear this, and we are so lucky that we get to work with you. Thank you for being such a great client of ours!!
Absolutely Perfect
5 November 2025
Reply from LEX Reception
We absolutely love to hear this. We think you are perfect too! Thank you so much for your review!!
Excellent answering service!
The team at LexReception was an absolute pleasure to work with. They made our implementation process quick and effortless. Enarosa was wonderful — she took the time to explain every detail clearly and made sure we felt confident throughout. LexReception truly delivers on what they promise; their product is excellent, and their customer support is second to none. It’s rare to find a team that combines such a great product with this level of care and professionalism.
5 November 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your thoughtful feedback! We’re delighted to hear your experience has been so positive. Enarosa and the entire team are committed to ensure you always receive genuine support from a human, and it’s wonderful to know that commitment came through. We appreciate you choosing us and look forward to continuing to support you and your team
Communication is key
Every time I speak with somebody at Lex, I am given knowledgeable and helpful advice. I sent an email, and I receive a follow up phone call with a short period of a few minutes. I wish all companies could be as responsive and caring.
3 November 2025
Reply from LEX Reception
Amazing! Thank you so much for your kind words! We’re thrilled to know our team’s responsiveness and care have made a difference for you. We truly appreciate your trust and support.
Excellent Client Services
The client services team is consistently accessible and responds promptly through the convenient chat option. Today, I needed to complete a quality audit and requested a recording of a phone call. We discovered that the call recording feature was not enabled on my account. After speaking with Flora, she checked whether there would be any additional cost for this service. She successfully enabled the recording feature and explained how to access the recordings for future calls.
3 November 2025
Unprompted review
Reply from LEX Reception
Thank you for sharing your experience with us! We’re glad our team was able to assist promptly and make sure everything was set up the way you needed. Your feedback is truly appreciated, and we’re here anytime you need support.
Reply from LEX Reception
We’re grateful for your review and happy to know that you’re pleased with our service. Thank you for choosing us!
Very nice experience
Flora Roy was very pleasant, explained things well, and helped us solve the issues we were having. She was very helpful and walked us through step by step.
28 October 2025
Reply from LEX Reception
Thank you so much for sharing your kind words! We're thrilled to hear that Flora made your experience a positive one and helped resolve everything smoothly. We'll be sure to share your feedback with her; it will make her day!
It was quick and the help I needed!
24 October 2025
Reply from LEX Reception
Wow! We’re so happy to hear that our team was able to assist you quickly! Thank you for sharing your experience. It means a lot to us.
Excellent experience with Manni
Excellent experience with Manni! He thoroughly understood our law firm's needs, answered all questions patiently, and even handled technical queries from our IT person.
4 August 2025
Unprompted review
Reply from LEX Reception
We are so happy to hear this. Thank you so much for your review, and we are so happy to serve you!
Reply from LEX Reception
Yay! Thank you for your review. We are so happy to hear this. We truly appreciate your partnership and are here to support you 24/7 365!
Knowledgeable
Ayushi Agarwala was able to do what we asked regarding the script changes. She really understands her job very well.
17 October 2025
Reply from LEX Reception
Thank you for sharing your positive feedback. We’re delighted to know that you had a great experience with us, and your kind words truly mean a lot to us. I’ll be sure to share your feedback with Ayushi, and she will be pleased to know that her efforts made a positive impact. Please don’t hesitate to reach out if you need any further assistance. We’re always happy to help.
Nimisha and the Lex Team do their best…
Nimisha and the Lex Team do their best to assist us in any need. We are a growing company, and whenever we need to make an update in our Call Flow, they provide us the best service possible.
14 October 2025
Reply from LEX Reception
Wow! Thank you so so much for your review. We are so happy you trusted us to be an extension of your business. Without flexible plans we are here to grow with you and hope you are getting more time back in your week to do so. We will be sure to celebrate Nisha and truly appreciate your feedback on our service. We got your back 24/7 365!!
Patrick has been so extremely helpful…
Patrick has been so extremely helpful and kind. I am been very happy with the service and communication from day one!
13 October 2025
Unprompted review
Reply from LEX Reception
We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team. Patrick will be delighted to know that his kindness and support made such a positive impression. We truly appreciate your kind words and the trust you’ve placed in us!
Great service
I appreciate Lex Reception and its staff in its joint efforts in executing a kind and professional intake of information for our firm.
When there is an issue, I received an immediate phone call and email in order to address the situation.
Everyone is very pleasant to speak with.
13 October 2025
Reply from LEX Reception
Thank you so much for your review. We can't even begin to tell you how happy this made us. We are posting in all of our team chats right now because this kind of service is what we push for every day. Thank you for being one of our clients and trusting us to take care of your intake. We know how much trust you put in us, and we will do everything on our end to ensure your experience continues to be a great one!!
Keiley (the onboarding specialist) was…
Keiley (the onboarding specialist) was great. She explained everything in incredible detail and showed me the basics. It made me look forward to working with LEX.
3 October 2025
Reply from LEX Reception
Yay! We’re so excited to hear you had an awesome onboarding experience! We’re absolutely thrilled to have you as our client. The first month is the perfect time to tune in to your calls and fine-tune your script, and our team is here for you 24/7, 365 days a year to make sure everything sounds just right. Thank you for trusting us to take your calls. We’re so glad you’re with us!
I highly recommend Lex Reception
I highly recommend Lex Reception. Their support staff are responsive, friendly, and knowledgeable. Their receptionists are patient and respectful to all my incoming callers.
8 October 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your review! We’re really grateful for your kind words and so glad to hear that our team’s been helpful. We hope partnering with LEX has been saving you time and making things just a little easier day to day. It is such an honor for us to be an extension of your business. Anything that we can do to support you, we are available 24/7 365!
LEX makes it EASY!
LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many headaches dealing with virtual receptionists, and taking away the pain point of having to figure things out ourselves means the world to us!
1 October 2025
Unprompted review
Reply from LEX Reception
Wow!! We are so beyond thrilled to hear this. We cannot tell you how happy we are to serve you and hear about your experience. We can't wait to hear about all of the time you get back in your week, and we are so honored to be an extension of your firm. If there is anything we could ever do to make it ever better, we are available for you 24/7 by phone, email, chat, or your app. Thank you for trusting us and hope to work together for a lifetime!!
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